AmunRa Casino— player complaints: 38 in English

The player from United Arab Emirates has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from United Arab Emirates has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Oct 2026 Automatic translation:

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 17 Sep 2026 Automatic translation:

Reason: Other Dear AskGamblers Complaints Team,I am submitting this complaint regarding my account with Amunra Casino.I am asking AskGamblers to investigate this matter because my account has been under verification since 18 August 2026, and the verification process is still ongoing. This has now continued for an excessive period of time, despite the fact that I have cooperated with the casino and provided the information and documents requested from me.The casino informed me that my account was being reviewed/verified. The verification started on 18 August 2026, and as of today, 10 September 2026, it has still not been completed. This is already more than three weeks.I have repeatedly contacted the casino and asked for a clear explanation of what is still required and when the verification will be completed. However, I have not received a satisfactory resolution.The casino’s own information regarding verification indicates a maximum/expected processing period of 10 business days, yet my verification has continued beyond that period.An important fact in this case is that I have previously received successful withdrawals from my account. Therefore, this is not a situation where the casino has never processed a withdrawal or where my account has never been reviewed.The fact that previous withdrawals were successfully processed is relevant because the casino had already had the opportunity to verify and process my account and transactions before. I can provide evidence of these previous successful withdrawals.I have not refused to provide information or documents requested by the casino. I have cooperated with the verification process and have attempted to resolve the matter directly with Amunra. Despite this, the account review remains unresolved.I believe that a verification process should be conducted within a reasonable period of time, especially when the player has cooperated, and there is no clear explanation for the continuing delay.The casino has not provided a satisfactory explanation for the prolonged delay. My main concern is not simply that a verification was initiated. I understand that an online casino may perform KYC/AML checks and that these checks can sometimes take time.My concern is that the process has now gone on for an unreasonable length of time without a clear and specific explanation of what remains outstanding.I would therefore ask Amunra to clearly state:* exactly what information or documentation is still required;* why the verification has exceeded the stated processing period;* why the verification has not yet been completed despite my cooperation;* whether my funds are being withheld because of the verification;* and when I can expect a final decision.I believe AskGamblers’ intervention is now necessary. I have attempted to resolve this matter directly with the casino, but the situation remains unresolved. I am therefore asking AskGamblers to review the case and contact Amunra regarding the prolonged verification.I am not asking AskGamblers to simply take my side. I am asking for an objective review of the evidence and for the casino to provide a transparent explanation supported by specific facts.I am prepared to provide:* screenshots of my communication with Amunra;* screenshots showing the verification status;* evidence showing that the verification began on 18 August 2026;* evidence of the casino’s stated verification timeframe;* evidence of previous successful withdrawals;* evidence of my cooperation with the KYC/verification process;* and any other documents required to establish the facts of the case.I respectfully request that Amunra:1. Complete my account verification without further unnecessary delay;2. Provide a clear written explanation for why the verification has exceeded the stated timeframe;3. Confirm the status of my funds and any pending withdrawals;4. Process any legitimate outstanding withdrawal(s) without further unreasonable delay;5. And provide a final, transparent explanation of the situation.I believe I have been patient and cooperative throughout this process. However, a verification process that began on 18 August 2026 and remains unresolved on 10 September 2026 requires proper explanation and independent review.I would appreciate AskGamblers’ assistance in obtaining a clear resolution.I can provide all relevant screenshots and supporting evidence upon request.Kind regards --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear @Balahs, Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory. Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. Balahs • Hungary 2 weeks ago Dear AskGamblers Complaint Team, Thank you for your message. Yes, I did subsequently play with the funds. However, I would like to clarify that this is precisely part of the issue raised in my complaint. The funds were not simply withdrawn and kept by me; they were subsequently played and lost. My complaint concerns the circumstances surrounding my account, the handling of my situation as a vulnerable/problem gambler, and whether the casino fulfilled its player-protection and responsible-gambling obligations. I therefore ask that my complaint is not rejected solely because the funds were subsequently played. I am willing to provide any further information or clarification required. AskGamblers • Support Team 2 weeks ago Dear @Balahs,The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Balahs • Hungary 3 weeks ago Subject: Serious Responsible Gambling / Player Protection Concerns I would like to emphasize one particularly important aspect of my complaint. This was not a case of a single isolated gambling session or a single large loss. My account shows an extended period of extremely high-value gambling, including very large deposits, multi-million HUF balances, very large roulette stakes and repeated substantial losses. The screenshots I have provided clearly demonstrate the scale and persistence of my gambling activity. In my view, these were objective indicators that should have triggered responsible gambling / player protection scrutiny. The operator had access to my complete gambling history, deposits, withdrawals, balances, betting patterns and duration of activity. Therefore, I believe it is important to establish whether AmunRa actually monitored these indicators and, if so, what responsible gambling interventions were carried out. I am not claiming that losing money alone automatically creates an entitlement to a refund. My concern is whether the operator identified and appropriately responded to clear indicators of potential gambling-related harm while continuing to allow extremely high-value gambling. I therefore respectfully ask AskGamblers to request from the operator: 1. My complete responsible gambling / player-protection interaction history; 2. Any internal risk flags or interventions concerning my account; 3. The dates and reasons for any affordability, source-of-funds or responsible gambling checks; 4. Any communications or warnings sent to me regarding my gambling activity; 5. The operator’s explanation as to why my level and pattern of gambling did not trigger earlier intervention. I believe these records are essential for determining whether my case was handled appropriately.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 03 Sep 2026 Automatic translation:

