1xBet— player complaints: 329 in English

i called support concerning some tickets that were not paid. in our conversation, i mentioned that i was struggling with gambling. the support who had called me using +44 20 3949 6388 changed his tone and said that he has blocked my account. i told him that i had pending bets - that night, which later won. i still don't have access to my account. the support guy changed his tone and started being dismissive and rude. i have reached out to 1xbet via email but they don't respond. my advise: stay away from 1xbet. read online reviews from genuine users not the ones populated by their marketers.

ID : 348174167THEY HELP THEIR AGENTS STEAL PEOPLE'S MONEY.IT'S BEEN A MONTH SINCE THEY TOLD ME, “DON'T WORRY, WE'LL FIX THE PROBLEM,” AND NOTHING... IT'S THE WORST CUSTOMER SERVICE EVER THEY JUST TELL YOU THAT YOUR REQUEST IS BEING PROCESSED WHEN NOTHING IS ACTUALLY HAPPENING... NOT A SINGLE SIGN OF LIFE. UNTIL YOU GIVE UP. YOU’LL NEVER SEE YOUR MONEY AGAIN. DON’T THINK YOU’RE SAFE WHEN YOU PLAY WITH THEM IT ONLY TAKES ONE PROBLEM FOR YOU TO NEVER BE ABLE TO RESOLVE IT, AND YOU CAN SAY GOODBYE TO YOUR MONEY.THEY’RE THIEVES, STAY AWAY FROM THIS SITE. THERE ARE MANY OTHER SAFER AND MORE HONEST WEBSITES. ID : 348174167

I have already shared a review previously and still my Issue is not resolved it's been 6 days now and I don't get proper response from the customer support as well what am I supposed to do

I am writing this review to warn everyone about 1xBet’s unethical behavior. I fully complied with all their verification requirements, submitted every document they requested, and followed all their terms. Yet, 1xBet blocked my account and has refused to return even my original principal deposit!​In their official communications, 1xBet stated that the initial deposit balance would be refunded to my payment channel upon account closure/investigation. However, as soon as I accepted their decision and formally requested my own original deposit back, their Security Department stopped responding entirely and withheld my funds. They have completely ignored my emails and cut off communication!​This is a clear refusal to honor their own stated policies and return a player’s initial funds.​Player ID: 1742929061​Query Reference: #93674725​I have already escalated this matter by filing an official complaint with the Curaçao Gaming Authority (CGA). I strongly urge potential customers to stay away from 1xBet—they will block your account and keep your initial money without giving any support!Update / Response to 1xBet Reply:​As stated in your own response, "withdrawals are permitted only for deposits, not winnings."​I would like to clarify that I am NOT claiming any winnings, profits, or bonus funds. I am strictly requesting the refund/withdrawal of my original deposit money, as per your company's official policy.​Since I am complying with your rule and only seeking my initial deposit back, please grant me permission to withdraw my deposit amount to my payment method without further delay.☠️1xBet is a completely fraud and scam company. Even after I agreed to all of their terms and conditions, they are completely silent and dodging the issue regarding the refund of my original deposit.​Do they really think their responsibility ends by simply posting an automated, copy-pasted reply? This company illegally freezes and steals thousands of millions of dollars from players by using automated excuses and ignoring legitimate queries.​1xBet is nothing but a fraudulent operation that traps users' hard-earned money. Beware of this scam!

Deliberate Harassment: 1xBet Refuses to Refund My Original Deposit of 30,001 BDT for 6–7 Months (ID: 1081089705)​I am writing this review to expose the severe harassment and unfair treatment I have been facing from 1xBet for the last 6 to 7 months.​According to 1xBet's own terms and conditions, in the event of an account dispute or resolution, the company is obligated to refund the player's original deposit amount (excluding any bonus funds or winnings). I accepted this condition and requested only my initial deposit money back without claiming any winnings or bonuses.​Despite agreeing to their rules, 1xBet has completely stopped communicating with me. For almost 6 to 7 months, I have been repeatedly emailing them from my registered email address, but they fail to respond. Their live chat support continuously provides misleading and automated directions without giving any real resolution.​I do not want any bonus or extra winnings. I only want my original deposit of 30,001 BDT back. It is unacceptable for a global betting platform to hold onto a user's original deposit and completely ignore all communications for months.​Account Details for Verification:​Player ID: 1081089705​Registered Email: ​Claim Amount: Original Deposit (30,001 BDT)​I demand that 1xBet refund my original deposit immediately to my payment method and stop this continuous harassment.02/08/2026Update / Response to 1xBet Reply:​I kindly request a fair and proper investigation into my account history, along with an accurate calculation of my overall transactions. If an accurate calculation shows that I am entitled to any refund or legitimate payout, I ask that the exact eligible amount be returned to me accordingly. I simply seek a correct, fair, and transparent resolution based on an honest review of the numbers.****Update / Response to 1xBet Reply:​According to your stated policy, if a rule violation occurs, winnings and bonus funds are not paid out, but the player is permitted to withdraw their original deposit.​I fully respect your rules. I am NOT asking for any winnings, profits, or bonus funds.​My current account balance is 50,601 BDT. I kindly request you to conduct a proper and fair calculation of my total deposit and withdrawal history. After deducting all winnings and bonus amounts according to your company rules, please allow me to withdraw whatever remaining portion of my original deposit money I am legitimately entitled to receive.​Thank you.05/08/2026Update / Final Notice to 1xBet:​It has been several days, and 1xBet is completely ignoring my lawful request. In their own response, they admitted that deposits are refundable, yet when I asked for a fair and transparent calculation to return only my eligible deposit money (excluding all winnings and bonuses), they stopped responding.​Holding a customer's original deposit while ignoring clear policy terms is nothing short of deceitful practices. If my remaining eligible deposit is not calculated and processed for withdrawal immediately, I will be forced to escalate this formal complaint to international gambling regulators (such as Curaçao eGaming) and report this practice on all public resolution forums.​Process my legitimate deposit refund now.

