1xBet— player complaints: 329 in English

1xbet has an outstanding payment obligation with me that has gone unaddressed for over a year, and while reviewing the regulatory information provided on their website, I noticed something concerning.1xBet states that 1xbet.com is operated by Caecus N.V. under Curaçao Gaming Authority licence OGL/2024/1262/0493.However, despite searching the website, I have been unable to locate the official CGA regulatory seal.The website contains written information referring to the Curaçao licence, but I cannot find the actual regulatory seal that allows players to verify the licence through the regulator.This should be a very straightforward question for 1xBet to answer:Where specifically on 1xbet.com is the official Curaçao Gaming Authority regulatory seal displayed?If the seal is present, please provide the specific location or page where customers can see and verify it.Given that I already have an unresolved payment obligation with 1xBet, being able to independently verify the regulatory information displayed to customers is particularly important to me.I am simply asking 1xBet to identify where its CGA regulatory seal can be found on the website.

I made a deposit through the app on August 31st, but the amount of 15,000 EGP was never received. I contacted customer service, sent emails, and opened a complaint through the app stating that the deposit had not arrived.They initially asked me to provide a video proving the transfer, which I sent. Then they requested an official document from the bank showing the transfer. I traveled all the way to the bank’s headquarters, obtained the document, and sent it to them.I want to make it clear that the bank confirmed that the recipient received the money at the exact same moment the transfer was made. There was not even a one-second delay. This is clearly shown in the official report and the video.They then asked me for a photo, which I also provided. It has now been two months, and my money still has not been returned.This is nothing short of blatant theft. Every person I speak to tells me that there is no specific timeframe, which basically feels like they are saying: “Don’t get your hopes up. Just keep waiting—we have your money.”Even the person responding to reviews here stops replying as soon as you send them the requested information, probably because they know that I have been robbed.To hell with these thieves. I have been using this app for three years, and this is how they treat their customers.ACCount ID : 794837355

Subject: FORMAL DISPUTE: Unresolved Withdrawal Delay of 30 Days - Account ID: [1742317783]Query #21011034Dear 1xBet Complaints Management,I am writing to file a formal dispute regarding my withdrawal which has been stuck in "In Process" status for the last 30 days. I have provided complete bank statements, video proofs, and identity verifications daily, but have only received generic "please wait" responses.As per the new Curaçao Gaming Authority (CGA) regulations regarding gaming operators, I have already contacted the authority. If this matter is not resolved within the next 24hours, I will be forced to officially escalate this dispute to your certified Alternative Dispute Resolution (ADR) provider, CADRE B.V., for global arbitration.Account Details:Account ID: [1742317783]Date of Request: [18 aug 2026] expect an immediate update and the release of my funds.Sincerely,[Feroozkhan]

Dear Department, I am writing to formally file a comprehensive dispute against the licensed operator 1xBet regarding my account ID: bject: FORMAL COMPLAINT: Systemic Regulatory Breaches and Unlawful Fund Confiscation by 1xBet – ID: 1063690307. This platform has engaged in severe compliance violations, predatory financial exploitation of high-value players, and direct server manipulation to confiscate my funds. I request an immediate regulatory investigation and a forced audit of their server logs based on the following certified facts: 1. THE PRE-DISPUTE FACT & CONTRACTUAL CONTRADICTION Prior to this restriction, 1xBet’s compliance team questioned my mental fitness under the guise of "responsible gaming." In response, I formally submitted official, certified medical reports proving my full capability and competence, all bearing the official state-authorized stamp (Government Seal). Your licensed operator officially accepted and approved these identical stamped documents to reactivate my account and process a partial withdrawal of 80,000 EGP. Therefore, their subsequent attempt to re-use the exact same fabricated "gambling addiction" allegation to lock the session and withhold my remaining funds is entirely fraudulent and executed in bad faith. 2. MULTI-MILLION VOLUME EXPLOITATION & TOTAL FAILURE OF PLAYER PROTECTION My total, cumulative transaction volume on 1xBet’s platform explicitly exceeds 10,000,000 EGP (Ten Million Egyptian Pounds). As documented in the attached official transaction receipts spanning from July 11, 2026, to August 28, 2026, my verified successful deposits totaled 2,474,800 EGP across 114 separate transactions. In the high-velocity period from August 25 to August 28, 2026, alone, your platform accepted consecutive rapid deposits from me totaling 914,700 EGP across 26 transactions on a single game named Royalty of Olympus Extreme. On August 25 alone, I deposited and lost over 900,000 EGP within a few hours on that single game, and the application completely failed to trigger any responsible gaming interventions while I was actively losing. Furthermore, on August 27, I injected another high-velocity round of 240,000 EGP within a single hour. During this frantic process, a deposit of 20,000 EGP was successfully deducted from my bank but was never credited to my casino wallet, despite official bank transaction logs and reference numbers. 3. TARGETED SESSION INTERRUPTION & DELIBERATE REFUSAL OF SERVER LOGS To expose the absolute bad faith, their blocking department officially replied via email claiming: "We closed your account based on your own personal request because you stated you suffered from addiction." I immediately rejected this fraudulent claim in writing, as I never made any such request. They maliciously invented a fake pretext at the exact second I initiated a new session on the game Royalty of Olympus Extreme, and the game began producing substantial winning recovery with a large number of active Free Spins remaining. I have formally demanded my unedited certified server logs for the game Royalty of Olympus Extreme to trace every loss and active free spin, but the operator strictly refused to comply and completely ignored my requests. REQUESTED ACTION: I respectfully urge Casino Guru to intervene and compel 1xBet to conduct a rigorous audit of the unedited server-side logs for the specific game Royalty of Olympus Extreme on my account to investigate the unlawfully aborted winning session, credit the true value of the remaining free spins, refund the 20,000 EGP uncredited deposit, and adjust the missing 10,000 EGP wallet discrepancy. All immutable proofs, including bank application video logs, email correspondences with the blocking department, government-stamped medical certificates, and platform transaction receipts, are fully attached. Registered Account ID: 1063690307

