1xBet— player complaints: 329 in English

ACCOUNTS GETTING FREEZED AFTER GETTING WITHDRAWLS FROM 1XBETfirst time deposited 3000 withdrawl taken 3200 remaining balance lost only Rs200/- profit that to after 80 hours recieved withdrawl other withdrawl options default locked after receiving withdrawl my bank account got freezed ( bank staff say the same person who send you money complained to bank) too much head ache OUR HARD EARNED MONEY GOING IN DRAIN BY THIS APPS bad customer support they think of themself, very selfish

This app has stopped all operations. They are not paying anymore the betting vouchers. And they keep the money of their customers.

I have bad experience with this plate-form i déposit more thà 2000$ and i dont get any cashback or promo code or point is bad experienc

Avoid this terrible platform at all costs! They are absolute thieves. They have been playing games with my 200,000 IQD for 20 days straight, throwing endless fake template excuses, and doing everything they can to steal my money. Their customer support and payment team are completely incompetent, useless, and full of shit. They just waste your time and lie to your face. I have all the valid proofs and documents in my hands, and I swear I will expose and drag this scam of a company across every single platform and review site until everyone sees what thieves you are. Total scam artists—stay far away!

Iam 1xbet customer, The disputed amount is 20k USD My name is Adan AnasThere was a name the discrepancy identified during my KYC verification due to language interpretation. hence the withdrawal panel was disabledAll the documents I submitted belong to me and are issued in my name, Adan Ali Anas, as written in English in my Somali passport. In Somali, my name is written as “Adan Cali Anas.”The ID I submitted is a Banadir State Regional Government ID. On this document, my name is written as “Adan Cali Anas.” When I completed the verification form, I entered “Adan Cali” in the First Name field and left the Surname field blank. This was simply a mistake in how I entered my Somali name into the form; it does not indicate a different identity.In Somali, “Cali” corresponds to “Ali” in English. Therefore, “Adan Cali Anas” translates to “Adan Ali Anas,” which is the name shown on my Somali national passport.After my documents were referred to the security specialist, my name was corrected and entered in its English form, with “Adan” as my first name and “Anas” as my surname. This is also the name currently displayed on the main page of my account.I would kindly ask your company to consider using a professional Somali-language translator instead of repeatedly Ignoring my emails when undertaking KYC verification, as the discrepancy appears to have resulted from the translation and placement of my Somali names in the verification form. they haven't indicated name should be translated to English as a requirement in 1xbet bookmarker T&C.I have attached all the relevant documents, including my passport, identification document, and a screenshot of my account page, as evidence. These documents all belong to the same person—me—and confirm my identity. The issue was only a mismatch in how my first and middle names were entered in the Somali version of the form, specifically entering “Adan Cali” in the First Name field and leaving the Surname field blank.I also submitted my passport after it was repeatedly requested as part of the verification process or i thought so. All the documents I provided are consistent with my identity and confirm that there is no issue of a different person or identity being involved. The security Department has consistently refused to acknowledge my message despite submitting all requested files.I kindly request that you mediate and ask honest review of documents i repeatedly sent in required format and reconsider interpretation of my name.

Account ID: 1483046803Bookmaker: 1xBet1xBet has been withholding my winnings of 2,500,000 UZS for over 25 days! On July 25, 2026, at 21:08, I requested a withdrawal (Request No. 5098321961) to my bank card. In my 1xBet account, the status is marked as "Completed", but the money never arrived at my Orient Finans Bank card.On July 26, 2026, I opened an internal financial support ticket No. 19932221 ("Withdrawal not received"). The unique transaction ID (UUID) is 358734ee-fcd6-43d9-952a-9ca1e7dcd865. Today is August 20, 2026, and this ticket is still stuck in the "In progress" status.Customer support keeps sending me automated templates and refuses to give any specific timeframes. I have my official bank statements proving that no such transaction ever arrived. I demand that the 1xBet financial department manually cancel this frozen transaction and return 2,500,000 UZS to my gaming balance immediately!

