Black points: 901 Amount: €2,000
The player from Germany was facing delays on a €2,000 withdrawal from Bananzia due to repeated requests for additional verification documents, despite having submitted sufficient identification and proof of transactions multiple times. He expressed frustration over the lack of clear communication regarding the reasons for the repeated document requests and emphasized the need for assistance. We were unable to get any response from the casino despite several attempts, so the complaint was closed as unresolved, while the player was advised to escalate the dispute through the Anjouan Gaming Authority or an approved ADR provider.The player from Germany was facing delays on a €2,000 withdrawal from Bananzia due to repeated requests for additional verification documents, despite having submitted sufficient identification and proof of transactions multiple times. He expressed frustration over the lack of clear communication regarding the reasons for the repeated document requests and emphasized the need for assistance. We were unable to get any response from the casino despite several attempts, so the complaint was closed as unresolved, while the player was advised to escalate the dispute through the Anjouan Gaming Authority or an approved ADR provider. Written by LuciaCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 | Unresolved : 16 Sep 2026Automatic translation:
