1xBet— player complaints: 329 in English

My withdraw amount 1500 refund after 55day add my game account thank you 1x after long time my amount is comes

Now I am 100 percent sure that 1xbet is scam . As I mentioned, I made a withdrawal of 50,000 INR on 27-08-2026, but I have not received the money yet. I contacted customer support numerous times regarding payment queries, but they just kept beating around the bush.It is September 4th today, but I still haven't received the money I withdrew.5211209049 that's my request number . I am going to post the email I received from them . They have copy-pasted and sent me this exact same email three times. Dear Akash,Hello🙏 Welcome to Email 📩 Customer Support. My name is Shafi. I want to extend my sincere apologies for the delay in receiving your withdrawal funds.I can fully understand your stress. Winning money and then having to wait extra days to actually receive it in your bank account is incredibly frustrating.I personally know how nerve-wracking this waiting game can be. Last year, I withdrew money to pay for a weekend trip, but the bank delayed the transfer unexpectedly. I kept refreshing my bank app every hour, feeling worried about where my hard-earned money was. Because I have been in your shoes, I take your request very seriously and will not leave you hanging.I have checked your transaction status directly with our finance department. Your withdrawal is fully approved on our end and is currently being processed by the primary banking network. It will be credited to your account very soon.You can track the details of your request by the case number [Ticket ID: 21415792

I have an ongoing payment obligation with 1xBet, and while reviewing the regulatory information provided on their website, I noticed something concerning.1xBet states that 1xbet.com is operated by Caecus N.V. under Curaçao Gaming Authority licence OGL/2024/1262/0493.However, despite searching the website, I have been unable to locate the official CGA regulatory seal.The website contains written information referring to the Curaçao licence, but I cannot find the actual regulatory seal that allows players to verify the licence through the regulator.This should be a very straightforward question for 1xBet to answer:Where specifically on 1xbet.com is the official Curaçao Gaming Authority regulatory seal displayed?If the seal is present, please provide the specific location or page where customers can see and verify it.Given that I already have an unresolved payment obligation with 1xBet, being able to independently verify the regulatory information displayed to customers is particularly important to me.I am simply asking 1xBet to identify where its CGA regulatory seal can be found on the website.

Hello Team, I am raising this complaint because 1xBet has failed to provide a proper resolution to my verification issue despite my repeated attempts to cooperate.I have sent the required verification documents to 1xBet multiple times, as requested. However, whenever I contact their customer support, I am repeatedly told only one thing: “We have not received your documents.”This response is unacceptable, especially after I have already made multiple attempts to submit the documents. Instead of providing a clear solution, 1xBet continues to repeat the same statement without properly investigating the matter or explaining what I should do differently.I am fully willing to complete the verification process and provide the documents again if necessary. However, simply telling me that the documents were not received, without providing a reliable method of submission or confirming what is missing, does not resolve the issue.

