Casumo — player complaint #20428, 2026-09-01: withheld payouts
Casumo: a player complaint filed on 2026-09-01, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Terrible. I would never use this app again and am still dealing with an ongoing issue. I echo what others have said. It took me best part of 2 weeks to pass verification only at the time I wanted to withdraw some winnings. Constant pushback about documents not being correct for then the same documents to be accepted. Withdrawl of £110.00 I have waited a week to 2 weeks to be actioned and everytime I go on live chat I’m told “no updates as of yet” even though I got told this would take 72 hours. At this point I’m thinking they are scammers and will make it impossible for you to get your money.
