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Casumo — player complaint #18259, 2026-08-21: withheld payouts

Casumo: a player complaint filed on 2026-08-21, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-08-21 Trustpilot Withheld payouts

WITHDRAWAL NOT SENT

It’s now been 2 weeks since I’ve sent my last trust pilot review and my withdrawals have still not been sent to me which is utterly disgusting. Failed withdrawals. Then team told me that I’m high priority and the payment team will contact me, I have people who work for the gambling commission and now I will be getting them involved as well as disputing this with my bank. AVOID THIS INSTITUTION AT ALL COSTSCase ID ORFP-361215

Complaint data

Case number
#18259
Filed
2026-08-21
Status
Status unknown
Category
Withheld payouts
Place among complaints about Casumo
123 of 295 by date, newest first
Source
Trustpilot — original ↗
Text
77 words, as published

All 295 English-language complaints about Casumo — as a list by date; the summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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