1bet— player complaints: 37 in English

Worst experience in any betting site. Crazy deposit conditions, without any bonuses, I had to rollover my deposit 5 times. After doing the rollover, I tried to withdraw but nothing happened in a week. Customer service is very bad and probably bots and AI . DO NOT USE THIS SITE. THEY ARENT WORTH OF Y

Cheating Casino. Never pays out a winning. They don't withdraw the money from your account when you make a withdrawal. They just stay in your account so they can entice people to play it again. Then you write to live chat why the money hasn't been paid out. They can't answer because it's a different

Really scummy company , they do not pay out. They will not close my account after asking 50 times

Signed up to look at site. Dont want to use it anymore but can't delete my account Keep offering me stupid bonuses which pennies compare to bets id would do. Some guy name Salvatore s needs to accept that I would t use the stupid site. Update they still want me to get and won't delete the account. A

I requested a withdrawal of approx ₦950,000 (~€600) from my verified 1Bet account over two weeks ago. All my documents were submitted and accepted—ID, proof of address, and payment method. Yet the withdrawal is still pending. Customer support gives only vague responses, telling me to “wait for the payout team” without giving any timeframe or confirmation. I have received no real updates via email or chat. This is a large amount of money, and I complied fully with all terms and KYC steps. I expect my payout to be processed or at least receive a valid explanation. I’m attaching proof of my withdrawal request, verification, and chats with support. Please help me recover my funds.

Hello I submitted this recently but would like to resubmit I realise that 1 bet has a curaçao license but has been in operation for over a decade I requested self exclusion by live what’s app chat and by e mail as requested but the request was ignored I think it’s disappointing that my account is still open now A site in operation for over a decade it’s not right that they have no responsible gaming controls and this needs to be highlighted

I requested self exclusion very clearly to the site by e mail an by live what’s app communication I am a problem gambler and after asking for self exclusion was allowed to deposit approximately 19 k all of which was lost I seek a refund of these losses as I had clearly outlined my gambling disorder to vip host

I have bettet normally and fair,then all the sudden i get the mail that my account is closed due to under review for fraud,and i was supposed to get an answer after 1 week,its been over 1 week,and no answer from 1bet. I think its beacuse i have won many bets from one team,since i bet a lot on 1 team that i watch,and have won money,then they just decided to close it,its not fair. Just beacuse i managed to rutm my original 1000kr deposit to 15000kr, they close my account for no reason, its not allowed to do that, and i until that happed, this was my favorite place to bet, and hopes to continue there until they just closed my acount

Ladies and Gentlemen I have a big problem with the casino www.1bet.com This casino has a Curacao license. 1Bet.com has no license in Germany. I was registered there with the player name [EDIT] and my contact email was this email [EDIT] I gambled over €60,000 at this casino between November 11th, 2021 and March 1st, 2023. My gambling addiction was never responded to. There was no response to emails asking me to be blocked. I've been registered with the German blocking system Oasis since 2022, but I was still able to play. I was able to wager over €3000 in one day with no reaction from the casino. What I only found out now is that 1BET.com is still illegal in Germany because it doesn't have a German license. In Germany you can now successfully sue illegal casinos without a license. However, a lawsuit from Germany is probably difficult because the casinos often do not answer and it costs a lot of money. I have requested and received a GDPR list from the casino 1Bet.com. Further emails with my problem were no longer answered. I hope you can help me with my problem of getting my money back without a lawyer. Many thanks for your help

I am writing to you in utter desperation. My story will surely be instructive for you too. I played on 1bet.com,where I won a very large amount,more than 250 thousand euros. It would have changed my life completely,I would never have to play again. I wanted to request a full payment from my account,but this is where the problems started. It turned out that there is a payout limit on the site. I was a VIP customer and could request a limit increase according to the terms of the contract. This did not happen because 1bet.com was constantly taking time. I have asked several times to be told what happens if I close my account. Will I have access to the amount,what will be the payment method? Neither the chat nor the VIP manager responded. During those 5 days,I became depressed,vomited blood and was completely distraught that I would never receive this amount. In my final desperation,I wrote to them that although I don't know what will happen to the amount,the withdrawal limit is so ridiculous that they would rather close my account. Even though I followed the rules,1bet.com did not close my account,but redirected me to the VIP manager,who did not respond. Instead of helping me,the company did not comply with my request. Due to my gaming addiction,I played it again and played the entire amount in 24 hours. 1bet.com does not release the copies of the chat conversations for 1 month,even as required by law. Support and payment e-mail do not respond to any mail when I asked them.

I was able to join and deposit but declined at 1bet.com last Nov 2020 with the same name address and phone but under a differenr email. My 2 card deposits were declined for unknown reason. Months later Sept 2021, i have forgotten i registered from this site before and i registered again but this time 750 usd total deposits by visa went through and were played. I would have to say the rtp of the game was bad because there are absolutely no wins after 750 usd of spins. I have no evidence on that so i cannot contest it but on another issue, any duplicate accounts would have been closed and wins confiscated and i wont be able to receive them citing duplicate account. In my case, i have lost all funds but they would not refund them. Isnt that unfair? If you win, the wins are voided and if you lose they keep all deposits? Even if their terms say specifically that deposits are refunded.