"I don’t understand this. I’ve seen a lot of people and they have commented below. 1xBet has replied to people multiple times saying: 'You were developing a betting addiction, that’s why we blocked your account. And send us a medical report, then we’ll unblock your account.' Who is 1xBet to do this? On what basis are they blocking our accounts? How do they even know that someone has become 'addicted'?If you really care about people so much, then don’t take deposits from them. Problem solved. People won’t deposit, you shut down the app, and then no one will get addicted.I want to ask 1xBet: why do you do this? Why are you sitting like a snake on people’s money? If you really care about people, then shut down your app."

dear team i am completedly trust youplease my request Account Id : 991845957my withdrawal not recived please check add money2k amount02/08/202617days completed check add moneyE Transfer No & Request No : 5121129919

I am happy with 1x bet sarvice my id no 210899681 my withdraw 1500 not credited after one and haf month withdraw date 09/7/2026 today date 19/08/2026 wow very good sarvice iam happy sir still not come my amount

I deposited 10, 000 INR at 2:18PM 17August but the money has not arrived in my game account yet.alredy has 48hour passed kindly request you totranfer my money back quickly NAME: aksarahmedgame id: 1628854035 TRANSCATION DATE:17/08/2026 UPI REF NO:622965014282

equested a withdrawal of ₹25,100 on 12 July 2026. It was marked "Processed" but never arrived. Since then I've sent over 30 follow-up emails and gotten nothing but copy-pasted replies telling me to "wait for a final response" — the exact same sentence, word for word, more than 15 times. At one point I was told the withdrawal was rejected and the money "automatically returned" to my account — it wasn't; my balance never changed. I've asked repeatedly to either complete the withdrawal, return the funds to my wallet, or close my account and settle what's owed. All three requests have been ignored. If you're considering this platform, know that getting your own money out can take well over a month with zero real communication.Account ID: 1388148725 | Withdrawal No.: 5048796947 | Query No.: 19440572

1/5 — Withdrawal issue unresolved for more than 6 monthsI am extremely disappointed with my experience with 1xBet and the way my withdrawal complaint has been handled.I requested a withdrawal, but I never received the money. The issue involves an agent who was responsible for the withdrawal. I have a conversation with the agent showing that he was aware of the withdrawal problem and acknowledged the details I provided. However, the money was never sent to me.When I tried to contact the agent again after I did not receive the money, he blocked me on WhatsApp and stopped responding. 1xBet support later confirmed to me that the agent was not responding to their team’s calls either.I submitted my complaint on 27 February 2026. More than six months have now passed, and I still have not received the money or a clear final resolution.I also provided an official bank statement showing that the money was not credited to my account. Despite providing the requested evidence, I continued to receive the same type of responses from different customer-service agents:“Please wait for the specialized department.”“The case is still under review.”“We cannot provide a specific timeframe.”“Please contact us again later.”I contacted customer support repeatedly over a very long period. Different agents repeatedly apologized, reassured me that my money would not be lost, and told me that the specialized team was working on the case, but no clear progress or final solution was provided.At one point, I was told that the case was being treated by the security department and I was asked to contact them directly by email. The security department then requested additional evidence, including a conversation with the agent and screenshots/video evidence, as well as information regarding the withdrawal.However, there was also a serious inconsistency in the information provided to me. My transaction was made in Mauritanian Ouguiya (MRU), but I was later given information referring to amounts in Saudi Riyals. This does not match my actual transaction and made me seriously question whether my case was being reviewed correctly.After waiting for more than six months, I expected a proper investigation with a clear answer: where exactly was my money sent, to which account or wallet, on what date, and what is the official transaction/reference number?Instead, I am still being asked to wait without a clear timeframe.I am not asking for special treatment. I am asking for a proper investigation and a transparent explanation supported by evidence.If 1xBet claims that the withdrawal was successfully completed, then they should be able to provide an official transfer receipt showing the transaction date, amount, transaction/reference number, and the destination account or wallet.I have already provided evidence showing that I did not receive the money. After more than six months, the continued lack of a clear resolution and the repeated generic responses have been extremely frustrating.I hope 1xBet will finally review the entire case properly, correct the inconsistencies in the information, and provide a clear resolution instead of asking me to wait indefinitely.I am sharing this review so other customers are aware of my experience.

