AMPM Casino: 5 complaints filed in English across 1 platform, disputed sums €4,900 · 2,500 PLN. Most of them are about account blocks (40%). Risk index 17.8. Texts below are the players' own words, as published on the source site; last complaint 2026-09-10.
Status unknown 2
Resolved 1
Rejected 1
Closed, no outcome 1
Complaints by month
06
07
08
09
Questions and answers
How many complaints are there about AMPM Casino?
The English-language record holds 5 complaints from 1 platform; 2 carry no status from the platform. The latest one is dated 2026-09-10.
What do players complain about?
Mostly account blocks — 40% of cases, then withheld payouts (40%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 17.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 5
10.09.2026Casino GuruWithheld payouts
AMPM Casino - Player’s withdrawal has been delayed.
The player from Poland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Poland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 10 Sep 2026 Automatic translation:
08.09.2026Casino GuruAccount blocksRejected
Player's account is unjustly closed and winnings confiscated.
Player's account is unjustly closed and winnings confiscated. [Account] — rejected
19.08.2026Casino GuruWithheld payoutsResolved
Amount: €900
The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 18 Aug 2026 | Resolved : 18 Aug 2026Automatic translation:
21.07.2026Casino GuruOtherClosed, no outcome
AMPM Casino - Player’s winnings have been confiscated.
The player from Germany was disputing the unjust cancellation of €3,500 from his balance at AM/PM Casino. The casino claimed his maximum withdrawal limit was €300 based on an incorrect deposit amount of €15, but he proved that he had deposited a total of €25. He sought intervention to recover his legitimate winnings. We asked him for the bonus terms, the original bonus source, and clarification on when the winnings were capped, but he did not provide the requested details. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.
09.06.2026Casino GuruAccount blocks
AMPM Casino - Player's account is unjustly closed and winnings confiscated.
The player from Germany faced account closure at AmPm Casino, where €1,400 in winnings was confiscated. She disputed the casino's claims of duplicate accounts, providing detailed evidence including screenshots and recordings that supported her gameplay, completed bonuses, and separate household status from her sister, who also played using the same IP. The casino initially stopped communication and did not respond to the Complaints Team's follow-up inquiries. After the complaint was reopened, the casino provided additional information regarding the connection between the two accounts. After reviewing all the available information, we concluded that sufficient grounds for the casino's decision had been provided and the complaint was closed as rejected.
