Captain Jack Casino— player complaints: 24 in English
24Complaints
2▼Last 30 days · was 4
2Unresolved
8.5063349943519dLast complaint
87.3Risk index
$29,502Disputed sum
Captain Jack Casino: 24 complaints filed in English across 2 platforms, 2 still open, disputed sums $29,502. Most of them are about withheld payouts (75%). Risk index 87.3. Texts below are the players' own words, as published on the source site; last complaint 2026-10-03.
How many complaints are there about Captain Jack Casino?
The English-language record holds 24 complaints from 2 platforms, 2 of them without a resolution; 21 carry no status from the platform. The latest one is dated 2026-10-03.
What do players complain about?
Mostly withheld payouts — 75% of cases, then bonus terms (8%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 24 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 87.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 24
01.05.2026TrustpilotWithheld payouts
Actual liars. Made up and fabricated reasons to not pay me. After paying me 150$ of my money. Backed out on rest over 50
Actual liars. Made up and fabricated reasons to not pay me. After paying me 150$ of my money. Backed out on rest over 500 unredeemed
20.04.2026TrustpilotBonus terms
Beware! Beware! Beware! DO NOT PUT MONEY IN THIS CASINO! My hubby played a promo where he put 30$ in and he had to cycle
Beware! Beware! Beware! DO NOT PUT MONEY IN THIS CASINO! My hubby played a promo where he put 30$ in and he had to cycle through 2500$ worth of winnings before he cld even claim any money ( he didn’t know this or he wldnt of even have played) but despite that he still managed to win a total of appro
11.04.2026TrustpilotVerification
Please never play here. I made the mistake of winning $2000. I originated a withdrawal on March 10. Every time I spea
Please never play here. I made the mistake of winning $2000. I originated a withdrawal on March 10. Every time I speak to customer service, they say I need to provide an ID. I’ve provided it 3 times! They will never admit they have received anything from you so they can not process your withdra
30.03.2026TrustpilotWithheld payouts
They don't pay out and they also take from what you have as far as I'm your account too okay as it suits them this is a
They don't pay out and they also take from what you have as far as I'm your account too okay as it suits them this is a scam! If they pay out I have yet to see. It says manager approval but still they denied it so don't go by that either. They was a almost 2 months ago n still nothin in my account
