BitStarz — player complaint #4544, 2026-05-10: withheld payouts
BitStarz: a player complaint filed on 2026-05-10, about withheld payouts. Published on Trustpilot. One of 260 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I deposited a lot of money on Bitstarz Casino and had no issues depositing, but when I finally tried to withdraw my winnings, the problems started. They asked me for ID, address proof, and bank/statement verification. I submitted everything they requested, but my withdrawal kept getting cancelled again and again.Every time I sent new documents, they would ask for something else or reject the verification without properly explaining why. It felt like they were delaying the process and making it extremely difficult to cash out my money.After so many failed attempts and constant cancellations, I became frustrated and ended up cancelling the withdrawal myself. Very disappointing experience. Players should be careful and understand the withdrawal verification process before depositing large amounts.
