Casumo — player complaint #19533, 2026-08-28: withheld payouts
Casumo: a player complaint filed on 2026-08-28, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Made a withdrawal last Friday, was told on the live chat on Monday that is was a failed withdrawal, been fobbed off all week being told it takes up to 72 hours to resolve, today I’m being told there is no timeframe on failed withdrawals.. it’s been a week and I’m no closer to knowing why it failed or when I will receive it. I’ve never known anything like it. I’ve since made smaller withdrawals which have gone through fine. Then to see people on here have been waiting weeks. The live chat needs improving, they skirt around your questions, don’t give direct answers. Absolutely shocking customer service.