Do not deposit money here unless you are prepared to face serious problems when trying to withdraw it.My account verification has been pending for around 14 days. I submitted all the documents they requested, but I still cannot access my money.Support keeps giving me the same answers about “document verification” without providing any clear reason, deadline, or real solution. Depositing money is easy, but withdrawing your own funds has become extremely difficult.In my experience, they keep delaying the withdrawal process by using verification as an excuse.I strongly recommend being very careful before depositing money on 1xBet. You may find yourself unable to withdraw your own funds for an indefinite period.Account ID: 294624995

I have been playing with 1xbet for months now. Mainly on soccer and virtual sports previously. There are occasion problems which I think it's still acceptable. These 2 weeks I started playing the casino slots. My VIP tier quickly moved to sapphire. I was able to claim some cashback at the start. But since 3 days ago, the VIP cashback is not available anymore. My last claim was 5 days ago. I have lost a significant amount in these period and was expecting some money back. I kept waiting and waiting but to no avail. Contacted app chat customer service. They gave me their standard usual reply. "We understand your frustration and we're trying our best to solve the issue". 1xbet, if this is your best then you should just close down. I thought sapphire member has a VIP manager to handle our problems. But no, all I get is a standard BOT reply. And the worst thing is one guy named Ashton just cut me off and ended the chat himself. This is sickening.

Indian government y allowed this type platform kindly block all gambling please very humble 1x fraud company dont trust there no 1 fraud company cheating dont trust and play guysDont play guys no1 cheating After made deposit not yet credited to. Money your wallet

Rated 1 out of 5 stars1xBet refuses to pay my legitimate winnings.I won money on 1xBet and requested a withdrawal to my bKash account. Their support team told me multiple times that the payment had been sent, but I never received it in my bKash account.When I followed up, they asked me to provide proof that I hadn't received the money. I sent them my full bKash statement clearly showing no such transaction, along with screenshots of all our chat conversations. Even after submitting everything they asked for, they still refused to release my funds.Support just keeps repeating the same responses without actually resolving anything. It has been going back and forth for a while now with no real solution.Based on my experience, I would strongly warn others before depositing money here. If you win, be prepared for major difficulty getting your own money back.Player ID: 1017182395

I hold a "Diamond" account with this company, yet I have lost millions there. Whenever I contact support regarding my cashback, they recite the same scripted response: "Sorry, we are undergoing maintenance." It is constant evasion—the maintenance only ever seems to affect the cashback feature after I’ve already suffered losses. It is ridiculous; I have been trying to resolve this for a week with no solution.

1xBet is a Fraud Platform - Blocked ID 416571949 and Confiscated 1,645,000 INRReview: "1xBet is running a massive scam against successful players. They have unfairly frozen my account (User ID: 416571949) and withheld my legitimate savings and winnings of 1,645,000 INR. To avoid paying me out, they have put a completely false accusation of 'gambling addiction' on my profile.The National Cyber Security Team (KE-CIRT/CC) has already officially logged this dispute. I have provided my formal self-declaration, but their support and block teams have gone completely silent. Do not trust this predatory website, they will steal your money the moment you win big!"

1xbet robbing public money deposit money still have not credited in my account..... Fraud company please Indians don't use this website.... Please don't lose your job, money , joy without using this have so happy..... Fraud company money laundering i have all the proof....

