AmunRa Casino— player complaints: 38 in English

I didnt get my money since the 28.th of April. The Support told me it will only take 3 days, today they told me i will get my money at 04.05.2021. And they dont know if i have to verify my account. So maybe i will get an email that i have to verify my account at the 04.05.2021 and they will hold back my money again. Its absolutely disgusting.

Hi it's not really a complaint but more of a question. Is there a protocol about withdrawal? I won in total 17000 euro. They paid 5000 already but it takes weeks to payout. I can only withdraw 1000 euro per withdrawal and only 3 withdrawal at once. Is this normal or are there rules in place? Kind regards

Hi there!I am writing to you because you officially represent the interests of the N1 Interactive Ltd casino group, so I hope for your help and loyalty.On November 16, 2020, I received a letter from the casino with a promotion of 80% up to 400 euros and decided to play this bonus. My winning amount from this bonus is 1527 euros. As soon as I won this amount, the casino blocked my account with an active bonus, I did not even have time to fulfill the wagering requirements for this bonus. The casino sent me a letter in the mail with the following content:° Please kindly note that your account has been closed based on the following from our Terms and Conditions:- The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.°I have not received any explanation on this matter and the casino has not responded to my inquiries, only that this decision is final. I do not understand what could be the reason, because I have already received payment from them in the amount of 407 euros 07.11.2020.I hope you can help me in this situation and return my winnings. Thank you.

  Withdrawals not being processed, timelines not transparent, account verification needs not transparent. Internet full of complaints regarding slow and difficult withdrawals. Amunra increases risk of problem gambling for me since I question if I ever receive my funds. Therefore, consider just playing everything. Please help me to get my funds.  

      I haven't received 300 € VIP cashback regarding my losses 5.10-11.10.2020. Casino has credited that 300 € bonus but then closed my account.      

Hello, I made a withdrawal request for 320 Euro via Bank Transfer (as the only available option on my screen) on January 12th. On January 26th and on February 3rd I went to my bank where i presented the documented, but my bank stated- This transaction never came to our bank. After contacting the AmunRa Casino customer support several times and sending my Bank Account statement (on their request) I never took a reasonable explanation, except that I Should wait longer. It has been 4 weeks since my withdrawal request and my money has not yet come on my account. Please review my complaint and find a fast solution for me to access my money. Hoping in a fast solution I thank you in advance for your support. Contact me if you any further information. P.S. Please respect my privacy and keep my complaint personal details strictly confidential. Best Regards.

After setting a cooling-off period I still receive promotional email. And even after when I unsubscribe my self I also received the promotional email. Regards,

This Monday I start playing at Amunra, first lost € 2350,- the won € 5000,-> I requested a withdrawal and of course first they needed to make an account verification. This took days slow response on email 12-24 hours but finally it succeeded the withdrawals where still pending but no payment came. after sending emails (again respons time 12-24 hours) one payment came threu of € 1000,- sending emails again and now respons and payments where not been maid to me. Gambled it little bit moren then won again to a total of € 7000,- applied for withdrawals again and again no payments where. And the and gambled and lost everything. I don't now what is possible but most of all the response time and payment that didn't came threw is the biggest issue. My believe is that this gambling site should stop because they don't care about customers. If you're not willing top pay the money to there customers in seems more like a scam website. Kind regards,

I deposit to amunra casino via trustly 3.11, but money didnt come to my gaming account, only left from my bank account.I have been contact live chat and they told that their finance department are working on it.Now it is 5.11 and nothing happened ? I have sent several emails and proof of my payment but no answer at all.I have feeling that they stole my money , what can i do ?

I deposited 15000 HUF to AmunRa casino without any bonus and won. I tried to cashout but it showed that there is no withdrawal option at all and withdrawable funds is 0. I reported it and been told to try an e-wallet way. So i had to reopen my neteller account to deposit that way. Finally i made it than deposited that way, but still not able to cashout. I reported it and been told to wait till they will get a response from their financial dep. It was 3 weeks ago. Still no answer from them. Every time i try to contact them say i need to be patient. All i need is to get paid. Deposited first time and won in september now its november already. Thanks for helping

I won 7000€ of the Amun Ra casino. I sent the documents they asked and they said that they will pay me 1000€ per week. They paid 3 first weeks normally but now they havent paid for two weeks. So i have recived 3000€ but 4000€ is still missing since i won 7000€. They also said many times that they will pay me this week but i didnt recive any money. They dont respond to my emails either.

