BitStarz — player complaint #64211, 2020-01-09: withheld payouts

Bitstarz refused to process withdrawal of 1 BTC (7215 EUR) because of duplicated accounts and availability of BitStarz services in Spain. I have tried several times to request to talk to someone and explain the situation over Email and Facebook Messenger but said their decision to confiscate the funds it's final. -I am a resident of Romania have been using VPN and successfully withdrew earnings from the platform -First account was registered with a Company Email which I no longer had access to and the self exclusion option was set which restricted me from accessing the account.At no point both accounts were active or in use. -I created an account with my personal email as I didn't work for the company any longer. -Account didn't take advantage of any promotion, offer, discount or in any way tried benefit of Bitstarz, I was using in good faith a personal account which was created because I no longer had access to the company email.(Proof can be provided) -Bitstarz system failed to restrict access to prohibited countries, allowed full functionality including funds to be deposited and spent on the platform but restricted the withdrawals. Bitstarz offered to refund 1 out of the 20 deposits made instead of paying out the 7200 EUR BUT by the time I am writing this my account has been blocked without the possibility to withdraw even the 1 deposit was supposed to be refunded. The total of the 20 deposits made is more than 10 K. If I would be alerted/informed in the main page of your website with clear message/alarm that my funds would be confiscated IF I use the platform with a VPN I would have not been depositing and using the platform in the first place but I did receive withdrawals from you before. I am asking BitStarz to kindly take into consideration the above and release my funds.