I placed withdrawal of 19772 on 29 july,according to policy it can take up to 48 hour but is alredady gone last seven days as on aug 4,i placed quary on 31 july but still doesn’t receive any response its clearly a scam they repeating same words again and again.Customer id 200613213

I deposited ₹5,000 three times (a total of ₹15,000) into my 1xBet account using the UPI Fast Mode payment option. However, none of these deposits have been credited to my gaming account.I have contacted customer support multiple times by email and have also tried raising payment queries, but I have not received any meaningful resolution. I was informed that if the deposits were unsuccessful, the money would be automatically refunded to my bank account within 14 banking days. If not, I was told to raise a payment query. Unfortunately, despite following these instructions, my payment queries have not been resolved.This has been an extremely frustrating experience. My ₹15,000 is still unaccounted for, and I have received no clear explanation or timeline for resolving the issue.I also want to express my concerns about the platform's 1x Games. Based on my personal experience, the games appear to be designed in a way that makes it extremely difficult to win consistently. While this is my opinion and experience, it has significantly reduced my trust in the platform.I request that my pending deposits be investigated immediately and either credited to my account or refunded to my bank account without any further delay. I also expect a proper response to my payment queries instead of repeated generic replies.My personal information:-Account number / Player ID - 774182835

It's been a worst experience with 1x bet my query is been pending for days now no proper customer support no update I had deposited 20k and it's still not credited worst worst worst platform now I'm losing hope that I will get my money back the query number is 20114498

**Subject: 1xBet is Unreasonably Delaying My Withdrawal and Verification**I am raising this complaint regarding the unreasonable delay in processing my withdrawal and verification by 1xBet.The issue began on **26 July 2026**, when my withdrawal was suddenly placed on hold and my account was blocked for verification. On the very same day, I submitted all the personal identification documents requested by the verification team.The following day, I received a response stating that my documents would be reviewed and that I should wait. Since then, I have been following up with the support team almost daily. Unfortunately, instead of receiving meaningful updates, I have been receiving the same copy-and-paste responses asking me to wait, with no explanation, no estimated timeline, and no indication of whether there is any issue with my documents.What is even more concerning is the pattern of their verification process. Approximately every third day, they request one additional document. I submit it immediately, after which communication goes silent again, followed by more generic template replies. This cycle has continued for **10 days**, and as of **4 August 2026**, my verification remains unresolved.My account currently contains approximately **₹273,000 (INR)**, which is a significant amount of money for me. These are my hard-earned funds, and the prolonged delay without any transparency has caused considerable financial and emotional stress.To support my complaint, I am attaching:* Around **50 emails** showing my continuous follow-ups and the repetitive template responses from 1xBet.* Screenshots of my account and pending withdrawal.* Copies of all verification documents that I submitted.* Screenshots of the complete email communication.I am **not refusing verification**. I have fully cooperated and have submitted every document requested without delay. My complaint is that 1xBet appears to be unnecessarily prolonging the verification process while withholding my funds and failing to provide any reasonable timeframe or meaningful communication.I respectfully request that this matter be investigated and that 1xBet be required to complete the verification process and release my withdrawal without any further unnecessary delay.

I am still waiting for my deposit on 1Xbet it's been more than 24 hours now can u plz fix It . Even after creating query my issue still haven't fix and also sent email as well . Gaming id : 238018545

If i had a chance to give in negative i would have given it.I will list out the problem I faced in pointers below1. Whenever I won big and place for withdrawal they simply rejects my withdrawal and give a lame reason as payment processing error.2. When I ask them show the proof where error occurred and ask them where it shows payment processing error, the customer care simply we cannot provide proof it's your wish to continue in this platform or leave.3. Worst part is once you deposit money and you have proof of deposit still they ask you wait for 14 banking days.4. Worst part is they don't care about your hard earned money they simply want us to lose all the money.Guys iam from India and iam available on the mail given below for proof My player id is 719540523My conclusion review to all my brothers is to never use 1xbet for your entire life.You will thank me later for it

