1xBet — player complaint #22440, 2026-04-06: withheld payouts
1xBet: a player complaint filed on 2026-04-06, about withheld payouts, 361,699 IQD in dispute, status — closed, no outcome. Published on CasinoReviews. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2026-04-06CasinoReviewsWithheld payoutsClosed, no outcome
1XBet Casino - Unfair Withdrawal Block - Impossible PDF Request
Dear CasinoReviews Team,
I am filing a formal complaint against 1xBet for blocking my withdrawal of 361,699 IQD. I have fulfilled all wagering requirements (wagered 340,000 IQD on Ticket No. ▇▇▇▇▇▇▇▇▇▇▇) and completed full KYC.
The issue:
1xBet is demanding a "PDF Bank Statement" for my deposit. My deposit was made from First Iraqi Bank (FIB) and via mobile prepaid cards. FIB is a digital bank that does not provide PDF exports through their app.
I have provided:
1. Valid Passport and UAE Residency (Iqama).
2. National ID and Driving License.
3. Official email from FIB Bank confirming that PDF formats are unavailable.
4. Physical paper statements with official bank stamps.
My 1xBet profile name and phone number ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ match my bank records perfectly. Despite these international documents, 1xBet continues to use the "PDF excuse" to avoid paying my winnings. I request your mediation to resolve this.