I was playing the 2nd deposit bonus in Amunra-casino with my phone. I had deposited 400€(+300€ bonus) and was lucky to win and my balance was somewhere around 3000€ when I went to check how much more I had to wager. I had wagered around 52%. (11 000€/21 000€). I was scrolling through the page with my phone when I accidentally pressed "cancel bonus"-button. That was pure accident and it deleted my bonus with just one touch. I went instantly to live help to ask about this and chatted about 30 minutes before I was told that the bonus is cancelled and this is final decision. For me this was unbelievable. That should definitely never happen with just one touch.

Hello, I had registered and played after deposit on 18th August and after wagering finished I wanted to withdraw. But due to no withdraw method available into the casino I asked them to process my withdrawal manually into my Skrill account. After practicing many stalling tactics they finally verified my account on 31st August (After 13 days!). Then they are breaking many promises like "Your withdrawal is being on que and will be processed manually soonest" every single day and at the end of the day nothing happened! Actually they practicing stalling tactics to let may play more and they will awake when my balance will come down to "0" Though my winning came down from $600 to $500 now because their stalling tactics. In the other hand I also play with same brand other casinos N1 interactive casinos ltd under MGA license who processes every withdrawal never more than 1 hour. But Amunra casino is taking so long where I have had waited 3 weeks already. Could you help me please regarding my issue? Thank you.

Sent all the required documents, company saying my driving licence is not clear/cropped etc when its fine/visible

Hello, I would like to specify that I am a user of Amunra.com, my name is [EDIT] registered with the email address [EDIT] at Amunra.com, I won the amount of 17000euro I fulfilled all the obligations (identity verification, documents, session game, withdrawal check and all the others) today is 9 days since I wait to receive my money, the first withdrawal of 500 euros was approved by email and returned to the game account, after that I waited 3 days I received versions different but no answer how and when I will receive my money, I am postponed every day by the Amunra staff, I do not think it is normal such a thing, I see a lot of complaints to them, I received an answer that I did not receive money because a technical error of theirs, but the strange fact is that I do not receive my money and this is very strange, I do not know if it makes sense to play or risk if within 10 days I did not receive money from them ... you you have me Did he trust you to play or deposit money?

Hello i use googel translate. I want to appeal Amunra's decision to close my account. They say it is fraud I have done that is not true. When I won 10000 euros they closed the account. me and my husband have the same address, same mobile number and same mobile phone. It is not illegal. My husband had an account and he ended when he was afraid that Amunra would also close down his account if he won the money. Amunra simply does not want to pay out my profits. I also sent them my bank details, address proof and ID card.

I recently joined Amunra and had a good run. I used the welcome bonus and cleared the wagering. After two days I asked when my withdrawal would be processed and I was told within 3 days. After three days I had to send in my documents and these were validated very quick. However I alsoreceived an email stating that my withdrawals where canceled due to the fact I did not wager the amount set. Iimmediatly checked the website since i only deposited 36€ and got 27€ in bonus and was sure i wagered at least 5.000€. Wagering is 30x bonus deposit. So 27 36= 63 x 30 = 1.890. I went to chat and chat stated I did not wager enough yet and had to wager an additional 1.078,80. I told them that my history clearly shows I wagered way more that the 810 and also way more that 1890. Appareantly there was an error on the website and the wagering system on the bonus only calculated the wagering on the bonus and not the deposit, therefore only 810€ was being shown at the casinos end. BUT, guess what, although the casino acknoledged I wagered way more than what was neccesary and did fullfill the wagering, due to the error on their site I was kindly ask to wager the amount again (alhough I already wagered it 4 times!) because otherwise I would not get my funds.

Hello The Pogg, I recently joined this casino. I have made a withdrawal of 220€. I made Bank transfer withdrawal in first, this got rejected due to know specific reason. So instead they have told me to withdrawal my balance to skrill, to let you know. I have made also a skrill deposit and this skrill account is also fully verified. I try to stay in contact with the support or financial department, but I miss the communications here. The problem that accurred is that they have told me to withdrawl the balance to my skrill, but when I'm going to there withdrawal page the option of Skrill withdrawal is not there. not to mention I have waited also 3 days to get a notification that my bank transfer withdrawal got rejected. I'm hoping you are able to help me to solve my issue I have won this money fair and square and did not breach any terms