JugaBet Casino— player complaints: 8 in English

Player's account is closed, funds are withheld. [Account] — rejected_other

Player’s withdrawal has been blocked. [Withdrawal] — rejected_other

Player’s withdrawals are blocked. [Withdrawal] — waiting

Player’s account is blocked after withdrawal attempt. [Withdrawal] — unresolved

Player's withdrawal is delayed due to account verification. [Withdrawal] — unresolved

The player from Chile reported that JugaBet had permanently blocked his account and withheld approximately $7,500,000 CLP due to alleged fraudulent activity, without providing specific details or evidence. He asserted that he had used the account normally and requested assistance in getting JugaBet to review the case and return his funds. He said he mainly placed sports bets, occasionally played slots with a promotional bonus, and had already passed verification before losing access. After review, we closed the complaint because the casino’s investigation could not be properly assessed with the available information, so the case could not be judged fairly.The player from Chile reported that JugaBet had permanently blocked his account and withheld approximately $7,500,000 CLP due to alleged fraudulent activity, without providing specific details or evidence. He asserted that he had used the account normally and requested assistance in getting JugaBet to review the case and return his funds. He said he mainly placed sports bets, occasionally played slots with a promotional bonus, and had already passed verification before losing access. After review, we closed the complaint because the casino’s investigation could not be properly assessed with the available information, so the case could not be judged fairly. Written by AttilaComplaint Specialist Submitted: 17 Aug 2026 | Closed : 25 Aug 2026Automatic translation:

The player from Chile was facing an unjustified blocking of his balance of $50,565.16 at JugaBet and had been unable to withdraw his funds for three weeks. Despite submitting all requested verification documents, the player's account remained restricted, and he had only received generic responses from support. He sought urgent intervention to have his winnings released. We reviewed the case, but after the casino permanently blocked his account and confiscated the balance with a “balance adjustment,” we were unable to assess the casino’s internal investigation fairly. As a result, the complaint was closed because there was not enough expertise or evidence available to judge the sports-betting-related accusations.

The player from Santa Fe had been waiting for 14 days for his account verification at JugaBet casino, despite being a VIP user and having previously had a withdrawal of $30,000,000 approved. He had submitted all necessary documentation but had received no response from support regarding the processing time for his remaining balance of $280,400,000. After we facilitated communication between the player and the casino, the player began receiving partial daily withdrawals. While it appears that the matter has been addressed and the player is receiving the withdrawals regularly, due to the player's lack of response to our subsequent inquiries, the complaint was closed. The player was informed that he could request to reopen the case in the future if they experience issue with their withdrawals again.