Star Review - Withdrawal Issue and Account Blocked1xBet has blocked my account and I am unable to withdraw my own funds.I am writing this review based on my personal experience. My 1xBet account was blocked by the security department while there was approximately PKR 530,000 remaining in my account. I cooperated with the requested security verification and submitted the documents/photos they asked for, but I have still been unable to access my account and withdraw my remaining balance.I have repeatedly contacted 1xBet support and requested a clear explanation and the release of my funds. Despite my cooperation, I have not received a satisfactory resolution.I am not asking for any special treatment. I simply want access to my account or the withdrawal of my legitimate remaining balance, subject to whatever lawful verification is genuinely required.This experience has seriously damaged my confidence in the platform. I hope 1xBet will review my case properly, provide a transparent explanation for the restriction, and resolve the PKR 530,000 withdrawal issue without unnecessary delay.I have retained screenshots, correspondence, and verification records relating to my case and can provide them if required.My request is simple: please resolve my account restriction and release my remaining funds through the proper withdrawal process.Betting Id on 1xbet- 1405974877Name - Mukhtiar Ahmed Mobile no - 03351251949

Wrost Gabling I had ever play.Always lost money Do not play.If you want to make money do not try 1xbet

31st I have given withdrawal of 50k.. after 18days still it not credited... They just saying payment department is checking.. created query 20144820.. gave bank statement.. multiple follow ups ..no response.. fraud people.. fraud app

These people are deviating from the main issue. The issue is not that you blocked my account. I don't mind you blocking my account, I will never use 1xbet anyway. The issue is that you blocked my account with about $600 in it. I have spent over $8000 on the platform. Send me the money or unblock my account so that I can withdraw my money. I already sent the documents you requested a long time ago to verify my account but haven't received any response. Are we children so that you keep taking me around in circles for more than 2 weeks?Based on this, how are you not scammers??? Treat your customers with dignity. Don't bully and mistreat your customers. 1xbet puts money before people. You are complicating a small issue all with the end goal of not giving me back my money. If you people were ethical and of good will, I would have gotten my money a long time ago!

Simply put, if you review the withdrawal transactions that were sent to the wallet, you will find that they do not match the amounts/numbers of the deposits I made. This clearly indicates that the agent committed fraud.

It’s been 11 days my withdrawal is stuck and no response dispite writing multiple emails Nd queries created.. it’s really strange … that when we deposit they don’t have a issue .. Nd to pay users once’s a while when they win …. they do nt pay .. it’s seriously concerning the way 1xBet is operating Nd harassing users for their hard earned money ..

1xBet still has not paid the CAD $74,666.24 owed to me despite previous written confirmation that the funds would be returned.Since then, meaningful communication has stopped and the payment remains outstanding.I have now escalated the matter to independent ADR. 1xBet has been given the opportunity to respond and, thus far, has not participated.Payment is owed. Communication has stopped. Independent resolution is available. I am simply asking 1xBet to pay what it previously said would be returned or participate in ADR as required.

I Have deposited 700 Euro, Then i cant do nothing in the site, neither withdrawl or place bets, i have contacted the support, i have send every details they ask now i have deposited with virtual card and i dont have card i have send the details from the bank and they said i need to have details in pdf with proff of card, i have send full trancation of bank and they just said "Without providing the requested files, any further actions are impossible. All further messages from you will be ignored." i tould them, if u cant verify that then refund my money to the carf i deposited but they are refusing, just like that 700Euro gone, nobody give a dam thing👍👍😃