18Bet— player complaints: 40 in English

I depositted 18bet 23.03.2020 about 17:00 GMT +2 300€ to get 300€ bonus for casinogames. I started playing with 10€ bet and played games safari king, egyptian fortunes and maybe some games too, but most of time this two games. When i played with bonus i had wagering rules and i completed it. After compliting wagering requirements i had 7936,75€ on balance and i tried to withdraw. After sending some documents what they asked my withdrawal was processing and today i got this message i copy it straight here: Dear [EDIT], We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account. You may refer to the Player Registration Deregistration Process section in our Terms Conditions: 3.8 The players account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at registration stage is true, complete and free from error. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with Shark77 Limited, or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired from such promotions using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts. Here is a link for reference: 18bet.com/pages/terms-and-conditions In accordance with our policy your account has been closed and the total of your deposits, minus 6 % fees for administrative costs, have been returned to your Skrill account with a manual payment. So they blame me having two accounts on their site!? Thats awful way to delete my winnings and close my account. My ip address is password protected and no one cant use it. I would like to know who is that mysterious account who uses my internet, i can tell it to oyu right away NO ONE this casino just dont want to pay me because i won lot of money. I think i need your help because this casino is still licensed and licenced casinos cant do anything like this to customers. I have picture where you can see my deposit and withdrawal before my account was closed. Should i send the picture to you with email?

Dear theogg, on behalf of you, I hope to get your help. I tried to withdraw money many times in 18bet, and the explanation given by 18bet was perfunctory, and even customer service refused to communicate with me many times. Here, I sincerely request your help.

18bet have confiscated about 2500 Euros and closed my account when i tried to make a withdrawal. They wrote to me at mail We are reaching you to inform you that our Anti fraud Department detected that your IP address is already in use by another account And this is not true. I have never cheated. I only have my own account and have never logged in other accounts with my ip adress.

they refuse to pay me.they closed the account and do not answer my emails or live chat.total scam.i want my money back

I submitted complaint at askgamblers www.askgamblers.com/casino-complaints/18bet-casino-account-closed-and-no-explanation-so-far-why-eur4-900-balance-is-still-not-paid but they closed complaint before i was able to reply. Basically i logged couple of times with nordVPN (185.167.160.83, 193.228.52.64) last time on 15 october 2019 and some other people (or 18bet casino people who knows) after that logged with the same VPN IP's. Currently there is only 8 Ukraine ips in nordvpn, so anyone who use it in 18bet has high chance to get their balance stolen. WHen i signed up to 18bet i searched for VPN prohibition in terms and there was none. How is logging from VPN when it is not prohibited can justify money confiscation and what if i had for example 100k on balance? I actually would like to start criminal investigation about this company doing business, and my case personally where to start it Malta where they are licensed or Bulgaria?

We would like to remind you that your betting activity violates our rules since you started off with 10 € bet stakes, gaining significant balance and right after doing so, you dropped to 3 € stakes only. According to our rules, this is not allowed it is considered as bonus manipulation. You can refer to our rules here: 9.8.1. Casino bonus manipulation amongst others may consist of: - Placing bets listed as Restricted Gameplay in the specific promotion’s rules - Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus - Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus. Please keep in mind that all the restrictions and limitations implemented along with the bonus are done in order to provide a more convenient way of playing during the bonus campaign. However, not all restrictions are technically possible to be applied, which is why the terms & conditions of the offer specifically mention what you should avoid placing bets on. I believe it is not fair as there terms are not cleat and they contradict to each other! First of all, what does casino consider to be a "​significant balance"? What number considers to be a significant amount? Second term is also confusing. It looks like those terms were written so they could be used whenever it is needed not to pay to the player. The only one term that is clearly written is the third one and I did not breach it as you can see. I did not drop my bet size to 75% of my average bet size (10€ was my biggest bet and 3€ was the smallest one) or more so I do not understand why the money was confiscated! One more thing! In their email they are stating that "not all restrictions are technically possible to be applied". Since when is it became not possible? Does it mean that casino can interpret their terms in the way that is more beneficial to them?