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The player from Hungary had two pending withdrawals at Amunra casino, one for 200,000 HUF and another for 135,000 HUF, initiated on July 19 and 20, respectively. Despite multiple messages, the casino only provided generic responses, citing verification without clarifying the delay beyond the promised three working days. We explained that withdrawals could take longer due to KYC checks or high request volume and asked her to wait up to 14 days while cooperating with the casino. The complaint was then marked as resolved by her, so it was closed as resolved.

The player from Finland faced a withdrawal delay of 15 days at AmunRa Casino, despite having completed the KYC process and having a pending amount of €31,500. She expressed concern about receiving marketing messages while her withdrawal requests remained unprocessed and requested that her withdrawal be handled according to the casino's terms and conditions. The issue was resolved after the player successfully completed account verification and made the first withdrawal. The complaint was marked as resolved by the Complaints Team, with the player advised to reopen the case if further withdrawal problems arose.

The player from Italy had been banned from the casino, which resulted in the cancellation of his withdrawals. He noted that he had not played any bonuses or free spins. The casino declined to disclose the reason for the ban but offered a goodwill refund of 72 EUR. After the player provided his bank details, the refund was processed. The complaint was marked as resolved following the successful refund.

The player from Italy had requested a withdrawal two months earlier but had not received any updates despite asking for information. We reviewed the casino’s transaction report and his PostePay statement, which showed one €73 withdrawal requested on 7 April and completed on 4 May, with a matching €72.73 credit from the casino’s payment processor on the same date. As no separate withdrawal or balance payment was evidenced, the credit was treated as the disputed withdrawal, with only a €0.27 difference. The complaint was rejected and closed because the payment was considered received.

I am submitting a formal ADR dispute against N1 Interactive Ltd, operator of AmunRa Casino. I have been an active player for approximately two years and have made several successful withdrawals in the past. My last successful withdrawal of 1200 PLN was paid on 03 December 2025, after 12 days of delay. Currently, I have two unpaid withdrawals: • 2000 PLN – Bank Transfer – requested on 20/12/2025 • 2000 PLN – Ripple – requested on 22/12/2025 Total amount: 4000 PLN. These withdrawals have now been pending for over 20 days. After I requested the withdrawals, the casino initiated a renewed KYC process and now claims that my account was never fully verified before, despite my withdrawal history. The casino publicly advertises: • Verification within 24 hours • Withdrawals within 3 business days However, I was informed that verification may take up to 10 working days, excluding weekends and holidays, which was communicated only after my withdrawals had already been delayed. I am fully cooperating with all KYC requests and have submitted all required documents. Despite this, no concrete verification completion date or payout date has been provided. I believe the casino is using KYC procedures to unjustifiably delay withdrawals. I respectfully request ADR mediation and assistance in resolving this dispute.

