BitStarz — player complaint #61839, 2021-10-05: withheld payouts
BitStarz: a player complaint filed on 2021-10-05, about withheld payouts, status — resolved. Published on CasinoReviews. One of 260 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Hello,
on 29.09.2021 at roundabout 4.22 a.m. i have deposited with an ecovoucher code: [EDIT] with serial: [EDIT] (value 100,- Euro) at bitstarz.com.
All was fine until finalizing. A message appeared, that there was an error and i should contact support. Value was not credited to my balance and the voucher is fully charged now.
Ecopayz says the code was credited to my bitstarz account and bitstarz says there was no deposit at 4:22 a.m.
Ticket number at bitstarz: [EDIT]
Ticket number at eco: [EDIT]
One min later i redeemed it unsuccessful at bitstarz.com with an error message.
I do not understand why it is so difficult to check payment operators account "dama" in the above mentioned timeframe. The deposit must be seen there.
The only thing they have to do is to connect it manually to my bitstarz account.
If you need more information, please let me know.
