1win Casino - Player's withdrawal is being delayed.
The player from India filed a complaint against 1win Casino for withholding his withdrawal of INR 250,000 after reaching a balance of INR 470,000. Despite completing the KYC process and providing the necessary documents, his withdrawal requests were repeatedly rejected, and his account was then restricted. We closed the complaint because it concerned discretionary VIP benefits and compensation for gambling losses, which were not something we could require the casino to provide. No grounds were found to demand cashback, a personal VIP manager, or other complimentary benefits.The player from India filed a complaint against 1win Casino for withholding his withdrawal of INR 250,000 after reaching a balance of INR 470,000. Despite completing the KYC process and providing the necessary documents, his withdrawal requests were repeatedly rejected, and his account was then restricted. We closed the complaint because it concerned discretionary VIP benefits and compensation for gambling losses, which were not something we could require the casino to provide. No grounds were found to demand cashback, a personal VIP manager, or other complimentary benefits. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 28 Aug 2026 | Closed : 07 Sep 2026Automatic translation:
