Lanista Casino— player complaints: 8 in English

Player's withdrawal is blocked due to verification delays. [Withdrawal] — no_react_reg_good

Player's winnings withdrawal is delayed. [Withdrawal] — waiting

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 06 Sep 2026 Automatic translation:

The player from Germany had been waiting for his withdrawal since January 21st, and despite multiple emails, he received conflicting information about the status of his payout. He contacted his wallet provider, who confirmed that no payment had been sent, contradicting the casino's claims of processing. The casino later stated that the winnings had been paid and provided a crypto transaction hash, but the player said the hash showed a different amount and wallet, so we asked for account and wallet evidence to verify which address was linked to his profile. As the casino was unable to provide the requested proof due to technical issues, we closed the complaint as unresolved because the payout could not be conclusively matched to his account.

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The player from Finland had been waiting for his withdrawal for 7 weeks after winning €601 with his own money and canceling a non-sticky bonus. Despite submitting KYC documents multiple times, the casino continued to delay the process, and he had not received any updates from aspa regarding the matter. We asked for clarification about the bonus status and the balance split, but he did not provide the requested details. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of response from him.

The player from Italy had successfully closed his account with Lanista due to gambling addiction, but it was reopened without his consent. After he reported the issue, he received an apology and a request for bank details for a refund, but despite providing the information, he had not received any money after 20 days. We communicated with the casino, requested evidence and clarification, and facilitated the exchange of information between the player and the casino. However, the casino ceased responding and failed to process the refund in a timely manner. The complaint was later reopened at the casino’s request, the €170 refund was processed, and the player confirmed that he finally received the money, so we marked the case as resolved.

The player from Belgium had a balance of 50,000 euros and faced limitations on withdrawals, being allowed only 500 euros every 24 hours with a maximum of three pending requests. He requested a faster withdrawal solution to avoid an extended waiting period. The Complaints Team clarified that they could not request an increase in the withdrawal limit unless the casino failed to process payments according to its terms and conditions. The player confirmed the issue was resolved, and the complaint was marked as resolved in the system. The player was encouraged to contact the Complaints Team again if future issues arose.