Captain Jack Casino— player complaints: 24 in English

Reason: Delayed payment I am requesting assistance with an unresolved withdrawal of approximately $2,500 from Captain Jack Casino.My account currently shows a Withdrawable Balance of $2,500.19, with a Bonus Balance of $0.00 and a Playthrough Balance of $0.00.I provided Captain Jack with the requested identification, proof of address, banking information, and bank statements. My account ending in 7034 is my only bank account. I was initially asked to provide a bank statement showing sufficient transaction activity, and I subsequently provided an August statement that met the transaction requirements communicated to me.Captain Jack later informed me that my account ending in 7034 could not be used for the withdrawal. When I asked for the reason, I was told that the Finance Department was unable to provide any further details and that I needed to provide an alternative bank account.I explained that I do not have another bank account. I was then told that I would need to open a new bank account and establish account history and transaction activity before it could be considered. A representative later confirmed that obtaining a new bank account was the only available option.I also asked about receiving my withdrawal by check because Check appeared as an available withdrawal method in my cashier. However, Captain Jack support informed me that Check was not actually available and that alternative wire details were required.I filed a formal complaint with Captain Jack Casino on August 19, 2026 (Case #155855027). More than 30 days passed without a substantive resolution.Captain Jack subsequently directed me to the Central Dispute System (CDS) for dispute escalation and provided me with the CDS website. However, when I accessed the exact link provided by Captain Jack, it returned a 403 Forbidden / Access Denied error. When I requested another way to contact CDS, Captain Jack support confirmed that they did not have a separate CDS email address or alternative contact method and that the CDS link was the only access point available.Captain Jack later stated that $160 would be deducted as a non-cashable match bonus. However, the bonus had already been used during play before I accumulated my current withdrawable balance. My account now shows $2,500.19 as withdrawable, $0.00 bonus balance, and $0.00 playthrough balance.I have cooperated with the verification and banking requests, but I still have no functioning withdrawal method. I am asking AskGamblers for assistance in obtaining a workable withdrawal method for my $2,500.19 withdrawable balance and clarification from Captain Jack regarding the proposed $160 deduction.

Reason: Delayed payment I’ve deposited thousands here & when I finally got up to $1162, I requested via CoinDraw. I was given a 72 hr waiting period, then assured I would receive it in my Bitcoin wallet on 9/9. The day before it was set to be processed, my withdrawals were canceled, and I was told the CoinDraw option was no longer available due to my playing pattern auto-triggering. I'm not sure how I lost my vip and CoinDraw status other than actually getting some wins. So I re-requested the $1162 via the standard Bitcoin option on 9/9 and was told it would be approved in 7-10 business days. Now it’s been 12 business days, and I’m told my withdrawl was “escalated,” but it feels like since my CoinDraw option was removed, I’ve just been getting the runaround. Please have my funds sent to my Exodus wallet asap so I can feel comfortable depositing and playing here in the future.

Reason: Delayed payment I played this casino about a year ago, and have been fighting to get a payout of my winnings.I was initially told that the bank I used to fund my account, could not be used to pay out.So was told to open a < bank names removed >, provide bank numbers, statement activity, and proof of address. Which I did. Was then told the accounts could not be verified, but not told why. I asked for a call from the management, that never happenedI asked for the specific reason the accounts couldn't be verified, they couldn't tell me.I asked for contact info for the verification company, they told me they couldn't give that info to me. Then this morning I was told they do not have a list of banks that they can validate. This whole process has been awful. I have saved all emails and messages from the past year as proof that they have been unwilling to help, but want me to open a 3rd bank account. Which I refuse to do. I have sent enough of my personal info to them.They also told me their payout info is on their website. On there is states they can do checks. When I told them I want a check, they said they don't do checks. I'm tired of the runaround and would like to get my payout. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @anthony0284,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Captain Jack Casino • Representative 3 weeks ago Hi Anthony-- Unfortunately, our processor is unable to issue wires to the accounts you've provided to us. Additionally, we are no longer able to issue checks to players. Please request your withdrawals again through the casino cashier. From their, the Withdrawals and/or Documents department(s) will be able to help you further. I absolutely understand your frustration with all of this, however, I'm confident this will be resolved for you. All the best, Tawni AskGamblers • Support Team 1 month ago Dear all, Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that Captain Jack Casino management will soon provide an update regarding this complaint. Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. Captain Jack Casino • Representative 1 month ago Hi Anthony-- I'm not in the office for a few more hours--as soon as I get in, I'll look into this and get back to you. Tawni

