Endless documents uploaded since August 5th
Reason: Delayed payment
Complaint #3366410On august 5th after withdrawing $350 hours earlier I deposited some back on via E transfer. As this is the only way I ever fund my account.After a run of good luck, I decided to cash out 10k of my winnings. I found it unusual that I did not receive my money within 30mins to 12 hours like every other time in the past. After a few days of inquiring I was asked to provide a card that was so old and outdated that it no longer exists, then asked to provide bank statements for and account that is no longer open. I was then blocked from my account because I mentioned I wanted to pay some extra bills with the money.After having my account restored, I reversed the 10k withdrawal like an idiot and lost almost half of it. Mangaed to turn revers withdrawal off, and request the remaining balance in a few withdrawals. Since then I have spent every day trying to get my money. I have uploaded countless copies of any and all possible documents that can be useful, in many formats including all PDF's. My last upload being my bank wire instructions zoomed in, and highlighted arrows pointing to each of there listed information requirements. That was 5 or more days ago. Only silence since. Any time I inquire I get the say copy and paste response check your email, it has been escalated to "whatever team" for Manuel review. You will hear back in 72. Hours. Or contact live chat. When I do that I get the same run around and 72hour timeline. Over and over again, I am embarrassed as I told people how awesome 888 was. I'll never say that again. I just want my money and to be done with 888. I have never had this kind of issue with any other online casino. Don't play on 888
--- Ответы в треде ---
AskGamblers • Support Team 5 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
Cchristmas 5 days ago Yes thisnis resolved the remaining $1350 was paid yesterday. Thank you
AskGamblers • Support Team 5 days ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
Cchristmas 3 weeks ago I recently was speaking withs a live agent who explained what documents, of what format , were needed for each process withdrawal, address updates, phone update,ect