Subject: Notice of Collective Complaint – Systematic Delays and Unreasonable Verification PracticesDear Curacao eGaming Authority and 1xBet Senior Management,I am writing to formally notify you that I am currently gathering reports from more than 1,000 players who claim to have been negatively affected by 1xBet’s handling of account restrictions, verification procedures, delayed responses, and unresolved complaints.This is no longer an isolated individual case. The number of affected players and the similarity of their experiences raise serious concerns about a potentially systematic problem in the way player complaints, security reviews, and verification procedures are being handled.We fully recognize and respect the need for KYC, identity verification, security checks, and anti-fraud procedures. Our objection is not to legitimate security measures. Our concern is with unreasonable delays, repeated requests, lack of meaningful explanations, and the failure to resolve cases within a reasonable and transparent timeframe.It is particularly concerning when a customer can remain under verification or restriction for one or even two months without a meaningful resolution. Such prolonged delays can place considerable pressure on customers and may effectively discourage them from continuing to pursue legitimate claims or recovering funds to which they are entitled.Furthermore, 1xBet’s own stated procedures refer to a 72-hour timeframe for certain verification/security procedures. If the operator establishes a timeframe for its own procedures, it should also be expected to apply those procedures consistently and transparently. A situation in which customers are required to comply with strict deadlines while the operator itself repeatedly exceeds its own stated timeframe without adequate explanation deserves regulatory scrutiny.There are also serious shortcomings in the customer-support process. For example, when documents are submitted to a designated Security or Verification department, customers may not even receive an automated confirmation that the documents have been successfully received, nor a clear ticket/reference number allowing them to track the status of their case.We are in 2026. A modern licensed operator should have a transparent case-management and communication system that allows customers to know whether their documents were received, whether their case is being reviewed, and what stage the process has reached.For these reasons, I am currently working to organize the affected players and compile their individual cases, evidence, account histories, and communications into a collective complaint to the relevant licensing and regulatory authority.The purpose of this initiative is not to oppose legitimate security measures or to damage the reputation of the operator. It is intended to protect the dignity and legitimate rights of players and customers and to request proper regulatory oversight where procedures appear to become excessive, disproportionate, or unnecessarily prolonged.We respectfully request that the Authority examine whether the scale and similarity of these complaints indicate a broader compliance issue and, where appropriate, apply the relevant regulatory mechanisms and enforcement procedures.We are prepared to provide individual case references, correspondence, screenshots, verification records, and other supporting evidence from affected players where required.This matter is being pursued collectively because we believe that a problem affecting potentially thousands of customers should not be treated as thousands of unrelated individual incidents.We respectfully request that this notice be recorded and attached to the relevant regulatory complaint.Sincerely,Player ID: 948212133Curacao Case Reference: #2026090933000125

my account is frozen since april. i have completed all my KYC,security team was not satisfied.I did a video verification too.Somehow they didnt beleive that too and asked me to submit the notarised documents.i have submitted that too but still they are not responding.i have substantial winnings in my account and also i have tagged CC'ed Trustpilot in this conversation.I have used Phantom wallet for all my deposits and withdrawals.Trustpilot [#93367022]-This is the Email conversation, i have looped in trustpilot with 1xbet securtiy team. ifail to understand why even after video verification i was asked for notarised documents.now i have provided that too but my account is still frozen.Anyone please help me resolve this

I am formally and publicly inviting the official representative of 1xBet to come forward and discuss my active case file openly here in front of the global consumer community, to prove the platform's honesty and operational integrity. My account (Player ID: 948212133) has been subjected to a sudden, arbitrary precautionary freeze displaying an "Account Not Found" error, right after I proactively submitted my high-quality biometric verification documents. Even though the Supreme Regulatory Board has officially opened a high-priority judicial case under Legal Reference: [Ticket#2026090933000125] FORMAL DISPUTE against their Master License 1668/JAZ, and their senior management explicitly instructed me to resubmit my files, their security desk maintains complete radio silence for over 140+ hours.This is an open call to all fellow players and customers worldwide who have been victimized by these systematic withholding tactics: please support this review, upvote it, and leave your comments below to legally force the application representative to respond publicly here! Let us all witness whether this network operates with transparent business standards or a complete lack of integrity. Release my legitimate balance of $119 USD under Account ID 948212133 immediately!Player ID: 948212133Regulatory Ticket: #2026090933000125

Very disappointed with the VIP cashback service.I have been playing with 1xBet for several days and with a very significant amount, but I have not received any VIP cashback so far. I contacted customer support several times, and every time I was told that there is a technical issue affecting VIP cashback and that it would be credited soon.However, nothing has been credited until now, and I keep receiving the same answer every time I contact support: “technical issue.”If I am eligible for VIP cashback based on my activity, I expect the amount to be calculated and credited without further delay. This is becoming very frustrating, especially considering the amount I have been playing with.1xBet, please resolve this issue and credit my VIP cashback as soon as possible. Customers deserve a clear explanation and proper resolution, not the same response every time.

