Casoola — player complaint #62725, 2021-01-08: withheld payouts

All complaints about Casoola: statuses, disputed sums, risk index →

2021-01-08 CasinoReviews Withheld payouts Resolved

Casoola - Account blocked, withdrawal never showing up and no contact from the casino

I requested a withdrawal of the contested amount on the 7th of December 2020, soon after I was informed my account had been blocked for "routine security checks" and since I have heard nothing from the casino, even having chased them a number of times. There is still no sign of my withdrawal. As stated in the UKGC's rules, ID verification is not allowed to be used for the purpose of stalling withdrawals. Especially relevant as I've already provided (and had accepted) extensive ID verification to another Genesis casino in the past. This casino needs to lose its license. But first I'd like my money back.

Complaint data

Case number: #62725
Filed: 2021-01-08
Status: Resolved
Category: Withheld payouts
Place among complaints about Casoola: 8 of 18 by date, newest first
Source: CasinoReviews — original ↗
Text: 106 words, as published

The summary, statuses and disputed sums are on the operator page.

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