Bananzia Casino— player complaints: 11 in English

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Oct 2026 Automatic translation:

The player from Germany was facing delays on a €2,000 withdrawal from Bananzia due to repeated requests for additional verification documents, despite having submitted sufficient identification and proof of transactions multiple times. He expressed frustration over the lack of clear communication regarding the reasons for the repeated document requests and emphasized the need for assistance. We were unable to get any response from the casino despite several attempts, so the complaint was closed as unresolved, while the player was advised to escalate the dispute through the Anjouan Gaming Authority or an approved ADR provider.The player from Germany was facing delays on a €2,000 withdrawal from Bananzia due to repeated requests for additional verification documents, despite having submitted sufficient identification and proof of transactions multiple times. He expressed frustration over the lack of clear communication regarding the reasons for the repeated document requests and emphasized the need for assistance. We were unable to get any response from the casino despite several attempts, so the complaint was closed as unresolved, while the player was advised to escalate the dispute through the Anjouan Gaming Authority or an approved ADR provider. Written by LuciaCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 | Unresolved : 16 Sep 2026Automatic translation:

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 16 Sep 2026 Automatic translation:

The player from North Rhine-Westphalia is unable to retrieve his winnings due to issues with email address confirmation by the casino.The player from North Rhine-Westphalia is unable to retrieve his winnings due to issues with email address confirmation by the casino. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 14 Sep 2026 | Resolved : 15 Sep 2026Automatic translation:

Player's withdrawal is delayed and documents are repeatedly canceled. [Withdrawal] — waiting_for_casinoguru

Player's withdrawals are delayed and payments are cancelled. [Withdrawal] — waiting_for_casino

Player’s winnings are delayed by repeated verification demands. [Verification] — waiting_for_casinoguru

Player's withdrawal is delayed by verification issues. [Withdrawal] — waiting_for_casino

Player's account remains active despite self-exclusion request. [Account] — waiting_for_casinoguru

The player from Greece was waiting for verification that had taken three days, during which his withdrawal had been canceled. We asked him for details in order to have a complete picture of the situation, but he did not reply to our messages or reminders. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of response.

The player from Greece had faced issues withdrawing money from the casino, as his withdrawal request had been rejected for two weeks due to account identification problems. He also noted the lack of response from live support and emails regarding the necessary documents, along with the absence of a licensing body on the casino's page. The complaint was closed due to the player's failure to respond to inquiries and provide requested information for further investigation. No resolution was provided at that time because of the lack of communication. The player could reopen the complaint in the future if he chose to resume contact.