servicenow-nodejs — Claude Code MCP server: features and setup
Connect Claude Code to ServiceNow so an agent can search records and work with table data. The server can route requests across multiple instances.
claude mcp add --env SERVICENOW_INSTANCE_URL=<SERVICENOW_INSTANCE_URL> --env SERVICENOW_USERNAME=<SERVICENOW_USERNAME> --env SERVICENOW_PASSWORD=<SERVICENOW_PASSWORD> --env SERVICENOW_AUTH_TYPE=<SERVICENOW_AUTH_TYPE> --env SERVICENOW_INSTANCE=<SERVICENOW_INSTANCE> --transport stdio servicenow-nodejs -- npx -y servicenow-mcp-serverWhat servicenow-nodejs does
The server gives an agent tools for ServiceNow, including general table operations, natural-language search, and specialized actions. It discovers table structures and relationships at runtime. Multiple instances can be connected, with requests routed per instance; each needs REST API access and valid credentials.
Authentication options include OAuth 2.0 and Basic Auth. The server also supports batch operations and read-only MCP resources. Each instance needs working API access and credentials, so those must be ready before the connection can work. Setup uses npx and passes the instance URL, username, and password to the server.
What it helps with
- search ServiceNow records in plain language
- read data from ServiceNow tables
- route requests across ServiceNow instances
- run batch operations on records
Example prompts for the agent
- Find open incident records in ServiceNow.
- Show the structure of the user table and its relationships.
- Compare records from my connected ServiceNow instances.
How to install servicenow-nodejs
Platform CLI
claude mcp add --env SERVICENOW_INSTANCE_URL=<SERVICENOW_INSTANCE_URL> --env SERVICENOW_USERNAME=<SERVICENOW_USERNAME> --env SERVICENOW_PASSWORD=<SERVICENOW_PASSWORD> --env SERVICENOW_AUTH_TYPE=<SERVICENOW_AUTH_TYPE> --env SERVICENOW_INSTANCE=<SERVICENOW_INSTANCE> --transport stdio servicenow-nodejs -- npx -y servicenow-mcp-serverReplace <…> with your own values
Platform CLI
codex mcp add servicenow-nodejs --env SERVICENOW_INSTANCE_URL=<SERVICENOW_INSTANCE_URL> --env SERVICENOW_USERNAME=<SERVICENOW_USERNAME> --env SERVICENOW_PASSWORD=<SERVICENOW_PASSWORD> --env SERVICENOW_AUTH_TYPE=<SERVICENOW_AUTH_TYPE> --env SERVICENOW_INSTANCE=<SERVICENOW_INSTANCE> -- npx -y servicenow-mcp-serverReplace <…> with your own values
Config file
{
"mcpServers": {
"servicenow-nodejs": {
"command": "npx",
"args": [
"-y",
"servicenow-mcp-server"
],
"env": {
"SERVICENOW_INSTANCE_URL": "<SERVICENOW_INSTANCE_URL>",
"SERVICENOW_USERNAME": "<SERVICENOW_USERNAME>",
"SERVICENOW_PASSWORD": "<SERVICENOW_PASSWORD>",
"SERVICENOW_AUTH_TYPE": "<SERVICENOW_AUTH_TYPE>",
"SERVICENOW_INSTANCE": "<SERVICENOW_INSTANCE>"
}
}
}
}Replace <…> with your own values
Config file
{
"servers": {
"servicenow-nodejs": {
"type": "stdio",
"command": "npx",
"args": [
"-y",
"servicenow-mcp-server"
],
"env": {
"SERVICENOW_INSTANCE_URL": "<SERVICENOW_INSTANCE_URL>",
"SERVICENOW_USERNAME": "<SERVICENOW_USERNAME>",
"SERVICENOW_PASSWORD": "<SERVICENOW_PASSWORD>",
"SERVICENOW_AUTH_TYPE": "<SERVICENOW_AUTH_TYPE>",
"SERVICENOW_INSTANCE": "<SERVICENOW_INSTANCE>"
}
}
}
}Replace <…> with your own values
Platform CLI
gemini mcp add -e SERVICENOW_INSTANCE_URL=<SERVICENOW_INSTANCE_URL> -e SERVICENOW_USERNAME=<SERVICENOW_USERNAME> -e SERVICENOW_PASSWORD=<SERVICENOW_PASSWORD> -e SERVICENOW_AUTH_TYPE=<SERVICENOW_AUTH_TYPE> -e SERVICENOW_INSTANCE=<SERVICENOW_INSTANCE> servicenow-nodejs npx -y servicenow-mcp-serverReplace <…> with your own values
Step by step, with commands for each platform: How to add an MCP server to Claude Code, Codex, Cursor, VS Code, Gemini CLI and more
Questions about servicenow-nodejs
How do I install servicenow-nodejs in Claude Code?
Run `claude mcp add servicenow-nodejs -e SERVICENOW_INSTANCE_URL=<SERVICENOW_INSTANCE_URL> -e SERVICENOW_USERNAME=<SERVICENOW_USERNAME> -e SERVICENOW_PASSWORD=<SERVICENOW_PASSWORD> -- npx -y servicenow-mcp-server`. You need the instance URL and valid credentials.
What does servicenow-nodejs do?
It connects an agent to ServiceNow over MCP and provides tools for searching and working with tables. The server discovers table structures and relationships at runtime.
Can servicenow-nodejs connect to multiple ServiceNow instances?
Yes. It supports multiple instances and routes requests per instance. Each one needs REST API access and valid credentials.