I tried to take out my winnings., had no problems in the past (been with them for around 2 years) Got this crazy email: Dear [EDIT], We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account. You may refer to the "Player Registration

Good afternoon. I disagree with the casino decision and I am ready to challenge it. The casino blocked my account. I received a letter that I violated paragraph 3.8. of casino rules. According to email, my IP address is already in use by another account. I consulted with the provider. During the consultation, I found important information. The provider has multiple IP addresses in one segment. Each modem reboot involves an IP address change in one segment. It means that anyone in Belarus can get the same IP address as me after the reboot of my modem. I, too, can get the IP address that another person previously used. I 'm quite qualified in technical matters and I understand you were wrong. I can provide proof of my words in the form of screenshots with different IP addresses after the modem reboot. I hope we resolve the matter peacefully. Please return my winning of $796 and I will consider dispute closed. Respectfully [EDIT].

Respected, I am writing this to you in the hope that you can help me and solve my problem with online betting 18bet.My name and surname is [EDIT] address [EDIT],Mail address [EDIT].I opened my first betting account 18bet as early as 08/07/2019 I placed my first deposit of 100 euros, verified the account by sending all the required documents (passport, id card, driver's license). As of 05/10/2019 when my account closed for no reason by 18bet management I placed over 1000 euro deposit, played over 1000 bets (all single bets) generated income of about 3000-3500 euro (exactly unclear due to closed account and many open bets set) I had one Withdrawal of 22/09/2019 in the amount of 500 euros and everything went on the best. Later on October 2, 2019, I made a new order for withdrawal of 2000 euros, and that's where the problems begin. 18bet ask me to resubmit my documents for verification, and when I do, they close my account with the message: [EDIT] (Customer Care) Oct 5, 09:25 EEST Dear [EDIT], We are reaching you to inform you that our Anti-Fraud Department has detected that your IP address is already in use by another account. You may refer to the "Player Registration & Deregistration Process" section in our Terms & Conditions: "3.8 The player's account must be registered in his / her own, personal and correct, name and personal details. The individual has to ensure that all data given at the registration stage is true, complete and free of error. This therefore also means that the The player has to register personally.Also, the player can only have one account.Any other accounts which a player opens with Shark77 Limited, or which are advantageously owned by the player should be considered as duplicate accounts. consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired from such promotions using that duplicate account will be void and forfeited. does not cover the amount to be refunded to us, we will seek to recover the loss incurred directly from any other of your accounts. " Here is a link for reference: https://www.18bet.com/en/pages/terms-and-conditions/ In accordance with our policy, your account has been closed and the total of your deposits, minus fees for administrative costs, have been returned to your Neteller account. Yours, [EDIT] | Customer Care Team First and foremost, I strongly object to false insinuations and accusations, and I say: my IP address is not used by anyone other it is not public, I do not share,and it in a protected 16-digit encrypted code. The account is registered in my personal name with the correct name and all the other correct information. The only problem may be the first letter of the name because it is written in my Latin script [EDIT], the English script says [EDIT], or the Serbian Cyrillic script says [EDIT]. I also opened my account myself, and I do not have any duplicate account as 18bet says. The only possibility that there is a duplicate account is that it is in my name with a different mail address (eg. [EDIT]) account opened by another person who works in conjunction with 18bet in order to compromise the original account and the original account holder. There should also be an 18bet program set up to allow you to enter the same name, first name, address, Mobile phone number. I have been betting online for over 5 years, it has become a hobby and fun for me, or I have had an account with over 20 online bookmakers of leading reputable companies (bet365, betfair, sbobet, pinnacles sports, paddy power,unibet,William hill) but this unpleasantness and injustice never happened to me. Please best if you have the time and opportunity to examine my case which is probably not alone, check who opened another account in my name and on what day, from which server and from which country.View transaction history, bet history, check netteler account from which account funds were transferred since they were certainly not transferred from my neteller account protected by a 26 digit code. Also incorrect is the false statement that 18bet said that In accordance with our policy, your account was closed and the total of your deposits, minus fees for administrative costs, were returned to your Neteller account, since with invested about 1000 euro and I had a refund only 413.08 euro by 18bet or Shark77 Limited BEST REGARDS [EDIT]

Had a decent win at 18bet a few weeks ago. They first delayed my payment with the funniest KYC requests I've ever experienced in my life, then finally paid my first withdrawal (their max withdrawal via credit card was 2000). Since they took so long, before they paid my first withdrawal, I already left in vacation in Germany (I have plane tickets and other proof of this). Then, I requested another withdrawal, but the next day I got an e-mail saying my IP address is shared by multiple players. This is absurd, as this was my first account with this casino and all its associates, and I've seen it's not the first time they confiscate people's winnings with this trick. Something has to be done about this.

