Casoola - unresponsive and delaying verification/payment
Timeline of events:
01/12/2020 – Played at Casoola and won. Withdrew the funds
02/12/2020 – ID, proof of address and card photos requested
02/12/2020 – ID, proof of address and card photos sent
11/12/2020 – ID confirmation photos & card confirmation photos requested
17/12/2020 – ID confirmation photos & card confirmation photos sent
Since 17/12/2020, I’ve heard nothing back from Casoola despite me emailing them several times. I’ve attempted to use their livechat service on numerous occasions but the robot on the chat doesn’t put me through to a customer service agent, it just reroutes me back to a message saying to contact the support team via email.
It’s now been a month since I sent these documents in to a completely unresponsive Casoola. I’m absolutely disgusted that I’m being left in the dark like this with my funds quite obviously being withheld for no good reason. It’s very unfair to subject one of your customers to this sort of poor customer service.
You would have thought that with them having their licence taken away and then reinstated, they would have drastically improved as a casino, but they are evidently still operating at substandard levels.
