Vulkan Vegas— player complaints: 56 in English

Another week without finished veryfication,supporters didn't help in any way they are just there to waste your time,i have frozen 400 euros on that account and i can't reach them because this site is a fraud,i will change my opinion when i see my funds on bank account which will never be the cas.

7Disgraceful delay and technical loops - ID: 59070564I am extremely frustrated with Vulkan Vegas. My KYC documents are already APPROVED (Green), yet they keep stalling my $162 withdrawal. They keep sending automated emails asking for photos of the card that is already verified. It feels like a systematic trap to avoid paying out. Support chat is useless and disconnects me. My Player ID is 59070564. I expect a manual verification and immediate withdrawal release.UPDATE: SCAM ALERT - Deleting documents to avoid payment!​Following my previous review, the situation has worsened. Vulkan Vegas is now manually 'disappearing' my bank card photos from the KYC section to stall my $162 withdrawal. I have uploaded the back side of my card multiple times, but they keep deleting it from the system.​Support operator Stefan is using scripted delay tactics, claiming it takes 'several days' despite my account being previously APPROVED. This is a clear attempt to avoid paying out legitimate winnings. My Player ID is 59070564.​I have already filed an official complaint with AskGamblers and will continue to update all public forums until my funds are released."My card ending in 2171 is already marked as 'Approved' in my profile. I have already submitted a withdrawal request via Tether TRC20 for $162 (Transaction ID: e7d3f3cf...), which you accepted for processing. Stop using fake KYC excuses to delay my payment. I am updating my AskGamblers complaint with this informationMy card ending in 2171 is already marked as 'Approved' in my profile. I have already submitted a withdrawal request via Tether TRC20 for $162 (Transaction ID: e7d3f3cf...), which you accepted for processing. Stop using fake KYC excuses to delay my payment. I am updating my AskGamblers complaint with this information.You are lying again!!!!​Stop providing false information. I have already uploaded the official documents which clearly display both my full identity and the card number ending in 2171 on the same page.​My 'Proof of Address' is already Approved. Furthermore, the 'Source of Wealth' documents you requested, which also confirm my ownership and identity, were artificially removed from the system multiple times and are now intentionally kept 'On review' to create more delays.​I have already submitted all these proofs to AskGamblers to expose your technical manipulations. Process my withdrawal immediately!I suggest you stop posting comments altogether. Your behavior is becoming ridiculous and only highlights your lack of professionalism and unfairness. I have already replied yesterday, confirming that all requested KYC documents have been uploaded, including the documentation verifying ownership of the card you claim lacks my name. Yet, you are repeating the same demands.​Furthermore, today I received a notification that my verification was complete. Just 15 minutes later, I received another message requesting yet another selfie for withdrawal purposes. I have already completed and uploaded that document to the KYC section as well. The support operator confirmed receipt and stated that full verification would be completed shortly and the withdrawal processed.​Now I ask you, what is the meaning of your comment? You should investigate the matter thoroughly, be fully informed, and then reply. What is this 'gambling limit' you have invented now? Instead of writing replies here, you should honestly serve your clients and stop creating artificial barriers and inventing nonsense. Are you not ashamed of demanding this much documentation for a small withdrawal, just to force me to give up? I can only imagine what you would do if someone won a large sum. You should be ashamed of all this! Instead of apologizing and serving clients honestly, you have the audacity to claim you placed a limit for my own good. Who do you think I am?"Read carefully what I wrote about all that in my previous comment. You are hilarious!!!

Bad suportt service,withdraw also,veryfication is slowest possible and they didn't notify you if some document is not confirmed,explanation what i need to sent to veryfication is awful,what i can tell for this casino is that i feel like this is very bad scam and fraud because withdraw is impossible.