I had a pending cashout for 2700 USD last June 16. I am a member of 18bet for almost 2 years now and I didnt experience any delayed or cancellation until my last transaction. My account is fully verified. I submitted and complied for all documents they inquired me to give. Strangely, since June 16 they just keep on saying that my cash out was under revision until today I checked my account and they cancelled it without telling me and didnt credit it to my account. Please help!Test edit

I have decided to withdrawal all my balance - 3900€, because they started to reject almost all my bets. First I was asked for: 1. A photograph of the front and back of my ID 2. I do not have utility bill with my name as I am living in house that belongs to my parents so they are paying utility bills, but I am sending you scan of car registration document from December as it is most recent document I could find with my name on it. 3. A screenshot of your Neteller account, with the page URL and your personal details (name, address, phone, etc.) clearly visible 4. A valid phone number you can be reached at: Which I have provided. Then they asked for: 1. A screenshot of your Neteller account, with the page URL and your personal details (name, address, phone, etc.) with the drop down menu clearly visible (head icon) And after that they asked for: 1. A self-certified photo of you (selfie), holding your ID document. I have also provided them with selfie. Next day I got this email: Dear [EDIT], We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account. In accordance to our policy your account has been closed and the total of your deposits, minus fees for administrative costs, have been returned to your Neteller account. I have never had or used any other account with 18bet.com. For me it seems like they are trying to avoid paying my winnings. I am using DSL internet connection with dynamic IP (which means that everytime I connect to internet my ISP will assign me one IP from pool of IPs he has), so I am not sure if this could be problem. Therefore IP can not be even used as proof that I have used or made any other. account at 18bet.com . They did not provided me with any proof, but they only claimed that I my IP address is already used by another account, but I have never ever made any other account at 18bet.com ... so it seems like they are trying to avoid pay me winnings.

Dear Madam or Sir, My name is [EDIT] and I have problem with 18bet.com, I am trying to solve it since 13.11.2017. I would like to ask you for help please, I have problem with 18bet company, I registered new account on 13.11.2017, I have deposited there 25 000€ via neteller ewallet and then start betting on sports and live betting(can provide you screens of deposits). On the next day I sent them documents for verification. I met rollover requeirements of the deposited sum for withdrawing (pre match/live betting, soccer, hockey, tennis, parlay bets=staked more than 100 000€(winnings/losts bets) and my final balance was 65 000 and I requested for withdraw. After one week on 21.11.2017, I could not log in to my account and they requested from me another documents for verification. After this I completed 4 steps of verification process(attached print screens of the verification) and their last mail was that after the month, they sent me this message: Dear [EDIT], Our Anti-Fraud Department has detected that your login details and site activity match another 18bet account.You may refer to the "Duplicated accounts policy" section in our Terms & Conditions: "2. Your Account must be registered on Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), E-mail address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc.), computer (or other access device), and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so). "Here is a link for reference: 18bet.com/en/pages/terms-and-conditions/In accordance to our policy your account has been closed and your deposits have been returned to your Neteller account (minus a small processing fee).Yours,18bet Team (attachment: 12 verification 4 their reply without any proof) and sent me to my neteller account only 24 000€ (-1000€ fee, but I have met rollover conditions for withdrawing without fee, I can provide neteller print screen of payment) and till then they are ignoring me and my account is still limited and they are holding my remaining balance. They have not sent me any proof about their decission. I was using my account myself, I provided them everything about myself and they sent me just email, no proof about my fault. I have contaced their previous licensed company but have not received any reply till today(attachment 13). Then I found out, that they have new licensing company Malta Gaming Authority and I contacted them also, but they didn´t provide me any proof about their investigation with 18bet and told me just, that the case is closed. I am very dissapointed from this situation and hope so you could help me! I would like from 18bet to refund my money of 41 000 €, send it to my neteller account or to my bank account. Whole email communication I will send you via email as attached documents (20 printscreens). Thank you so much for your time and help, Regards [EDIT].

