Casumo — player complaint #15949, 2026-08-12: withheld payouts
Casumo: a player complaint filed on 2026-08-12, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
According to my official database logs and regulatory letters, Casumo manually deleted my permanent 2018 lifetime safety ban using a backend command (NoLongerSelfExcluded Admin) on 16 April 2026 without any compliance review [U1, U112]. On 15 May 2026, after I won a cash balance of €7,158.00, they blocked my withdrawal screen at 13:02 under the false pretense of an identity check. While keeping my winnings locked, their automated system left deposit lanes wide open and bombarded my profile with 21 real-money bonuses in 90 seconds to force continuous gameplay, causing total financial loss. A state regulator has formally documented that the operator manually deleted my permanent self-exclusion, and the case is under investigation by the Irish Data Protection Commission cross boarder assessment team