Crypto withdrawals need much improving and much faster, otherwise 5/5 I had to edit this(and give 1 star) Changing my review to 1 star. They are so bad. I won few euros and wanted to withdraw. They said first do kyc. Ok, i upload everything. They said not good. Ok again, again and again i upload and then they approve my kyc. Ok great i submit a withdrawal request, guess what???My kyc got reversed, suddenly im getting an email saying you need to subtmit everything again. Will let you know if something happens

They ask for a ton of documentation, and if you play using a VPN, they'll confiscate your entire balance. Avoid, there are plenty of better places.

scammers, avoid.edit: if you disagree with my statement, tell your players about shadow-bans :)

Please dont spend time and money Here.I have had a great time at Vulkan but they do not keep their promises, and when you ask for a bonus that they have given you, they have a bunch og excuses not to effect it. They Call it VIP but really its not even fair service for beginners. No VIP service in weekends - find another casino, there are lots of casino with VIP treatment 24/7.I am sad to leave Vulkan but this is just to much!!!Oh - and by the Way, they wont even let you close your Account 😂😂 bla bla bla

Петушиное казино обходите его стороной. Look at what this company is doing. What kind of response is that under my comment? Are you kidding me? Or is it okay for a company to insult consumers?I'm not going to provide anything until you apologize. The comments I wrote about the other casino have nothing to do with you. No one gave you the right to insult me. You're inadequate if you draw conclusions about other comments, so I'm right about you.

ITS A WHOLE SCAMThis is a scam casino. Just know you will not have your deposit. They told me to complete KYC for withdrawal, i did all of them and all of them confirmed in the system. They cant even pay 150 dollars what kind of platform is that 🤣

So far a total scam can’t withdraw money they just keep asking for more and more information they don’t need

dont use this site, you cant witdraw your money they will ask for documents and even after they have approved all your documents they will cancel your money, scam site stay away

Withdraw in BnB supposed to be straight away .. waiting two days or even more is ridiculous !!!! If I will don’t receive this money today I will make very bad opinion everywhere my id 59983080

Despite my repeated requests for a block on my account, the casino ignored my pleas and continued to accept deposits. Even though I explicitly demanded an immediate and indefinite account closure, the casino encouraged me to keep the account active. This lack of responsible action directly contributed to significant financial and emotional losses.would like to clarify that I clearly and repeatedly asked for my account to be blocked because I no longer wanted to play. Instead of helping me close the account, the casino encouraged me to keep it active. This is unacceptable and goes directly against responsible gambling principles.Unfortunately, I no longer remember my account ID, but I have contacted the complaints department twice — yesterday and also two weeks ago — and still have not received any response.I am still waiting for Vulkan Vegas to re-evaluate my request for a refund of the deposits, considering the fact that several closure requests were ignored and deposits continued to be accepted despite my clear instructions.This situation has caused serious financial and emotional harm, and I expect a proper investigation and a responsible resolutionMy issue is not about whether I can “control my game”.The problem is that I repeatedly requested an immediate and indefinite block on my account, and these requests were ignored. Instead, I was encouraged to keep my account active. This directly violates responsible gambling practices and allowed further deposits to be made despite my clear instructions.Please address why my requests for account closure were not processed and why the complaints department has not responded to my emails for over two weeks.This is the matter that needs investigation.Dear Vulkan Vegas,I clearly and repeatedly requested an immediate and permanent block on my account because I no longer wanted to play. Instead of helping me with this request, your team encouraged me to keep the account active. This contributed to significant financial and emotional harm.Two weeks ago, as well as yesterday, I sent detailed e-mails to your complaints department requesting a full review of my case and a refund of my deposits, but I still have not received any response.For privacy reasons, I do not want to publish my e-mail address publicly on Trustpilot.Please provide the correct direct e-mail address of the person or department handling this investigation, and I will contact you from my mailbox immediately.Thank you.Update:I have now filed a formal complaint with the regulator, including all supporting evidence. I hope that the appropriate audits will lead to a change in the casino’s approach—both support and the complaints department—toward customers.Ignoring repeated requests to block my account is a serious violation. Every customer has the right to close their account, and responsible gambling rules, as far as I understand, are the same for every casino and must be respected. My requests were not isolated; they were repeated multiple times, yet the casino continued to accept deposits and, even worse, ignored my repeated requests for an account block.I now also have grounds to pursue a chargeback, as the casino, acting as the seller, behaved inappropriately and failed to act in accordance with its responsibilities toward the customer.My complaint was submitted on 20/11/2025 and 23/11/2015 to the adres complaints…[email protected]. I also wrote to this adres on 08/11/2025 or 09/11/2025. Please review my complaint and respond to the messages I previously sent. Once again, you are ignoring my e-mails, and this behaviour is highly inappropriate.Update:Could you please confirm whether my complaint, submitted to your official complaints department, is currently being reviewed? I would also like to know when I can expect an official response.I have already provided all necessary evidence, and repeated emails have gone unanswered. Posting here is my last option, as private communication channels have been ignored. I kindly ask the Vulkan Vegas team to check my case and provide an update on its status.Dear Team,I would like to clarify that I sent messages to the complaints department on November 20th and November 23rd.Please verify this, as I have not received any reply so far.Kind regardsJust now, I forwarded my emails to the support team requesting them to be passed on to the complaints department. I kindly ask for confirmation that these messages have been received.have just forwarded my previous messages to the address complaints@.. vulkanvegas.com. Please confirm that they have been received.am writing to your complaints department at the complaints @ vulkanvegas. com is it correct?