I cant get out my winnings of 13600 SEK, they say that I have two account on my IP-address. But thats not true. I´m the only one thats gambling in this household. And I have just one account at 18bet.

Hello, I've been a member of 18bet for a while now and I've always liked playing at their casino even though I haven't won anything until last month. Last month I was lucky enough to make a deposit of 200eur (received 150 in bonus funds) and played Thunderstruck from Microgaming which leaded into winning 13k EUR which made be extremely happy. The 18bet support team asked me to send documents, which I did, after a few days my first withdrawal was paid out ( 1846 eur to be exact) so I kept on playing and tried my luck and it was a pleasure to play at a casino that I thought was actually legit. I placed my second withdrawal about a week ago and I received an e-mail from the support team saying : " Dear [EDIT], We would like to inform you that due to technical issues your withdrawal request will be processed with a delay. We are doing our best to fix it as soon as possible. We apologize for the inconvenience.Thank you for your patience in advance!" so I said to myself "Ok, I can understand that and it's not something to worry about" and I kept on playing and having fun.... However, this morning, I received another e-mail with the title "Account Closure" and I'll copy that here quickly : "Dear [EDIT], We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is has been in use by another account. You may refer to the "Player Registration

I been playing at 18Bet sportsbook for about 6 six months. I have both deposit and withdraw successfully before. I recieved this email the other day: Dear [EDIT], We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account. You may refer to the "Duplicated accounts policy" section in our Terms & Conditions: In accordance to our policy your account has been closed and your account balance has been redeemed. Yours, 18bet Team I wrote back saying that it must be some kind of mistake. I do not have multiple accounts and asked them about what IP the are reffering to and when someone has started another account using the same IP. I have not got any answer. Can you help me talk some sense in to them?

