18Bet— player complaints: 40 in English

40 Complaints

0▼ Last 30 days · was 1

1 Unresolved

50.450114858322d Last complaint

23.9 Risk index

13% Resolved · of 24 with a known status

33% Withheld payouts among those

€62,556 · $1,846 · 50,000 SEK +2 Disputed sums

18Bet: 40 complaints filed in English across 4 platforms, 1 still open, disputed sums €62,556 · $1,846 and 3 more currencies. Most of them are about withheld payouts (40%). Risk index 23.9. Texts below are the players' own words, as published on the source site; last complaint 2026-08-22.

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What players complain about

Withheld payouts 40% 16

Account blocks 38% 15

Bonus terms 10% 4

Verification 5% 2

Game fairness 5% 2

Other 3% 1

Status unknown 16 Rejected 15 Closed, no outcome 5 Resolved 3 Under review 1

Sources

CasinoReviews 21 Trustpilot 16 Casino Guru 2 LCB.org 1

Complaints by month

Questions and answers

How many complaints are there about 18Bet?

The English-language record holds 40 complaints from 4 platforms, 1 of them without a resolution; 16 carry no status from the platform. The latest one is dated 2026-08-22.

Does 18Bet resolve complaints?

Of 24 complaints where the platform recorded a status, 13% were resolved, 4% remain open and 63% were rejected as groundless, 21% were closed without an outcome. Withheld payouts account for 33% of them.

What do players complain about?

Mostly withheld payouts — 40% of cases, then account blocks (38%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 40 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 23.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 40

22.08.2026 Casino Guru Account blocks Rejected

Player's account has been closed and funds stolen.

Player's account has been closed and funds stolen. [Account] — rejected_other

04.08.2026 Casino Guru Account blocks Under review

18bet Casino - Player's account has been closed and funds stolen.

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27.07.2026 LCB.org Account blocks Closed, no outcome

CLOSED: [Due to the casino’s unresponsiveness]: 18bet Casino - Account Issue

This fraudulent casino deleted my account and, consequently, stole all the money that was in it. I had a fully verified account. Now I cannot log in to my account. Disputed amount: 50$ Casino: 18bet Casino Case #: 4529

23.06.2025 Trustpilot Withheld payouts

Stay away from this scam site. They will not let you withdraw your money and will suspend your account for no reason.

19.12.2024 Trustpilot Game fairness

They cancelled my (winning) bet without any notification. Not a happy surprise when you log in to your account to withdr

They cancelled my (winning) bet without any notification. Not a happy surprise when you log in to your account to withdraw your winnings... They did not present me any evidence that my bet was cancelled before the event started. I lost my confidence on that booker and advice you to stay away.

06.11.2024 Trustpilot Withheld payouts

I have been waiting for a withdrawal for over 5 days, while my account is fully verified. They claim that they process m

I have been waiting for a withdrawal for over 5 days, while my account is fully verified. They claim that they process manually all the withdrawals and that’s the reason of the delay.During this time, they offer you available the option to cancel your withdrawal, aiming that customers will do it and

04.11.2024 Trustpilot Withheld payouts

Never put money here, i won 700$ and they limit my account and decided to do withdraw and its been 9 days and im still w

Never put money here, i won 700$ and they limit my account and decided to do withdraw and its been 9 days and im still waiting for my money. Live lives of 70 cents its ridiculous

18.03.2024 Trustpilot Withheld payouts

My withdrawal is pending for 10 days ago, Still I have not received my pending withdrawal, Username: bethivarun108 and e

My withdrawal is pending for 10 days ago, Still I have not received my pending withdrawal, Username: bethivarun108 and email id: (varunbethi1gmail.com) can you please solve my withdrawal problem immediately...

