Xon Bet Casino— player complaints: 18 in English

Reason: Delayed payment Dear Customer Support Team,I am writing to express my serious dissatisfaction with the way my withdrawal request has been handled.It has now been two months since I requested the payment of my winnings amounting to HUF 140,000, and I still have not received my money. During this time, my payment has been repeatedly delayed, and it appears that you are simply dragging out the process without providing any clear explanation or meaningful response.What makes this situation even more frustrating is the complete lack of communication. I have not received any proper updates regarding the status of my withdrawal, the reason for the delay, or a specific date when I can expect to receive my money. Instead, I am left waiting without any reliable information.This level of service is unacceptable. I expect a legitimate explanation for why my winnings have been withheld for two months, along with a clear and concrete timeline for payment.I demand that you resolve this issue and pay my outstanding winnings of HUF 140,000 without any further unnecessary delays. If there is a genuine issue preventing the payment, I expect you to explain it clearly and provide a specific resolution date rather than sending vague responses or continuing to postpone the process.Please treat this message as a formal complaint. If this matter is not resolved promptly, I will consider escalating my complaint to the relevant gambling regulator and other appropriate dispute resolution authorities.I expect a substantive response and a clear update regarding my payment as soon as possible.Kind regards,

The player from Germany has been waiting for her withdrawal of €650 from Xon Bet Casino since September 16, 2026, which remains in 'Pending' status. Despite confirming her account is fully verified and inquiring multiple times, the casino cites a high workload in the finance department without providing a specific processing date.The player from Germany has been waiting for her withdrawal of €650 from Xon Bet Casino since September 16, 2026, which remains in 'Pending' status. Despite confirming her account is fully verified and inquiring multiple times, the casino cites a high workload in the finance department without providing a specific processing date. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 30 Sep 2026 | Resolved : 02 Oct 2026Automatic translation:

Reason: Delayed payment Dear ASK,I am contacting you because Xonbet has still not processed the 800,000 HUF withdrawal I requested on August 20th. I have been playing on their site from the very beginning; I have already undergone multiple verification checks with them, and until now, there were never any issues—they used to pay out within 48 hours. However, for nearly a month now, they have been citing an increased volume of withdrawal requests as the reason I haven't received my money. I have emailed them and spoken to them via live chat several times, but they always give the same excuse and ask nothing of me other than to remain calm. I am unsure what rules apply to them regarding payouts. I meet all their requirements, yet I still haven't received my funds. I would like to ask for your assistance with this matter, if possible. I have saved records of the emails and live chat conversations regarding the issue, which I can send to you if needed.Sincerely, --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Rigsi • Hungary 1 week ago Dear AskGamblers, I would like to thank you for your help regarding my withdrawal; I never imagined it would be resolved so quickly. As for the Xonbet staff, I would like to say that the way they are treating a player who has been with the site since the very beginning is unfair. I hope that in the future, customer service representatives will not just give players canned responses but will actually address the real issues and resolve them, so that there is no need to turn to platforms like this. Sincerely, Richard N. AskGamblers • Support Team 1 week ago Dear @Rigsi,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Xon Bet Casino • Representative 1 week ago Dear AskGamblers, We are pleased to inform you that the user's withdrawal request has been successfully processed.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 18 Sep 2026 Automatic translation:

Reason: Delayed payment Hello AskGamblers Team,I am writing to file a formal complaint against XonBet Casino regarding a severe delay with my withdrawal.On [2026-08-27], I requested a withdrawal of 749,000 HUF. I played using my own raw cash deposit, and there were no active bonuses involved.It has now been 2 weeks, and the transaction is still stuck in "Pending" status. Every time I contact the live chat support, they use stalling tactics. They keep telling me that the finance department is checking the withdrawals "manually one-by-one" and that I just need to wait in line.Two weeks is an unacceptable timeframe for a simple manual check in a modern casino. I fear that the casino is intentionally delaying my payment in hopes that I will cancel it and play it back.My account is fully accessible, and I am ready to provide any verification documents if needed, but the casino has not requested any. I kindly ask for AskGamblers' assistance to help me mediate this issue and get my legitimate winnings paid.Thank you,Budai10291

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 14 Sep 2026 Automatic translation:

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Aug 2026 Automatic translation:

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Aug 2026 Automatic translation:

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 14 Aug 2026 Automatic translation:

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We explained that withdrawal processing could take up to 14 days and asked her to update us after that period if the winnings were still missing. As no response was received to our follow-up messages and reminder, the complaint was closed for now due to lack of cooperation.

The player from Quebec has been awaiting a withdrawal of €1000 for three weeks, facing repeated issues with his proof of address not being accepted. He consistently receives standard responses regarding the clarity and visibility of his submitted documents.

The player from Saxony-Anhalt had uploaded her identity card multiple times for verification at Xon Bet Casino, but it was still marked as unreadable. She requested clarification regarding this issue. We contacted the casino after she also reported repeated requests for payment-method screenshots and delays in reviewing her documents. The casino later confirmed that the documents had been accepted, her account was verified for now, and the withdrawal had been successfully processed. The complaint was marked as resolved.

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The player from New Zealand faced significant delays in obtaining her withdrawals from the casino, which were supposed to take up to 48 hours. After requesting a withdrawal of about $2000 three weeks earlier, she received repeated excuses about the workload and recently submitted another request with no updates. She expressed frustration over having to chase her winnings despite being a frequent player. We asked for clarification about her previous withdrawals, game type, and whether a bonus was involved, but she did not respond to our follow-up messages. As a result, the complaint was closed for now due to lack of response, and no further investigation could be completed.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had advised that withdrawals might take up to 14 days due to verification or processing delays and had requested the player to confirm receipt after this period. As the player failed to respond to follow-up messages and reminders, the complaint was closed without further investigation. The player retained the option to reopen the complaint by resuming communication.

The player from Germany had deposited €200 on May 28, 2026, but as of June 1, 2026, the funds had not been credited to his casino account. He had continued to receive unhelpful responses from the casino, which led him to involve his lawyer. The Complaints Team had advised the player to contact his payment provider for investigation, noting that this process could take about a month and that the casino might have had limited ability to assist. Due to the player's lack of response to follow-up inquiries, the complaint was closed without resolution, but the player was informed that he could reopen it if he wished to continue communication.

The player from Austria had been waiting for a withdrawal of €1,250 that he submitted three weeks prior. Despite assurances from the support team that the processing had started and no issues existed with his account, he still had not received his funds or a specific processing date after numerous inquiries. The player had initially requested a larger withdrawal but adjusted his requests to comply with varying weekly withdrawal limits communicated by the casino. The Complaints Team confirmed the player's cooperation and involvement of a dedicated Resolver to liaise with the casino. The issue was marked as resolved following the player's confirmation, and the case was then closed.

The player from Germany had been waiting for a €500 withdrawal request made three weeks earlier on June 12th, 2026, despite having a verified account. She had contacted customer support multiple times but had only received standard replies about high payout volume. The complaint was marked as resolved after the player confirmed her issue had been addressed. The resolution details were not specified, but the Complaints Team acknowledged the closure and offered further assistance if needed.