1xBet— player complaints: 329 in English

Dear THEPOGG Team I have deposited 12540 Rs through Netteler and Astropay on 08/11/2021 and Played casino Games of full amount and make it 12912 after winning some amount.When I requested for withdrawal they rejected my withdrawal without any reason.Since I was visited first time I was Knowing that they will give my withdrawal after Giving all the Documents like other casinos gives the withdrawal.They asked Astropay Deposit Proof, Netteler Deposit Proof,My Adhar card both side,Pan Card all the documents they asked from PC.I provided them each and every required documents instantly because I have kept all documents ready.They were trying to Scam by asking more and more documents but I have provided all the documents.I have wasted my whole day in providing documents.After they checked and found my all documents Real and Valid they were trying to make another execuses.And they told me to wait for ther specialist's reply.I got a mail after some time that "My withdrawal has been hold for 180 Days".They were saying that it will take 180 Days for investigation while I have already prooved myself that I am Real user and provided them all the documents they asked for.Also I have attached all the documents and proofs here so that THEPOGG can beleive on me.I know that I cannot do but this doesn't mean to misuse of their power.This [EDIT] site should me treated and punished [EDIT].A yser has authority to withdraw their winning if he is Real.But still after found all my documents valid they hold my withdrawal For a long duration 6 Months (180 Days).I request that no one should be trap next in the net [EDIT].Kindly help me in getting my hard earned money.I have deposited my own hard earning money.[EDIT]I hope THEPOGG will provide me justice.

I was a user of 1xbet (U ID: [EDIT]), I registered and started using 1xbet by making a deposit of 8,000 BDT ($100 USD) on April 10, 2021. I was attracted by your promotions, welcome bonus upto €1500 150 FS I played casino and slots, later that day my account balance turned up into 134,810.45 BDT ($1600 USD approx). Then I made a withdrawal request of 10,000 BDT ($120 USD) few minutes after, the withdrawal request got rejected, and the reason was "Request for Identification Documents, Please email the security team" I emailed your security team instantly about the issue, they asked me to send my NID card both side photos, my selfie with my NID card holding next to my face, and other questions as well, I provided them whatever they've requested. After all they sent me an email that they have closed my account with all of its funds, as they claimed that my account was duplicate and I have violated their T

Hello! I am asking you for help in resolving my relationship with the 1xbet Casino. The casino blocked my account, accusing me of violating the Rules - multi-account. But the Casino does not present any evidence of this. I have one account, which I am 100% sure of. And accusations without proof are contrary to the general rule of law. I think the Casino is deliberately and unlawfully blocking my account, just not wanting to pay me my money. I also want to note that my casino verification began back in July 2020. For half a year, I constantly sent them the requested documents in accordance with the requirements, however, new ones were constantly required. In particular, at the request of the Casino, I sent real letters to the specified address twice, sent copies of notarized documents, but still received a refusal. In my opinion, the Casino simply delayed my verification, because I have always met all the requirements of the Casino. Considering the above, I ask for assistance in resolving this situation and I ask you to provide the opportunity to withdraw my funds in the amount of $ 1361. I really hope for your help.

Hello, I'm player of 1xbet for 3 years now. I had verified my account few days after open, last month they locked my account, the allegation was they need all documents (ID, proof of my credit card etc) I had sent all and they verified again. Last 14th January my account was locked again with 110 EUR and they ask all statements of my bank and deposits. I had sent all and now I only get automatic responses saying: All requests are processed in turn. Please wait, you will get a notification. Can I have your help at least to withdraw my funds and unlock my account, please?

hello i was playing at 1xbet casino a while ago found out it was a scam an i was allowed to signup from australia i would like my funds back im not sure of my username anymore because casino has been closed down

Dear Sir/Madam, I really hope you could help with the injustice i have been victim of and without the chance to escalate or 1xbet providing a third party mediation contact to look into the matter. The following bets of mine were winners. They were half time 1x2 bet. I made the bet when score was 0-0 and later on when score was 1-0. The max bet was reduced to 6 EUR after the first bet so reason why i made several bets to that total combined stake comes to about 100 EUR. However 1xbet suspended betting on this event much after my bets were made. But i checked the scores on bet365 where still the event was available and my selection won 4-1 in the first half. I know i had bet on a big outsider. but outsiders can win. Even bet365 paid out the winner of 1st half as Bangplub ( selection ) To my surprise 1xbet voided all the bets (settled at 1.0) . Support did not want to give details and said their employee made a mistake and they have the right to void out any bets. but no more information given. i can fwd mail tracks on that. They also did not provide the contact of third party dispute agency to resolve the issue. After much insisting they told me their employee made a mistake and accepted my first bet at 0-0 score when infact the score was 1-0. they did not provide more details and stopped responding on the issue. I told them even if that happened, it happened with only the first bet and why did they void out all other bets. again no response apart from stating 2.19 of their terms which again is not valid for all my bets. After some days, to my surprise i saw them secretly changing my bets to winners but they settled that at odds of 1.01 and 1.02 which is scandalous. The odds at which i had bet ranged from over 20.0 to 12.5 to 6.0. and now they settled the bets at 1.01 / 1.02 just because they admit there was a mistake and wanted to still show my bets as winners. its like reducing winnings of over 2000 EUR to only 2 EUR. The bets are as follows and several minutes passed between the first and last bet. [EDIT] Can you please review this and sort out this injustice [EDIT] from 1xbet? 1. Did the operator really accept my first bet at 0-0 score odds when the score was 1-0? 2. All other bets made after first bet ( i.e when score was 1-0 ), why should they have been voided? 3. If the really for (1) the operator made a mistake, at least settle it at the right odd which was about 12.5 soon after score changed to 1-0.

Hi, I withdraw 150$ from 1xbet to my PayPal account ( i was working with paypal in my professional life for a several years and receive a big amount without any incident) 1xbet send the 150$ in 3 parts with « Fake accounts" few hours Paypal block my account , reason : dealing with fake accounts I tried to contact 1xbet support many time ( twitter & more than 30 e-mails) always the same answer : we will try to solve that ... and now they don’t answer anymore! Now I’m just asking for a refund 150$ ( i lose my PayPal account and more than 400$ -PayPal solde) Thanks in advance for helping me

Hello! I deposited money in 1xbet a year ago, i was playing alot of casinos and forgot my deposit of 1000sek in the account. I have stopped playing and was going to make a withdrawal. (notice i didnt accept any bonus, this is just my money) i have lost my old creditcard and have a new one. They didnt accept old or new card photo for withdrawal and said i have to bet full amount once in sports to make a withdrawal. I bet on tennis anderson vs thiem, i bet thiem as winner. Then they erase my bet when winning! When i ask why they say its illegal to have two accounts. I answer, well give me proof that i have two accounts. Then they answer:As is stated in section 2.7 of our Terms and Conditions, the bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason. i got chocked, i need to make a bet to withdraw money but when i do and win they refuse it, without any reason. Then when i get upset they demand the betslip, but i say they have erased my bettingslip. they refuse to give me my money back.

The casino is actually 1XBET, but it is not on your list. I have been trying to withdraw my money for 3 weeks now, but they keep changing the requirements for withdrawal. I have sent/received 60 emails from their support dept to no avail. Everytime I submit the documents they ask for, they ask for more.