I have a big problem with Curacao resided gambling company 1bet. In march this year at start of covid-19 problems, I have made a withdrawal request most of balance from 1bet. Few days later my account was closed , and 6262 euro of balance confiscated. 1Bet accused me to a violation of 1bet dublicated account policy, by using more than one 1bet account to bypass system limitations. The accusation was false, I never have a second account. I am sure that no one else has logged into 1bet from my IP. Moreover, in the previous weeks, my account activity was limited to matters related to the withdrawal like account verification etc. After the fact I learned that there are many more people cheated in this way by 1bet and sister company 18 bet ( both belongs to Bellona N.V group), and it is a common practice in these companies. Below more details of my case . 16.03.2020 1bet closed my account and confiscated all funds from my account - 6262 euro. 1Bet accused me to a violation of 1bet dublicated account policy, by using more than one 1bet account to bypass system limitations.This accusation is false and irrational.I am customer of 1bet since 11.2011 , I have never opened or used duplicate 1bet account. I have made over 20 withdrawals from my 1bet account , so my account was surely verified and checked many times.I have never used any registration bonus, or bonus from deposit in 1bet. A few days before my account has been closed, I have requested a payout of 4800 euro by ecopayz ( so almost all my balance). I did it because I was concerned about the covid-19 situation, and almost all sports events have been cancelled. Worth to mentioning that 03.03.2020 I have made small deposit by ecopayz to linked it with my 1bet account, and made small withdrawal of 100 euro to check it ( earlier 1bet refused my withdrawals to skrill, neteller and credit card due my country restrictions). To process this withdrawal 1bet ask me to send a screenshots from my ecopayz. I did it , and payout of 100 euro was processed at 05.03.2020. So 2 weeks before my account has been closed, it was succesfully checked and verified by 1bet.In general, the 1bet accusation is absurd. Whoever used 1bet (or other sportbooks belongs to Bellona N.V. like 18bet or Babibet ), knows that duplicate account doesnt help to bypass system limitation. Near all bets goes to pending section for several dozen seconds. Offer is then not available with info odds are updating. When odds are back, You can bet with dropped odds. It doesnt matter, the same or other account - odds and limits will be the same . If someone would insist on the above options, they can do it fully legally. Other sportbooks belongs to Bellona N.V. like 18bet or Babibet offers exactly the same odds and limits. Terms and Conditions each of these bookmakers dont prohibit to register and use to other bookmakers from the group. Also livechat support allowed it. 21.03.2020 that is almost after a week of my requests for evidence, 1bet sent me screenshot [EDIT] I suppose this screenshot is false, or log comes from my 18bet account. 1bet, 18bet, Babibet are part of the same company Bellona N.V. work on the same licence NO.8048/ JAZ, offering the same offer , odds and limits , has the same system and employees.I log in to 18bet regularly, so it it is very probable.I suppose all bookmakers from Bellona N.V. group ( 1Bet, 18bet, Babibet etc. ) work on one security system. I regret to say that it is not mistake, 1bet employees simply lies. I ask them few times about 18bet. They either avoided the answer , or lied like [EDIT] (1bet and 18bet chat operator ). At 3.42pm [EDIT] said on 1bet livechat -Never has heard about 18bet before, must be other site . At 5.30 pm the same day [EDIT] was my operator on 18bet livechat. [EDIT] [EDIT] Back to screenshot I have received as proof, It was really insolent. That month I have almost no used my 1bet account. I have placed only one bet ! ( it was 4th march , I have placed it , because 1bet support noticed me that I havent made required rollover for mentioned small deposit). My last real betting activity in 1bet was in 1st half of february. Last weeks I have login only to check payout options or made withdrawal request. Logs presented by screenshot comes from 10th march - I didnt have bets from 1bet during this period. I have been using 1bet account almost 10 years, I have placed thousands of bets, and 1bet security never detected my fraud activity. Now , when my account is almost inactive , I log only to make payouts - 1bet security detected fraud activity of my account to bypass system limitations. Exacly in the same time I have requested withdawal almost all funds from my account, and betting offer is reduced to mimimum due a Covid-19 problems. it stinks of deception per kilometer. A few months ago Alternative Dispute Resolution Pardee Consulta made its decision regarding 18bet (sister site of 1bet) accusation of the player having multiple accounts, closure of his account and confiscation of the money belonging to that account. Below is the most important part of this decision: Pardee Consulta observes that Operator terms and conditions does not expressly stipulate that only one IP address may be used for each account. Pardee consulta remarks that for the Operator to establish that a Player may have duplicate account there must be clear and unequivocal evidence; the mere fact that a Player shares the same IP address with another player does not establish this. From the evidence brought from the Operator, Pardee Consulta does not believe that the Player had a duplicate account and thus deems that this complaint is merited. As a result of this decision, 18bet had to refund the Player the confiscated 42000USD. Unfortunately, despite almost the same T and C, the same ownership, employees etc. 1bet is operated outside UE , so 1bet does not intend to comply with this decision. Can You help me? regards

