Casumo — player complaint #18853, 2026-08-24: withheld payouts
Casumo: a player complaint filed on 2026-08-24, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Hi so I lost my bank cards and had to update my cards on the account so I done this and over a period of time won £275 when I’ve tried to withdraw this was told to verify my account which got accepted and then was told my banks rejecting the payment so will be done by bank transfer waited a further 7 days with no update so I decided to add an apple method and made a deposit won some money and withdrew and that worked within minutes but my £275 was still pending and they was told by IVY if I verify this method it will be send through there once verified still no withdrawal same message from live chat and it’s now 16 days without getting my £275 which has gone against there terms and conditions and policy and the gambling ombudsman has confirmed this is unacceptable CPI-4556
