1xBet — player complaint #22500, 2026-02-22: withheld payouts
1xBet: a player complaint filed on 2026-02-22, about withheld payouts, status — closed, no outcome. Published on CasinoReviews. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2026-02-22CasinoReviewsWithheld payoutsClosed, no outcome
1xBet Casino - “Hit the Woodwork” Bet
Dear Casinoreviews Team,
I am submitting a complaint regarding my bet on [Cagliari vs Lazio, Date 21.02.2026, Market: “Hit the Woodwork / Ball to Hit the Post”] placed at 1xBet.
During the game:
A corner was taken, and the attacker struck the ball with a header.
The ball hit the goalpost and then changed direction, going outside the goal.
No goal was scored.
According to official statistics from SofaScore, Hit the Woodwork: 1 (Cagliari).
Football rules and standard statistical conventions state:
A ball hitting the post or crossbar counts as woodwork.
Whether the ball stays in play or goes out does not affect woodwork status.
No goal was scored → bet conditions are fulfilled.
However, 1xBet has refused to pay, claiming that a woodwork bet only counts if the ball does not leave the field of play. This interpretation is inconsistent with official statistics and football standards.
I kindly request Casinoreviews to review this case and assist in securing my rightful winnings. I can provide:
Video evidence of the incident
SofaScore screenshot confirming woodwork
Thank you for your assistance.
Sincerely,
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