Betandplay Casino — player complaint #28864, 2026-10-02: withheld payouts
Betandplay Casino: a player complaint filed on 2026-10-02, about withheld payouts, 800 USD in dispute, status — resolved. Published on AskGamblers. One of 16 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Reason: Delayed payment
A withdraw request was made on my account on September 25th. This request is still in a pending status. As a vip player I tried to reach out to my rep Naomi regarding this issue without and luck in reaching her or receiving a response. I have spoken to the live chat agent’s multiple times only to receive the same response each time that they are processing request manually and I must wait. I have emailed support twice with no response. I have played on this site for 2 years and never have I ever experienced a delay in processing. I noticed in Betandplay’s own Terms and Conditions under the "Complaints" section, they explicitly encourage players to use the AskGamblers Casino Complaints Service and state that there is a 96-hour timer for each party to respond to solve issues quickly.
