Casumo — player complaint #19531, 2026-08-28: withheld payouts
Casumo: a player complaint filed on 2026-08-28, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Had multiple problems with cashouts, have now asked them to close my account, but still awaiting a small withdrawal, requested on the 18th of August, have emailed heycasumo twice and not even a reply, the live chat staff are usually very friendly and down to earth but whe. It comes to paying out they are just told to repeat themselves and advise the payment will be with your shortly and are team are working hard to get this sorted for you, the most annoying thing is no reply at all via email after emailed their customer support