Hello Im having a lot of trouble with 1bet.com. The worst customer experince possible. 10 days ago i requested 100 euro withdrawal via visa card i used for deposits and also the last deposit from which i requested withdrawal. After 2 days i was told ther is a technical issue with payment provider. Every day they said they will contact me with an update. Ofcourse they didnt. After 7 days they said i should use ecopayz instead and the withdrawal will be quick.The next morning they declined my withdrawal sayinf i have to rollover amount of all deposits combined 5 times and then i will be able to withdraw. I also accomplished this task. After that they requested screen shots of ecopayz which i also provided. Next they want to have a receipt of paysafecard i bought 3 weeks ago on a gas station. Ofcourse i didnt keep this receipt. This was my only deposit with other method than my visa card. I have never had to provide receipt for paysafecard with any bookmaker. Paysafecard is not connected with any personal data. Its impossible to say who actually bought it even if i had a receipt. Even if i provided this nonsense proof of payment they would find another reason not to pay me.I deposited with paysafecard with other bookmakers and it was always easy to withdraw with bank transfer. I lost this deposit with paysafecard anyway. As you can see they will justify not paying in any possible way. Please help me out.

Hello, My username is [EDIT] and I created 1 account to 1bet. I have deposited 85 euros in total. They initially processed 1 withdrawal of 250 euros which i got into my neteller. Then with my remaining balance i ve placed a lot of bets (more than 30) and i ve managed to make a balance of 900 so i requested for a new withdrawal. This time, the operator requested documents which i've provided. After 5 days of waiting they just sent me the following: "Dear [EDIT], We are reaching you to inform you that our Anti-Fraud Department detected that your account has been created in violation of our Duplicated accounts policy. It has matching details with another 1Bet account. You may refer to the "Account and Personal Information" section in our Terms & Conditions: "3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer." Here is a link for reference: 1bet.com/en/pages/terms-and-conditions/ In accordance with our policy, your account has been closed and the remainder of your deposit has been returned to your Neteller account." I ve never created any other account on 1bet. I 've never took any bonus and i managed to place a looot of bets (lots of lost included). [EDIT]. Thank you in advance,

Hello. For several months I play in 1bet. Repeatedly made deposits and payments. A few days ago requested a new payment. They again demanded an additional photo from me, more precisely a photo of me holding a passport in my hands. I sent, today they answered that under my IP there are two accounts and confiscated my money in the amount of 741 $. I never had another account there. Why do I need 2 accounts if I normally play with my account. I demanded evidence from them. But they already confiscated my money.

It's about www.1bet.com, the section is not with the casino, but with the bookmaker. However, considering that there is a casino on the site, this can happen with a casino user. I registered and played in the bookmaker www.1bet.com for more than 4 (!) Years. During this time, they have changed a lot, including the line of coefficients, but our cooperation also suited me and the bookmaker. In early January, I replenished my account, since all funds in the account were lost. By January 20, the amount on the account reached $ 4,300, and a payment of $ 1,500 was ordered. On January 23, a letter came to the post office, in which it was reported that my account was found to be fraudulent, since the IP address coincided with the address of another account. To all my explanations that I use the vpn-service for using the site, I did not receive a response, the communication with me was discontinued. I can not log into my account, I write an error in my login or password. Please influence the bookmaker, ready for any checks

Complaint to 1bet.com. They are operated by Delasport LTD., Gibraltar the same with 18bet.com I've registered in 1bet.com 30 June, deposited 100 eur and placed bets on World CUp won and requested withdrawal. They asked documents, I've sent it immediately. Than they asked photo my ID with my face - no problem, immediately done. Than I've received message that my account verified and received my money to my Skrill account (1152 eur). After they offered promotion for Champions League matches. I've claimed it and deposited 1000 eur. Got 300 eur bonus. Than I've completed rollover requirement. They have two balances: bonus and real money. Bonus was about 92 eur and real money about 2000eur. After all money was transferred to real balance I continued to play and my balance was about 3500 eur. I've requested 2000 eur withdrawal and received e-mail from them that I must send them A notarized identity verification. I've answered, that it is not free, and that my account already verified. But they told that I must send them. The same day I made notarized copy of my passport (paid money for it) and sent them. Then they asked photo of me, holding my ID document (it has been already done 2 month ago) I immediately sent them new photo. Than they locked my account and told that is is under revision. Today I've received only 920 eur withdrawal and this e-mail: Dear [EDIT], We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account. You may refer to the "Account and Personal Information" section in our Terms & Conditions: "3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer." Here is a link for reference: hxxps://www.1bet.com/en/pages/terms-and-conditions In accordance to our policy your account has been closed and your deposit for the amount of 1000 € has been returned to your Skrill account, minus an administrative cost of 8%. Kind Regards, 1Bet Customer Service Team Are they serious? 3 month gone and they said that I have the same IP. First withdrawal was processed and everything was ok. Why the asked notarized documents? I paid money for nothing? And I have dynamical IP, every time IP address different. Please help me, request evidence from them and answers to my questions, Thank you!