I strongly recommend that everyone stay away from 1xBet if you do not want to lose your money. Not only will your odds and betting limits be significantly reduced after just a few wins, but you may simply be unable to withdraw your funds from your account.On October 9, 2025, I made a deposit of 147.13 USD. After a series of winning bets, my balance reached 310.76 USD, at which point I decided to withdraw my money after noticing that my odds and betting limits had been significantly reduced. Unfortunately, my withdrawal was blocked, and I was advised to contact the security department by email.After contacting the security department, I was asked to provide a photo of the main page of my passport and a photo of the page containing my registration details, which I did immediately. Unfortunately, instead of unblocking my account, they then asked me to provide a photo of myself holding my passport with the email correspondence visible in the background. After waiting for three days, I received yet another request — this time, I was required to provide “photos of paid utility bills for one of the last three months at the place of registration, regardless of who made the payment.”First of all, it was completely unclear why a bookmaker would require these documents, since they do not really help identify either me or my place of residence. There are much more appropriate documents for this purpose, which I was willing to provide as an alternative. Moreover, in my case, the utility bills during that period were not paid by me at all, but by another person who also lives in the same apartment. So, in order to have the funds in my own account unlocked, I was required to provide a utility bill that had been paid by an entirely different person. How does that even make sense? And what am I supposed to do if that person refuses to give me the bill?The security department completely ignored these circumstances and continued to insist on receiving exactly those documents instead of trying to understand the situation or offer any alternative.Eventually, I managed to obtain the requested documents and sent them to the support team. Of course, they rejected them again, without being able to provide any clear explanation as to why. They then started asking for a payment receipt instead of a utility bill, even though their original request explicitly required a paid utility bill, which was exactly what I had provided.After that, they simply kept sending the same generic messages demanding various documents.After wasting a huge amount of time, effort, and nerves, I came to the conclusion that this is a deliberate strategy used by 1xBet to avoid paying out your money. They can keep requesting an endless number of different documents that have little or nothing to do with your identity, until you either give up or simply do not have one of the requested documents. In the end, your deposit and winnings remain with them.Recently, I tried to withdraw my funds again, hoping that perhaps something had changed. Unfortunately, it seems that nothing has changed. They once again requested a passport photo that I had already provided previously. However, this time they refused to accept the photo despite it meeting all of their stated requirements, without explaining what exactly was wrong with it. Eventually, they simply stopped responding to my messages.To sum up, I can confidently say that 1xBet is the worst bookmaker I have ever dealt with. When making a deposit, you should understand that you may simply be handing your money over to scammers and may never get it back.As for the positive reviews, I can only say that they are most likely written either by players who have already lost part of their money and are therefore still in the negative, but are allowed to withdraw whatever remains, or by bots, or by a few lucky players who won only a tiny amount and were allowed to withdraw it.

This 1xbet company is scammer, they will refund you if you win the bet in certain cases. Don't receive any justification from customer support team.

My gaming id 156614689I have been a loyal 1xBet user since December 2019, and honestly, I am extremely disappointed with the way you have handled my deposits. This is the second time I have faced the same issue with your payment system — first ₹600 and now ₹2,000. - date 27/08/2026 11:30 amI followed every instruction you gave me. I contacted my bank, raised a dispute, provided my bank statement, and even obtained a bank-verified confirmation with the bank’s seal and authorised signature. Even after providing everything you asked for, I am still being told to contact my bank.At this point, this feels completely unfair and unacceptable. You have broken the trust of a customer who has been using your platform since 2019. I am not going to keep wasting my time going back and forth for money that was already debited from my bank account.I am done with 1xBet. I will not deposit or use your platform again. I will also share my complete experience, including the transaction proofs and your responses, on social media platforms such as YouTube and Facebook so that other users can see what happened to me.Thank you for destroying the trust of a loyal customer. I am done. Goodbye.

1xBet owes me CAD $74,666.24 and has repeatedly confirmed this in writing without ever paying it.On August 27, 2025, 1xBet support rep told me directly that my deposit "hasn't been credited yet" and that their team would help me recover the funds. Two days later, on August 29, 2025 another rep confirmed the funds would be returned once their review was complete. In May 2026, nine months later, a third rep apologized for the delay and said the case and CAD $74,666.24 had been personally escalated to their payment processing department.Three separate confirmations, months apart, all saying repayment was coming. None of it has happened. If you're dealing with 1xBet on a payment issue, be prepared for a cycle of apologies and escalations with no actual resolution.

