Zodiac - Account Blocked Without Intimation
Respected Sir.
With due respect and honour I would like to pray your kind Attenation that , I [EDIT] from [EDIT] for last 3-4months regularly play the games. My Member Ship No. is [EDIT].My account is Zodica Casino.My user I'D is [EDIT].but last 2 days my account is locked. .I am contact the support team of zodica Casino, support team is recommend mail the contact the [email protected].
I contact the responsiblegambling, the responsiblegambling is response to me your account is activated after 24 hours. The message is below mentioned:-
[email protected]
Jun 12 (2 days ago)
to me
Hello [EDIT],
My name is [EDIT] from the Responsible Gambling Team here at Casino Rewards, thank you for your email.
As per the rules and regulations, your account will remain closed fro 24 hours from when the procedure was started.
After the 24 hours, we will review your account again and make a decision.
The 24 hours needs to be respected.
Thank you and kind regards,
[EDIT]
, after 24 hours completed the account is activated. The message is given below:-
[email protected]
Jun 12 (2 days ago)
to me
Hi [EDIT],
My name is [EDIT] from the responsible gambling team and I hope this email finds you well.
In regards to your previous request, your account has been reopened after the 24 hour lock.
If you have any more questions or further inquiries, please feel free and let us know.
Thank you and kind regards,
[EDIT]
Responsible Gambling Specialist
And again my account is locked on 12.06.2018 I am contact the support team of casiono rewards team, casino rewards is replay to me you contact [email protected]. I contact the risk management, Casino Risk Management is replay to me your account is perementaly closed. The message is below mentioned::-
Casino Rewards Risk Management
4:57 AM (7 hours ago)
to me
Hello [EDIT],
Thanks for your email.
As per your request, we have now permanently excluded your casino account(s).
You will not be able to play for the selected period of your self-exclusion. The casino will not be held liable for attempts made to access the casino or open new accounts.
We highly recommend that you contact ALL other gaming operators where you may hold an account to request that the same exclusion be applied there too.
Kind regards,
[EDIT]
Casino Risk Management
----- Original Message -----
From:[EDIT]
To:[email protected]
Sent: 13/06/2018 5:59:06 PM
Sir, My Status is Bronze and Silver daily Jock Pot 3 times the amount is I am loss because My account is blocked without any information in this context Zodica Casino is Liable to pay the Compensation.
Regards
[EDIT]
