1win — player complaint #32846, 2026-09-05: withheld payouts

Reason: Refund declined I am writing to complain about a CAD 1,000 withdrawal that I made. 1win support said that I have received my funds, but the payment provider has mentioned that they have sent the funds back to 1win, and my account was never credited. See the attached photo of the conversation with the payment provider (africhange)I just want to withdraw my $1k, which was deemed successful on their website, but I still don’t have my money. --- Ответы в треде --- AskGamblers • Support Team 5 days ago Dear @Markn123,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required bank statement has already been sent to the 1win Casino team accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.Thanks for your cooperation. 1win Casino • Representative 1 week ago Hello, Thank you for your patience throughout this process. To move forward with your case, we need you to send the correct bank statement to our email — without it, we're unable to proceed with the verification and resolve your case. We understand your frustration, and we're ready to help as soon as we receive the correct documentation. Markn123 • Quebec 1 week ago Hi! I’ve sent them the correct information multiple times, but they are not interested in helping me. I’ll accept that I got scammed by 1win and I hope people use this review to learn a lesson. AskGamblers • Support Team 1 week ago Dear @Markn123,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required documentation has already been sent to the 1win Casino team accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required documentation or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.Thanks for your cooperation.