This is my 5th complaint on this issue, and I still haven't seen any improvement or progress. A few days ago, I made 5 deposits on this site, and 4 of them didn't appear in my account. I then created tickets for them and had to wait a few days. I complained about this both on the site's support team and via email. Today I made another deposit, and the same problem persists. I contacted the support team, and Ms. İlahe said there's a system problem and that this is perfectly normal. Yes, she said that. Then she closed the support chat for me.In short, this site has problems, especially for Azerbaijan. Consider this when making a deposit. It's considered perfectly normal for your deposited money to appear in your account a few days later. The support team treats you like an animal. I'm even writing their names: Ms. Aynur, Ms. Ceyran, and Ms. İlahe. These support team members are very rude, give off-putting answers, and offer no problem-focused help whatsoever.I've been a user of this site for 10 years. My deposit portfolio is almost 300k. But this is the treatment I'm getting. Despite writing numerous complaints, no action has been taken and no official has contacted me! Don't play on a site that doesn't value you!

I've been using this site for daily deposits of considerable amounts for three years, but things are different this week. They stole my deposit through the agent who receives the funds on the site. The problem is, the agent contacted me on WhatsApp and said this was punishment for not contacting him to deposit funds for me outside the site, so I could become his client and profit every time. I contacted 1xbet, providing them with literally all the proof that the payment was successful, including video footage, but the response remains the same: "Processing," as if I'm talking to a robot. I will never use this platform again. It facilitates theft, disrespects its customers, and blocks you from the chat as soon as you try to speak. Shame on them!

Withdrawal not providedI requested two withdrawals from 1xBet on 23June 2026 ( ₹8,500). withdrawals show as Approved in my account, but I have still not received the funds in my bank account.The withdrawal requests were approved more than 24 hours ago, yet there has been no payment and no clear update regarding the delay. I have checked my bank account and transaction history multiple times, and the money has not arrived.I have contacted support and I created query no.18583069 and they asked send bank statement then I send the bank statement and am still waiting 1 month but my query they're not checking seriously.I hope 1xBet investigates this issue and processes the payment as soon as possible. My id is 1661313559

I have never created multiple accounts with my 🆔 card I have only one account how can you take my deposit money with showing me any evidence of the multiple accounts I have? I need proof on why my deposit money was taken you can't take 3262868 FCFA without evidence 1xbet are thieves no company on event can do this i will be posting this review everyday for others to see they security team has been ignoring my messages for 4 months now no reply 1xbet are thieves stop using this betting website My name is Njoya Ibrahima and I am writing regarding my blocked 1xBet account on the 1xBet mobile app in Cameroon, with Account ID 1527461545. On 06/03/2026 my account was blocked while it contained a balance of 3,262,868 FCFA. This amount was not winnings but my own deposited money that I loaded into the account in order to place bets.After the block, your security team requested information from me, and I cooperated fully by providing every document and detail they asked for. Despite this, I was later informed that, following an internal investigation, 1xBet had decided to stop any collaboration with me, close my gaming account and refuse any further appeal. In your message, you referred generally to violations of your Terms and Conditions and mentioned “multi-accounts”, but you did not provide any concrete or specific proof of a violation related to my deposits or clarify why my own deposited funds were retained.I respectfully state that my main concern is the amount of 3,262,868 FCFA, which is my personal deposited money. I did not receive the opportunity to withdraw these funds before the account was closed, even though this balance was not composed of winnings. I find it unfair that my own deposits have been blocked without a clear, transparent explanation or detailed evidence of any wrongdoing on my part.I therefore request that 1xBet refund in full the 3,262,868 FCFA that I deposited into my account and that is currently blocked. I expect my funds to be returned to me as they are my own money, and I ask you to review this decision and provide a fair resolution by processing the refund as soon as possible.

"I had a failed deposit, and you asked me to verify my account with the security department. I sent everything requested, and you told me I would get a response within a maximum of 72 hours, but no one has replied. This is a scam and a terrible company. I strongly advise everyone not to play with them."

Been more than a week asking for my money and get no reply, also get no login code or password change code. They are scammers who don’t let you enter your account if win money, and I have been sending more than 3 emails a day for the last week with no reply at all

Signed up and made a deposit, won some money they made it impossible to withdraw kept changing the requirements of withdrawal, Yet no problem depositing, What alarmed me was the wanted me to get two phones and take a screenshot with one of my Apple Pay private information, Red flags 🚩 Requested them immediately to delete my account , Be careful people !!!

A pure scam and if you complain they block your account with the money in it with no explanation... Stay away from this platform...

It is very useless, I did deposit, I called and they said raise payment query, I raised payment query, uploaded the payment screenshot, then after 3-4 days again a message comes send statement Then after 2-3 days the message comes again that make a video of opening the entire bank's app, show the account details and then go to the account activity and show it,Brother, there is no fool who cannot understand their scam.