BitStarz — player complaint #64771, 2019-08-23: withheld payouts
BitStarz: a player complaint filed on 2019-08-23, about withheld payouts, 4 ETH in dispute, status — resolved. Published on CasinoReviews. One of 260 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Bitstarz - Rejected withdrawal and confiscated funds
I've made many deposits daily over the past week and have always maintained a positive account balance. I finally had a great 17 hour session and cashed out 4.2 ETH and had a balance of ~400 meth remaining.
After withdrawal, the casino operator disabled my account (which kicked me offline), re-enabled 5 minutes later, and sent me a support ticket rejecting per there terms of use - they set my account balance to 0.3 ETH and "discarded" my valid 4.2 ETH withdrawal. I have consistently played for hours and made many deposits daily always maintaining an ETH balance above 0. It was a legitimate withdrawal - fair and square.