26.02.2024 Trustpilot Bonus terms

After depositing over €1700 at 18Bet and playing for over 2 months, I tried to withdraw the little over €1500 I had left

After depositing over €1700 at 18Bet and playing for over 2 months, I tried to withdraw the little over €1500 I had left in my account. However, after several days of waiting, they now rejected my withdrawal and suddenly removed €1300 from my account with the claim that I breached the "bonus manipul

12.12.2023 Trustpilot Game fairness

I was deposited 2000 EUR. Tried to place bet on NBA market, in the bet slip odd was 1.91 and allowed limit was around 37

I was deposited 2000 EUR. Tried to place bet on NBA market, in the bet slip odd was 1.91 and allowed limit was around 3700 EUR. I tried to bet 2000 EUR and it was declined, odd lowered to 1.89, I tried again to put less, 1000 EUR. And it was accepted. Then after 2 hours they just cancel my bet and t

11.11.2023 Trustpilot Withheld payouts

Withdrawal was approved but not paidI made a withdrawal request. I received an email requesting several documents, which

Withdrawal was approved but not paidI made a withdrawal request. I received an email requesting several documents, which I sent.After that my withdrawal was approved, however, until the present date (over 8 days) it has not been credited to my account.User: chulong9

25.09.2023 Trustpilot Withheld payouts

Don't trust 18bet.com a penny thief. I was register on 18bet.com on Jan 3, 2020 with user id limbong1984.At the beginnin

Don't trust 18bet.com a penny thief. I was register on 18bet.com on Jan 3, 2020 with user id limbong1984.At the beginning I was active and look like normal.Due to some reasons I was not active for such period time. At the time I remember that I still have about $260 in my balance. On Sept 19, 2023,

24.08.2023 Trustpilot Withheld payouts

How on earth did 18bet managed to get highly reputable Malta license with these their dubious attitude it's been 7good

How on earth did 18bet managed to get highly reputable Malta license with these their dubious attitude it's been 7good days now I placed a withdrawal on my account even though I was already verified they still requested for an additional verification of which I did same day ever since then they hav

06.08.2023 Trustpilot Verification

They make verification and withdrawal way too complicated. They wanna purposefully make it as hard as possible to get mo

They make verification and withdrawal way too complicated. They wanna purposefully make it as hard as possible to get money out of their site. They are gonna ask for all kinds of documents and reject them for no reason. Terrible site...

28.06.2023 Trustpilot Other

I keep getting the same error when trying to place a bet. The customer support says that it's because of changed odds an

I keep getting the same error when trying to place a bet. The customer support says that it's because of changed odds and removed markets. However I get the same error after placing 3-5 bets on the same match. They clearly try to limit me but don't want to admit it. I really tried to show the custom

18.06.2023 Trustpilot Withheld payouts

I made a withdrawal request on June 6th. I received an email requesting several documents, which I sent.On the 9th of Ju

I made a withdrawal request on June 6th. I received an email requesting several documents, which I sent.On the 9th of June my withdrawal was approved, however, until the present date it has not been credited to my account.User Marilia_007

01.06.2023 Trustpilot Bonus terms

Be careful with them. I lost a few deposits with them And yesterday I won my first one. I deposited 50€ and won 137.50€.

Be careful with them. I lost a few deposits with them And yesterday I won my first one. I deposited 50€ and won 137.50€. I tried to withdrawal And now they are saying I must rolllover 5 times all the deposits I did even the ones I lost! It’s crazy isn’t it? So They are asking to rollover 1253€ just

01.06.2023 Trustpilot Bonus terms

18bet.com confiscated my winnings, claiming bonus manipulation. But I bet normally! I didn't do any manipulations, that'

18bet.com confiscated my winnings, claiming bonus manipulation. But I bet normally! I didn't do any manipulations, that's a big injustice! I want my money back! My id is: jessica10M

10.05.2023 Trustpilot Verification

I lost my first two deposits, but on my last deposit of 60 euros I won 700. I sent the necessary files for verification

I lost my first two deposits, but on my last deposit of 60 euros I won 700. I sent the necessary files for verification by email, which were approved 3 days ago. However, I cannot make a withdrawal, because pressing the withdrawal button brings up an account verification window. I will update how th

20.08.2020 CasinoReviews Account blocks Closed, no outcome

18Bet - didnt pay

Hi, I played on 18bet almost 6 months ago and they still havent paid me anything (other than my original deposit) I played with a welcoming bonus and completed the wager correctly, i had 8000€ after the wager. Then i tried to withdraw the money. I sent multiple documents and verifications and they just kept asking for them. Then one day i tried to log in and i was told that my account is closed via adminstration decision. They said to me that i broke their terms of use and played with a shared ip (i didnt) they said that they will pay me only the original deposit and nothing else. I find this very strange because i did nothing wrong! I used only my personal internet and didnt play with VPN. i hope you could help me with this one..

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How the risk index is calculated and how complaints are labelled — the method behind this section.