1xBet — player complaint #24063, 2026-09-13: verification
1xBet: a player complaint filed on 2026-09-13, about verification. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
my account is frozen since april. i have completed all my KYC,security team was not satisfied.I did a video verification too.Somehow they didnt beleive that too and asked me to submit the notarised documents.i have submitted that too but still they are not responding.i have substantial winnings in my account and also i have tagged CC'ed Trustpilot in this conversation.I have used Phantom wallet for all my deposits and withdrawals.Trustpilot [#93367022]-This is the Email conversation, i have looped in trustpilot with 1xbet securtiy team. ifail to understand why even after video verification i was asked for notarised documents.now i have provided that too but my account is still frozen.Anyone please help me resolve this