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I requested a ticket on MGA, and they adviced me to contact you. I was trying withdraw money from my account. I withdrawed 2000€ from my 3084,50€ saldo. After my 5th withdraw of 500€ (which is their maximum withdraw amount), during the 5th process they closed account. There is still in my account 1084.50€, and I can’t log in because my account has been deleted.

Hi! I registered to Amunra casino 22.10.2021. I played welcome bonus with 100€ deposit and then I lose it. Then I played second welcome bonus 100€ deposit and 75€ bonus money. I succeeded to wager that bonus without breaking the bonus rules or general terms. There was 3400€ at withdrawable balance. Amunra asked from me the necessary documents and then they accepted them. The Amunra has paid 1000€ for me but there is 2400€ being withdrawal very long time. The casino extends the paying my winnings. When I ask via email about missing 2400€, they are answering that the withdrawal is processing at the moment or they answer that they don't know the real status of the withdrawal. There is over 2 months of when I played at the casino. I have waited a long time the missing 2400€ and there is never anything new information about it.

Hi, Casino wont pay withdrawals and it has been 15 days now since withdrawal. They say in chat always just to wait and wait. seems like doing it on purpose with no reason

I had deposited several times on that site. All last deposits (SOFORT) have been without usage of some sort of a bonus. Then I had a massive win on IRON BANK at 2. september 02:26 time (about 5000x on 1,50€). From that win, I made three withdrawals each 1000€ and continued playing with the other funds (4500€). On the next day I get an verification email from the casino and I replied immediately with all documents, making sure, that everything is visible. I wrote severals times to the support but the next answer came on 07. Sept 2021 16:33, they wrote me an email, that the document with my adress cannot be read (which is completely untrue). Maximum 10 Minutes after that email, I replied with an official bank statement, where my account and my adress is readable and a screenshot oft that bank statement with the adress visible, because I didnt knew if they accept pdf files (bank statement), so the screenshot was jpg. I checked the visibility again. Since then they do not reply, and they have not credited my money to my account. I´m customer at several N1-casinos, and I double checked, that the amunra.com is still under N1 license. So I sonder whats going on there, because N1 usually works out everything in minutes or maximum several hours. Please helpf me with this case. Greetings

I used my visa debit to deposit $40. It said thank you for using us when the transaction was completed. But the money was never put into my account. So I looked on my transaction history in the casino and it says discarded. So I looked at my bank account to see if the money was taken out. It was. So I contacted chat. All I got was a runaround with no cooperation. They wanted a screenshot of the approved transaction. Now tell me. Why would I screenshot the accepted deposit when it looked like there was no problem. They want the transaction number etc. How would I even get that? This is absurd. I want the $40 credit into my casino account t immediately.

Dear Ladies and Gentlemen, due to gambling addiction I was playing at the Amunra Online Casino. There I made deposits of 9400 Euros within 2 days. As you are probably familiar with such problems and gambling problems you might know,that when you have a 'blackout' you cannot control what you doing at all. Playing online makes it even easier to make such deposits. As you might also know,according to German law,it is not legal to provide online Casinos here. Still,Amunra,knowing that I am living in Germany,didn't keep me from depositing that high amount of money. I contacted the Casino asking to at least give me back half of the money that I deposited while having a 'blackout'. Unfortunately without success. Rather,the support told me that it is not in their responsibility to make sure that people that live in Germany do not play online. Casinos,that are/will be officially allowed in Germany do not at all allow such a high deposit within two days! I hope you can help me solving this issue. I contacted a lawyer,as well as psychological help to overcome the addiction. Though I would like to keep things simpler and with less bureaucratic effort for both sides to leave this chapter behind me and move forward. Your help would thereby be highly appreciated. Sincerely and best regards from Germany,