Batery Casino— player complaints: 10 in English

The player from India faces an unresolved withdrawal issue of ₹1,65,000 that has been pending for approximately 22 days, despite the transaction status showing as "successful." He is frustrated by unresponsive support and account restrictions that prevent him from making any deposits or withdrawals.

The player from India faced an issue with a deposit of 20,000 that he made on July 1st, which had not been credited to his Baterybet account. Despite raising a request, he only received automated responses and no proper replies, leading to a delay of 9 days. The player was advised to contact his payment provider to investigate the missing funds, as the casino was unable to resolve the issue directly. The complaint was marked as resolved after the casino indicated the transaction was already credited to his balance.

The player from India faces issues with multiple deposits debited from her bank account but not credited to her casino account at Batery Casino. Despite fully cooperating with the support team and providing all requested evidence, she receives repetitive template replies without resolution, leading to frustration over the lack of meaningful updates.

The player from India made a deposit of ₹4,999.82 to his Batery Casino account on July 31, 2026, but the funds were not credited to his wallet. Despite raising a query and being promised a resolution by August 3rd, he still had not received any update or his funds. We advised him to contact his payment provider, as the transaction may have been delayed or lost in transit and the investigation could take about a month. The complaint was then marked as resolved after he confirmed that the issue had been fixed.

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The player from India had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. He reported that two withdrawals from July 1 and July 3 were marked as processed/completed by the casino, despite his account being fully KYC verified and previous withdrawals having been paid. We contacted the casino, and it was confirmed that both disputed withdrawals were unsuccessful and credited back to his casino account. The complaint was then closed because he did not respond to our follow-up questions about whether the returned winnings were available and whether new withdrawal requests had been made.

The player from California had been waiting for over 5 months for a ₹4,499.83 deposit made to his BatteryBet account to be credited. Despite submitting the UTR number and creating multiple support tickets, the issue remained unresolved, and he requested an immediate investigation for either a credit to his account or a refund. The Complaints Team advised the player to contact his payment provider for investigation, as the casino's ability to act was limited in such cases. Due to the player's lack of response to follow-up messages, the complaint was closed without resolution, but the player was informed that he could reopen it if he wished to continue communication.

The player from India had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player reported being blocked from accessing the withdrawal section after a large win despite having a fully verified account and a history of successful withdrawals. The casino initially cited a technical issue causing temporary unavailability of withdrawals and later canceled the withdrawal request, claiming wagering requirements had not been met and threatening fees. The complaint was closed due to the player's lack of response to further inquiries, with the option to reopen if communication resumed.

The player from India reported that two of his deposits totaling 4000 had not been credited to his gaming account, and he received automated responses from customer service without resolution. He expressed frustration over the lack of support and the casino's claim that the provider did not receive the funds, despite providing evidence. The complaint was closed due to the player's lack of response to inquiries and reminders, which prevented further investigation or resolution at that time. The player retained the option to reopen the complaint if he chose to resume communication.