BitStarz — player complaint #58979, 2025-12-22: withheld payouts

**WITHOUT PREJUDICE – FORMAL NOTICE** My name is **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**, residing in Cyprus. By means of this letter, I hereby formally place **Bitstarz.com**, as well as its operator **Gareton B.V.**, in default and hold them liable for the severe financial damage that my family and I have suffered as a direct result of your actions and omissions. ### **1. Facts and Background** My mother, aged 65, sold a property for a total amount of **€110,000**, with the purpose of purchasing an apartment in Cyprus in order to generate rental income. She receives no pension and does not qualify for a pension in Cyprus, making this investment essential for her livelihood. At the time when approximately **€80,000** of this amount had been received, I used **€5,000** of these funds to gamble on the online casino **Bitstarz.com**. With this amount, I generated winnings of approximately **€20,000**. Despite repeated withdrawal requests and extensive communication with your support team, Bitstarz unjustifiably and excessively delayed the release of my winnings. I possess full documentation and correspondence evidencing these delays. ### **2. Vulnerability and Causal Link** I suffer from a diagnosed mental health condition (**▇▇▇▇▇▇▇▇▇▇▇▇▇**). The combination of the unjustified delays and the severe psychological pressure I was under led me to act impulsively. During this demonstrable period of vulnerability, and while I was still awaiting the release of my winnings, I continued gambling and ultimately lost the entire amount of **€80,000**, as well as additional funds. I currently receive a disability benefit of **€850 per month**, which is wholly insufficient to meet even the basic needs of myself and my mother. As a result, we are now in a state of serious financial distress. ### **3. Liability** I take the position that **Bitstarz / Gareton B.V.** bears substantial responsibility for the damages suffered, inter alia, due to: - the unjustified delay in paying out legitimately obtained winnings; - failure to comply with the duty of care owed to a demonstrably vulnerable player; - negligent and misleading conduct that directly contributed to my losses. Had my winnings been released in a timely manner, the subsequent losses would not have occurred. ### **4. Bank Transfers and Traceability** Although Bitstarz primarily operates using cryptocurrencies, the casino has on multiple occasions carried out direct bank transfers to my personal IBAN account at the **Bank of Cyprus**, namely: - **€4,000.00** - **€911.91** **IBAN:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ These transfers demonstrate that Bitstarz has made use of the regular banking system and that the sender can be identified and traced through the banking system. ### **5. Proposal for Amicable Settlement** Without prejudice to any rights, I am prepared to resolve this matter amicably and out of court. The outstanding amount totals **€110,000**, which corresponds to **128,877.33 USDT** at the current exchange rate. For the purpose of immediate settlement, I hereby provide the following payment details: - **Network:** Ethereum (ERC20) - **USDT Wallet Address:** `▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇` A screenshot of the deposit page is attached for verification. ### **6. Deadline and Notice of Legal Action** Should the full amount not be released and received in full within **seven (7) days** from the date of this notice, I will, without further notice, proceed with legal action. In that event, I will file a claim in the amount of **€250,000** for damages, misrepresentation, loss of income, and all associated costs. All rights are expressly reserved. ### **7. Evidence and Attachments** Please review the attached images and documents for additional information. I am in possession of all relevant emails, which I can submit to the court directly from my casino account email address **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**, as evidence that I had already been excluded (banned) from **▇▇▇▇▇▇▇▇▇▇▇▇** prior to the loss of **€110,000**. This exclusion occurred at the time I lost the funds that were intended to pay for my sister’s flight ticket from South Africa to Cyprus. I also possess emails demonstrating my winnings of **€20,000**, as well as the apologies and explanations provided by Bitstarz regarding the delays. This correspondence can be forwarded directly from **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇** upon request. Additionally, I am attaching my **DR letter in Cyprus** and documentation relating to the flight ticket issue. Initially, I was informed that my account would not be unblocked; however, after an extended period, my account was ultimately reactivated. In my view, the above clearly demonstrates how this casino treats and conducts itself toward its players. I trust that this matter will be treated with the seriousness it warrants and that it will be resolved promptly and professionally. Yours sincerely, **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**  **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇** **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇** ▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇**▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ### ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ### ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇ ### ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇** **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ - 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