Payment not received and bank transfer security code never arrived
Reason: Delayed payment
I am filing a complaint regarding a delayed/failed withdrawal from 1win.1win processed my withdrawal by bank transfer, but the transfer was never successfully received in my bank account. The security code required by the bank to accept/complete the transfer was never sent to me. Because I never received this code, I was unable to accept the transfer.The funds have therefore never reached my bank account, even though the withdrawal was processed by 1win. I have contacted 1win regarding this issue, but the problem has not been resolved and I still have not received my money.I am requesting that 1win investigate what happened to the transfer and either resend the payment correctly or return the funds to my 1win account so that I can withdraw them through an available method.I can provide screenshots and other evidence showing the withdrawal status, my communications with 1win, and the issue with the missing security code.
--- Ответы в треде ---
AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
camiluzantonia • British Columbia 1 week ago 1win already made the transfer yesterday. Thank you very much for your help.
AskGamblers • Support Team 1 week ago Dear @camiluzantonia,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
1win Casino • Representative 1 week ago Hello, Thank you for the detailed explanation and for confirming that you completed the verification process as requested. We would like to inform you that the original withdrawal was cancelled and the funds were returned to your gaming balance. A new withdrawal has since been processed successfully. Please check your account/bank to confirm receipt of the funds. If you don't see them or run into any further issues, please let us know right away.
