I am extremely disappointed with my…
I am extremely disappointed with my experience at Casumo.I requested withdrawals totalling €12,000 6 days ago. I immediately completed all requested verification checks and provided all required documents. My verification was approved within a couple of days, and no further documents have been requested since.Despite this, my withdrawals remain pending. I have contacted live chat multiple times and receive the same generic response every time: that the matter has been escalated to the relevant team and that there is no timeframe for completion. I have not received any meaningful update or communication from the team supposedly handling my case.What is most frustrating is the complete lack of transparency. If additional checks are required, customers should be given a clear explanation and realistic timeframe. Instead, I have been left waiting with no information and no indication of when my funds will be released.A licensed casino should provide better communication and customer service, especially when dealing with significant withdrawal amounts and customers who have already completed all verification requirements.At this stage, I feel ignored and disappointed by the way this situation has been handled.