Please trust pilot help me to get my withdrawal money 🙏🙏🙏 . My name is Akash .. My payment query number is 21415792 .I withdrew 50,000 INR RUPPES on the 27 -08- 2026. I received a confirmation from 1xBet on the 28-08-2026 that my withdrawal had been successful . But no money arrived in my bank account.I have been trying to resolve this with 1XBet customer support via calls and chat for the past three days, but no solution has been found.I am fed up with repeatedly submitting my account statements, yet these people simply not crediting my withdrawal 50,000 INR rupees in my account. This is my Request №5211209049 to withdraw funds in the amount of 50000.00 INR. The UTR number they gave to me is also fake. Now, they are asking me to get an official letter from the bank stating that I haven't received any payment for this UTR number . However, the bank does not issue an official letter based on Only UTR NUMBER . To get an official Certificate of Non-Receipt or track a missing payment using a Unique Transaction Reference (UTR) number, your bank will require an official written request letter along with specific transaction details.What the Bank Needs From YouWhen you visit your bank branch, you must provide:The UTR Number: The exact 16-digit (NEFT) or 22-digit (RTGS) alphanumeric code of the transaction.Transaction Proof: A PDF copy or screenshot of the transaction receipt from the sender's bank showing the money was debited.Exact Transfer Details: The transfer date, the exact amount, the sender's name/account details, and your own account number. Please help me .I am fed up with constantly filing complaints about my withdrawal money which i didn't receive. I still haven't received the money I withdrew. I am tired of calling customer support.But I still haven't received the money I withdrew.They keeps reactivating my payment query no. 21415792. Every three hours, they close the query with a message stating that the withdrawal was successful. What is the point of activating the payment query feature when you simply close it by repeatedly marking the withdrawal as successful? Whereas I haven't received any money yet.Why are you all acting like this? I won that money , and now you aren't even talking about paying it out . I have already submitted the bank statement multiple times. Please, for God's sake, send me my 50,000 INR. I made a withdrawal on the 27-08-2026 Request №5211209049. It is now the 1- 09 - 2026 . Please send me my money. I have never seen such pathetic service. I have to practically beg just to collect the money i have actually won. I have to beg and plead in front of you people just to get the money I’ve actually won. I have never heard of any other betting site treating their customers the way you are treating me. Please, I beg of you—send me my withdrawal money.

This is my 2nd review after getting reply to my previous review by 1xbet, they suggested me to cordinate with their team but till now i have recieved any positive result, they have not refunded my 10528/- INR, but just replying to my mails to be patient. What kind of platform is 1xbet, completely scam my money with them is stuck since last 61 days….People beware 1xbet is a scam

I deposited 500000FCFA using total on the 22/08/2026 but up still now I haven't received this deposit I was asked to wait for 7 days the 7days has passed but I still haven't received the created query which keeps showing in progress today makes it 9days no changes how can a betting site keeps customers deposit for 9days when they know the money was to bet with it when you write their customer support they keep saying the same things for days no progress

Easypaisa withdrawals delayedDeposits through Easypaisa are going through extremely fast, almost instantly. However, withdrawals have been delayed since around 12:15 AM.It has now been several hours with no proper explanation or clear update about the withdrawal issue. I'm posting this so other 1xBet users in Pakistan using Easypaisa are aware before they deposit expecting to be able to withdraw normally.Hopefully 1xBet fixes the withdrawal issue and provides affected customers with a clear explanation.

Appeal account block 24 February 2026, my account Secourity team request for documents and i completed the process but my account are now appeal account block and account balance is BDT 27,77,759.55/- Tk equal 25K USD. USER ID: 1403510189 And security team can't respond my email. I have lots email but second team can't respond. 1xbet scam with i hope so.

have been playing on 1xBet for approximately three years. I have made deposits totaling USD 15,000, and my balance has increased to USD 32,000.Once my balance increased, I was asked to provide verification documents. Thankfully, the issue was resolved quickly with the assistance of the WhatsApp support line at +46 76 937 16 14.However, I have now submitted a withdrawal request, and it has been exactly 20 hours without the funds being credited to my account.I am urgently waiting for the withdrawal to be processed and the funds to be credited to my account as soon as possible. I would appreciate your immediate assistance regarding this matter.