I’ve been a customer of 1xBet for a long time, and honestly, their service was very good in the past. However, over the last six months or so, I’ve noticed a significant decline in their service quality.One of the biggest problems is withdrawals. Deposits are very easy and convenient — they offer a local payment method through a money transfer app, and deposits usually arrive in my account within less than 10 minutes.But when it comes to withdrawing money, it’s a completely different story. The withdrawal method is often unavailable, and even when it is available, transactions are frequently rejected.For example, if I want to withdraw $1,000, it can take up to a week because the withdrawal gets rejected one day, accepted another day, and sometimes the payment method simply disappears altogether.As a regular customer, this is extremely frustrating. I play regularly, and withdrawing my own money should not be this difficult or stressful. The constant rejection and unavailability of withdrawal methods really makes you question the reliability of the platform.At this point, I would honestly recommend looking at other platforms that offer proper bank or wire transfers. If you withdraw your money, it should arrive in your account the next day without having to spend a week constantly trying again.I hope 1xBet improves this because, as a long-term customer, I’ve seen how much better their service used to be.

Worst experience with 1xBet – ₹20,000 still not credited or refundedI am extremely disappointed with 1xBet and its customer support.I made a ₹20,000 deposit on 31 July 2026, but the amount was neither credited to my 1xBet account nor refunded to my bank account.Transaction details:Query Number: 20114498Player ID: 1650504269Deposit Method: UPI FastTransaction Date & Time: 31/07/2026, 11:09Query Raised: 31/07/2026, 12:13Amount: ₹20,000UTR: MAC202607310D3IYour support team specifically instructed me to wait 7 business days. That deadline passed long ago. I have also provided the official letter from my bank confirming the transaction/payment status, as requested.Despite providing the required documentation and repeatedly following up, my ₹20,000 has still not been credited or refunded. Instead, I continue to receive generic responses without any meaningful investigation, explanation, or resolution.It has now been more than a month since the transaction, and 1xBet is still holding my money without providing a satisfactory resolution.This is completely unacceptable. A company should not keep a customer's money for this long while repeatedly providing generic replies.At this point, my experience with 1xBet has been extremely negative and the way this matter has been handled feels like a scam. I strongly advise other users to be extremely careful before depositing money.I want only one thing: either credit my ₹20,000 to my account or refund it to my original payment source immediately.I have retained all transaction records, correspondence, and the official bank documentation and will continue escalating the matter through the appropriate payment and consumer authorities if this remains unresolved.1xBet — resolve Query #20114498 and return my ₹20,000.

na gaming id : 1773873575 nenu struggle from one month plese unblock my account sir I don't have any gambling addiction sir i am perfect sir i want my account sir i use my account life long sir my withdrawal amount 10500 alredy in pending sir plese unblock my account sir i pray to u sir

🚨 TOTAL SCAM AND DECEPTION WARNING! 🚨Do not fall for 1xBet's generic replies on Trustpilot! They are scamming verified players and freezing accounts under bad-faith "investigations." My account (ID: 948212133) has been arbitrarily frozen for over 140 hours just for asking a routine security question, despite providing all biometric IDs and selfies. ⚠️ BEWARE OF THE FRAUDULENT EMAIL IN THEIR REPLIES: The email they give you here (complaints at 1xpartner.com) is NOT for security or help! It is a public relations trick designed to bury your negative review and keep it in a dead queue away from upper compliance directors. Writing to this mail will waste your time and protect their rating while they keep your money!⚖️ HOW TO FIGHT BACK AND REVOKE THEIR LICENSE:Instead of wasting time in their fake support queues, every consumer who had their funds wrongfully retained must target their legal license directly! You must bypass their corrupt support and file a formal legal complaint directly with the Curacao Gaming Authority at: complaints [at] curacao-egaming [dot] com.The regulatory law is crystal clear: a high volume of consumer disputes against a licensed provider will force an audit and revoke their Master License (1668/JAZ). Do not stay silent! Report them to Curacao now, safe-keep your money, and shift to a safer, highly-regulated platform!

A few weeks ago, while logging into my account regarding the long-standing issue with case number 10793851, I was asked to submit a video verification. I promptly re-submitted the requested video in full compliance. However, despite this, the case has now been closed after more than 7 months due to the delay.I have been waiting for months for the resolution of this case, which was entirely caused by the lack of response and follow-up from the finance team. Now, the case has been closed without any valid reason, even though I have provided clear proof of the 100,000 TRY (MORE OR LESS 2.000 EUROS!!!!) that was not credited to my account. It seems the file is being closed to avoid payment.The reason given for closing the case is: "The payment was made more than 6 months ago. The review period has expired, as it is possible to check the details of the payment within 8 months from the date of the transaction."I kindly request your assistance to resolve this situation and ensure that my account is properly credited with the owed amount so that my grievance is addressed.Player ID: 247800889Query number: 10793851