After making an initial deposit and…
After making an initial deposit and continuing to play, I deposited an additional £2,000 and successfully won on a roulette game, bringing my balance to £2,600. Immediately after requesting a withdrawal, my account was restricted, and I was asked to complete a identity verification process.I have fully cooperated by submitting all requested documentation, including my government-issued ID, bank statements, and proof of address. When subsequently asked for a selfie holding my passport, I submitted one right away. However, this was rejected on the grounds that someone else took the photo. Following your instructions, I took a new selfie and submitted it, only for it to be rejected again with the claim that the text on the passport was illegible—despite having already provided a clear, high-resolution photo of the passport separately.Gambling is intended to be a fair and enjoyable activity, yet this ongoing process has caused unnecessary distress and significant delays in accessing my legitimate funds. The continuous cycle of document rejections appears to be an attempt to stall the withdrawal of my £2,600 balance.