Reason: Delayed payment I am requesting assistance obtaining a $1,901 withdrawal from Captain Jack Casino.On August 2, 2026, I submitted a $1,901 CoinDraw withdrawal under Master ID #81143989. On August 6, the request was recorded as canceled under Event ID #158050447. The transaction page states that I canceled it, but I did not request or voluntarily authorize the cancellation.After speaking with customer support, I was repeatedly assured that my withdrawal would be processed. A replacement $1,901 request was then denied on August 12 under Master ID #81332658 and Event ID #158319172. The denial included no specific reason, supporting account activity, or Terms and Conditions provision.This also followed a $1,653 CoinDraw withdrawal denied on July 26 and a $1,500 Bitcoin withdrawal canceled on July 12. I have repeatedly contacted the casino and have been told that payment would be handled, but I have not received my winnings or a clear explanation.I am requesting that Captain Jack identify the specific basis for the cancellation and denial, reinstate the original August 2 withdrawal date, and process my $1,901 withdrawal, subject only to the published CoinDraw processing fee.I can attach screenshots of the relevant transaction history and can provide support conversations and additional documentation on request. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. q87inavpfe • Texas 2 weeks ago Still waiting. Captain Jack Casino • Representative 2 weeks ago Hi Justus-- I'm not in the office until tomorrow, but as soon as I get in, I'll check on your withdrawal and get back to you with news. Tawni q87inavpfe • Texas 3 weeks ago Still waiting. They switched from me having to email Tawni my crypto address to me having to re-request the withdrawal via their own site. It's been 48 hours since I followed their request and nothing has been processed or communicated.

Reason: Delayed payment I've played there since July 2025. I won a bit early on and was paid slowly. I was OK with that, but it got slower and slower. Now it has stopped. There has never been any issue about account verification or btc address. I'm now owed $17439Here's a list of my pending withdrawal requests:3/26/2026 $24993/26/2026 $25003/26/2026 $25003/26/2026 $21404/21/2026 $25004/21/2026 $25004/21/2026 $2500I've been on chat half a dozen times in the last two months simply trying to get one of the March 26 requests approved. The chat operators are always cordial and even act apologetic. they tell me every time that they are escalating and even re-escalating my request for that single approval, but nothing has happened. I am trying to be patient, but I am in my 70s. I'd prefer to be paid while I am still alive! I get the feeling that the chat operators are good people but I guess they are powerless. Thank you for listening!With Respect, --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear Captain Jack Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. Albertothegreat 6 days ago Hi, please keep the complaint open, thanks so much to Tawni! Captain Jack Casino • Representative 1 week ago Hi Albert-- Another payment was issued to your wallet, Wednesday: 9/23 Paid $2100 + $40.00 Service Fee Bitcoin transaction #160589796 ($2,140.00). Your next payment is scheduled to be issued on the 1st. I'll keep you posted, Tawni Albertothegreat 1 week ago Thank you again, Tawni!! Let's keep the complaint open, I'm most grateful for your help! Albert

This is a scam. I won 500 dollars but keep getting denied to withdraw and they want all bank account info proof of residency way to much personal info. Do not play

You'll be offered multiple free bonus, then, blamed for accepting more than one. THEY WILL KEEP YOUR MONEY! SCAM AVOID AT ALL COST!! The risk free 11 dollards wallet verification will be kept as well...

Nothing but a scam!! Don't play on their site!! Played $150 on their site got up to $500 and when I tried to withdraw everything denied!! Check is an option don't do checks wire option denied even though I went straight to the bank for wire info... they need all kinds of documentation drivers licen

I verified my Identity and all information needed prior to winning $15,500 and went to withdraw my funds using BTC, and I was told that I needed to do a wire transfer. Okay, so come to find out, since its an international wire, my credit union doesn't support those...so I opened a whole new bank ac

They took the whole month to payout.Absolutely 💯 unnecessary. If payed in a timely manner I'd most likely still be employed.

Can someOne please help with the redeeming? Has anyone been paid I need to know how to get my winnings ???? Helppppp pleaseeeee

TOTAL RIPOFF...keep getting the run around trying to withdraw. DO NOT PLAY HERE--you will not get paid!! SCAMMERS

So I won 100.23 when I tried to cash out they wanted me to deposit the amount I want to withdraw . Scammer game if your wanting to cash out.

Just another bunch of fraudsters, when it's time to cash out then they tell you South Africa is in a restricted region!

Wish I had read the reviews before! Total scam when it comes to trying and get your winnings! IMO STAY AWAY!

Signed up with them completed my playthru had just over $200 I could withdraw did the verification they said the amount I won was approved it would be in my account in 7-10 business days, it’s been over 10 days I contacted customer support no response. This site is a scam they don’t want to pay you

Check out the street view. Its next to a clown shop.

SCAM! DONT DO IT!!!I won $500 and was told I had to make a deposit to withdraw. I did this, and then they denied my withdrawal for "mixing funds"So in this case they can literally deny EVERY withdrawal.

I did eventually get paid but I had to jump a lot of hoops and wait time was long - slots of Vegas was slightly quicker but still too long and to much verification needed. Better gaming sites pay out weekly- you will get paid but you will be frustrated waiting

Well, here we go again. I’m disgusted NO help from them. Back and forth, back and forth. You have to be a lawyer to read their terms. I wonder if they know or CARE how bad their reviews are? Their staff may be good people; but their operating staff and functions are beyond horrible. I have been