I f a rate of 0 would be available i would rate it as 0 , i sent my money to a 1xbet address to make a deposit ,and i it reached the bank account i sent the money to , the support didn t want to help ,they stole the money , i won t advise it

My account has been suspended since August 15, 2026, and my verification documents were submitted on August 16. I have already passed verification twice before, in January and May 2026.Despite being told that verification takes up to 72 hours, more than two weeks have now passed. Instead of resolving the issue, the Security Department keeps sending new questions every few days, which I answer immediately, followed by another 72-hour wait.I have provided all requested documents and information, including my ID, passport, selfies, Binance ownership proof, and other requested evidence.The biggest problem is the complete lack of transparency. Support keeps directing me to the Security Department, while the Security Department only communicates through email and does not provide a clear status or timeframe.My account and funds remain inaccessible, and I still have no clear explanation of when the verification will be completed.This is not a professional or transparent way to handle a customer verification process.Player ID: 1052328631

I had been using 1xBet for more than two years, and for a long time I considered it one of the best betting sites because deposits and withdrawals were fast and I never had problems. I deposited money without worrying because I trusted the platform.This month, I played heavily. At one point, I even made a single deposit of 10,000 USDT because I had confidence in 1xBet. During my last six deposits, I deposited approximately 17,000 USDT in total without making any withdrawals.After my final 2,300 USDT deposit, my balance increased to around 17,500 USDT, and I decided to withdraw some of my funds. However, every time I tried to withdraw, I was asked to provide documents.I provided all the requested documents. Then I had to wait approximately six days for a response. During this time, I was concerned that the delay might result in me continuing to play and losing my balance. However, I did not lose the money.Eventually, 1xBet restricted my account from betting and removed the funds from my account. At that time, I had approximately 10,300 USDT in my available balance and another 7,000 USDT connected to active bets. Instead of allowing me to withdraw my legitimate funds, the company removed these balances and transferred only around 60,000 BDT (approximately 500 USDT) back to my main account.I am extremely disappointed and shocked by this.I have used many different betting platforms, including some much smaller operators, and even when there were verification issues, I have never experienced a situation where my entire account balance was simply removed like this.I don't understand why 1xBet has treated my account this way. These were my own deposited funds and winnings from my own money. There was no bonus or promotional money involved.I am asking 1xBet to properly explain why my funds were removed and to return the money that belongs to me. A betting company should not simply remove a customer's balance without providing a clear and transparent explanation.I hope 1xBet resolves this matter fairly. If it is not resolved, I will consider escalating the complaint through the appropriate channels, including contacting relevant partners and sponsors and submitting complaints to the appropriate authorities or dispute-resolution bodies.1xBet account: I can provide my account number privately to 1xBet/Trustpilot if required.I never expected this after using 1xBet for more than two years. This experience has completely destroyed my trust in the platform.

On 6th August I have deposited the amount of Rs 48000 and create a query, i have provided all the evidence like screenshot, bank statement, video recording,bank official letter with bank stamp and finally 1xbet has closed my query and my money is not credited and they are saying me that money is not credited in there agent account, and they are saying to me that go to your bank and take refund from them.finally they scammed meQuery no. 20365475Player id.683173199

---> I have been playing on 1xBet since 2020. I have already lost 5-6 Lakh Rupees on this platform.>> For the last 8 months, my 1xBet ID is completely blocked. I cannot place bets and I cannot withdraw my funds. I have sent all my documents including Aadhaar, PAN, Bank Statement and Selfie many times to their security team.>> But they are not unblocking my account. Every time they say "wait" and close the chat. This is cheating and fraud.>> I request 1xBet to immediately unblock my account and release my withdrawal.>> My ID: [ 197323191> Please help me Trustpilot.---

my lest bet was settled on 12:08 the match was finished on 12:06 but the bet took 2 minutes to settle and 1xbet bonus wagering time limit was 12:07 and they canceled my bonus although i won that bet..If you are too much strict regarding your own rules then also settle bets on time the results were there on Google as well before 12:07.If you are too much strict about bonus time frames then have some system to settle bets on time and quickly what if next time you settle the bet 1 hour late just to cancel my potential bonus winnings?My betting Id is 326773907