Casumo — player complaint #5542, 2026-08-03: withheld payouts
Casumo: a player complaint filed on 2026-08-03, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Customer service is awful, been told my withdrawal will be processed soon after being verified over 5 days ago. Is just highlighted in red when I go to my transactions saying amount pending and nothing has changed just get fed the same rubbish when I ask what's happening with my review. Payments team are not even contactable which I find mindboggling. So I was told the payments team where treating my case as a priority and was being seen to yesterday yet still have heard nothing?