Hello thepogg. I am having problems with 18bet.com, they are confiscating my funds and delaying my payment, the reason to this is that they are saying my deposits, didn't go through, I have now been in contact with my bank again, and they have also sent me documented information that the transactions indeed went through. I have masked all the sensitive information in the case, and hopefully I can get this issue solved as quick as possible. - Hello. My name is ********, my username on 18bet.com is ********. My personal number is *********. My adress is ***********. Please proceed with withdrawing my money that you now wrongfully confiscated from my account: ******* 05/12/2016 10,922.00 withdrawal House Transfer SUCCESS Please proceed this withdrawal to my bank with the following information: ********** ********** ********** ********** - This is a response to: [#*****]. Please take a look at the provided documents from Swedbank, and also my logical explanation at the end of e-mail that probably explains why 18bet.com mistakenly thinks the transactions wasn't with SUCESS, with answers to every single question/statement that 18bet.com asked/made in their last e-mail. First off, im starting with the documentation that I've been officially sent from my bank, Swedbank, where the MasterCard is connected to. In the end of this e-mail, I have provided a possible explanation to why 18bet.com might have mistakenly thought that my transactions for the deposits wasn't accepted. - In this e-mail, I have attached a document sent from my Swedbank bank, who is the owner of the MasterCard used for deposits. The documents are being sent first as the original pdf file sent from the bank, the password to this pdf document is "****", but I have also provided documents without password, such as documents that are simply screenshots, from the pdf document, and pdf documents for the specific transactions without password. The reason there is a password on the original pdf document that is "****", is because Swedbank put this password on the document when they officially sent it to me. I have also directly forwarded the e-mail from Swedbank, directly to the 18bet.com customer support. ----- Attached in file "Transaktionsdetaljer.pdf", with password ****, is proof of that both of the transactions was accepted. The branch code **** says that this is the 18bet.com company that operates in betting/casino. Below is some of the information that can be seen on the document: For the following deposit: ******* 05/06/2016 225.40 Deposit Credit Card SUCCESS Authorization details card ****** Amount: -230.00 SEK Credit from account: ****** Archive reference number: ****** Pos entry code: ***** Pos cond code: ***** Control number: ***** Answer code: Transaction accepted Date swedish time: 2016-05-06/23.06 Date GMT: 2016-05-06/21.06 Date local time: 2016-05-06/00:23 Documentation attached in files: Transaktionsdetaljer.pdf (Password *****) (Official document sent from Swedbank) Swedbank2.pdf (Taken from Transaktionsdetaljer.pdf showing specifically this transaction with order id #*****). Swedbank18bets1.png (Simple image screenshot from this pdf document.) 18bet2817.png (Simple image screenshot from my bank, with all the 18bet.com transactions). --------------------------------------------------------------------------------------------------------------------------------------------- For the following deposit: ***** 05/07/2016 1,764.00 Deposit Credit Card SUCCESS Authorization details card ***** Amount: -1800.00 SEK Credit from account: ***** Archive reference number: ***** Pos entry code: ***** Pos cond code: ***** Control number: ***** Answer code: Transaction accepted Date swedish time: 2016-05-06/04.59 Date GMT: 2016-05-07/02.59 Date local time: 2016-05-07/00.04 Documentation attached in files: Transaktionsdetaljer.pdf (Password *****) (Official document sent from Swedbank) Swedbank1.pdf (Taken from Transaktionsdetaljer.pdf showing specifically this transaction with order id #*****). Swedbank18bets1.png (Simple image screenshot from this pdf document.) 18bet2817.png (Simple image screenshot from my bank, with all the 18bet.com transactions). - The control numbers on the information sent from Swedbank, is also the same as in the e-mail I sent in earlier to 18bet.com with the Control number of the accepted transactions. That e-mail was sent: date: 11 maj 2016 19:43 The e-mail included the control numbers, *****, and *****. Attached in file "Swedbank18bets1.png", is a simple image file from the pdf document sent from the bank, showing the same thing as in the original pdf document sent officially from Swedbank. I also remind you that the officiall e-mail sent from Swedbank, has also been resent to [email protected] , [email protected] , and [email protected] --------------------------------------------------------------------------------------------------------------------------------------------- -- My deposits on 18bet.com -- Attached in file "18bettransactions901215.png" is my transaction page on 18bet.com. Below is detailed information about every single deposit I've made at 18bet.com: ***** 05/01/2016 1,274.00 Deposit Credit Card Failed This deposit with order id #***** for some reason showed up as failed, but then on the next order id in line: ***** 05/01/2016 1,274.00 Deposit Credit Card SUCCESS As you can see, order id #***** was accepted. The deposit was now succesful. Posting date for this transaction is 2016-05-06, 5 banking days after the deposit was made. ***** 05/04/2016 882.00 Deposit Credit Card Failed This deposit with order id #***** for some reason showed up as failed, but then on the next order id in line: ***** 05/04/2016 882.00 Deposit Credit Card SUCCESS As you can see, order id #*****was accepted. The deposit was now succesful. Posting date for this transaction is 2016-05-10, 5 banking days after the deposit was made. ***** 05/06/2016 215.00 Deposit Credit Card Failed This deposit with order id #***** for some reason showed up as failed, but then on the next order id in line: ***** 05/06/2016 225.40 Deposit Credit Card SUCCESS As you can see, order id #***** was accepted. The deposit was now succesful. Posting date for this transaction has not yet been stated, because 18bet.com has not booked this transaction yet, as explained above, together with the documentation from Swedbank, the transaction was accepted, and since the last deposits has taken me around 5 days to get booked, with a posting date from 18bet.com, this suggests that this deposit should be booked by tomorrow. ***** 05/07/2016 1,764.00 Deposit Credit Card SUCCESS As you can see, order id #***** was accepted. The deposit was now succesful. Posting date for this transaction has not yet been stated, because 18bet.com has not booked this transaction yet, as explained above, together with the documentation from Swedbank, the transaction was accepted, and since the last deposits has taken me around 5 days to get booked, with a posting date from 18bet.com, this suggests that this deposit should be booked by tomorrow. - Answers to the questions/sentences 18bet.com asked in the previous email: "As you have already been informed couple of times credit card transaction processing takes a bit more time comparing with other payment methods. " Answer: Yes, I have noticed that deposits made with MasterCard to 18bet.com takes around 5 banking days to get posted. "Indeed there is a problem with the last two credit card transactions you performed which caused the delay. We see few attempts but they are failed ones - money is not with us." Answer: No, there is no problems with the last two succesful credit card transactions with order id #***** and #*****, this is for other #-ids, as I just explained above. "As you let alone noticed, when everything is fine - your withdrawals are being executed (you got paid your winnings twice already)." Answer: Yes, I have done 2 succesful withdrawals, to the very same MasterCard, with the very same bank, Swedbank. There is no reason for my winnings to be executed or confiscated, considering they have been done through succesful transfers of order id #*****, and #*****. "Hence, since now you played with money that you actually haven’t deposited, no outgoing transactions will be processed and the accumulated amount will be redeemed." Answer: Wrong, I have played with money that I have deposited, with order id #***** and #*****, which means that I am entitled to get a outgoing transaction for my winnings, and that the accumilated amount should not be redeemed. "Since you claim that your credit card issuer confirmed that the problematic transactions were actually successful, please ask them to provide you with a proof of that as we only see failed attempts and no money was received." Answer: I have now provided you with proof of documents regarding this, and also with a logical explanation towards why 18bet.com might have seen my transactions as unsuccesful. Therefore, I now kindly ask 18bet.com to proceed with withdrawing my money to my bank account with the following information: Bank Name: Swedbank *IBAN: ***** *Account Number: ***** *Clearing Number:***** *Swift: ***** *Amount:***** - Kind regards: *****

i deposited 1900eur. Made a nice profit(most of them to the casino) and now i withdrew 10300. However, 18bet is not going to pay this out. The only thing they tell me on live chat is that I need to wait about an update and my case is under review While I made the withdrawal on the 18th of december. What angers me the most is that they ignore my emails and this is near impossible to reach them on the live chat. My account is still open and they have not closed it. is there a way I can get my 10300eur withdraw? it shows "Pending" user: [EDIT]

Hello, I have sent emails before to make a complaint but you did not answer me so I don't know if you received my request. I have played for months ago with the 18bet casino. I have been depositing with no problems and I was losing. So the casino had no problems with that. I stopped playing for some time then I started receiving promotions from them, I played with the same account I was playing at and I was losing on before. I played for 3 days after depositing I made a withdrawal after few deposits. They have asked for documents to verify my account. I did send the documents and they checked my account for 3 days then they lifted the restriction on my account and they said I can play again. I started playing again and made another withdrawal. They sent me an email saying that they will only send me some of my deposits but not the deposits lost. And they will not send me my winnings. They said that my account is duplicated.????? I asked for the other account I had with them as I have the right to know what is the other account if I have one and that they are not lying especially that I'm sure I only have one account only. They refused and then they sent me an IP address which is in London (I'm in Birmingham?) Even though if I had another account. Why didn't they spot that with the first deposit and close my account months ago. [EDIT - REMOVED ACCUSATIONS] They were also sending me promotions to play also they verified my account and lifted the restrictions and said that I can play again?????? [EDIT - REMOVED ACCUSATIONS] Normally in an [EDIT] online casino if you have two accounts they do close one and you can keep one where they transfer any funds from the second account to...as I did not play with any bonus..... Also even if someone plays after a gambling problem self exclusion by opening a new account if they deposit their deposits get sent back and it gets spotted by the first deposit. [EDIT - REMOVED ACCUSATIONS] I did not do any fraud to take 1000£ from me. They had let me play and lose money for months which is not fair to make their own rules and not follow the regulators rules.

Hi,made a 490$ deposit on 18Bet casino, went up to 900$ playing roulette. Every thing legal, and by terms and conditions. They just took my initial deposit and close my account stating that i was a non recreational player. And that after taking my bonus off, which by the way is unclearable. WHAT? What does that mean? Please help, this the worst thing I heard from any casinos. I want my deposit and the money I won fairly. Thank you for your help