Opened an account. Did KYC, couldn't deposit money. It kept saying there was an error even though the payment method I was using was the same as the bank details they used for KYC. Their only suggestion was to increase the amount of the deposit. Scammy. I don't know you. The minimum amount is $10, and you're saying that in order for it to work, I have to risk putting more than $10 into the account when I want to minimize risk to myself and see how withdrawals work. Your only suggestion is to what? Put $50, $100. That is so scammy. And then they don't delete your account or data upon request. They just block it. The agent himself sent me the terms and conditions citing that "in case of account closure" or "termination of the contract" that they retain data for 6 years after closure. So I found it hilarious that they only offered to block the account. Looks like they want to retain my data forever and ever. I thought these guys were different and was excited to use them based on the reviews. But that wasn't my experience and I am started to doubt the credibility of the other reviews. Bad experience. Go to a bigger name casino. Their site is broken and they'll only tell you to add more money or block your account. Ridiculous. Never heard of an issue with deposits, only withdrawals. But I guess I'd rather that be the case. Lucky I didn't lose anything considering their site / Visa deposit method is broken.Response to Vulkan Vegas: My account is blocked. I cannot view the account ID or anything. If you need some more info, gimme your email or something.Response 2:Yes. That is the email. And yes, the issue is that I CANNOT make a deposit. That is the whole point. Please read my review carefully. It's like you're not reading!!

After how many days of waiting they cancelled my withdrawal without any reason.My account ID is: 30353512It was not approved yet here I go again it will be in progress for 6days then it will be cancelled again.

they break into my website and post their blog posts advertising their service. This is criminal activity. If you do it again Police will be notified

As someone who has been gambling online for over 20 years at high limits — with total play well into seven figures — I know what matters most to online gamblers: integrity, honesty, and transparency. Unfortunately, my experience with this casino falls short in all three areas.The issues started with withdrawals. Their terms and conditions use carefully worded language that appears deliberately misleading. They state withdrawals can take “5 minutes to 96 hours, not exceeding 14 business days.” In practice, this translates to the casino holding your funds for the entire 14 business days (or longer).When I attempted to withdraw just under $10,000 (after depositing $2,000 of my own money), I went through what I can only describe as the most drawn-out KYC process I’ve ever seen. Documents were repeatedly rejected, requiring multiple resubmissions, and every approval took days. Once I finally completed that process, my withdrawals were cancelled and I was suddenly asked for extensive “source of funds” documentation. For deposits of only a few hundred dollars at a time, this demand felt excessive and invasive.When contacting support for clarity, I was met with dismissive, unfriendly responses. Instead of providing solutions or reassurance, they simply repeated “please wait,” offering no warmth or professionalism. The entire experience felt designed to frustrate and delay.Will they eventually pay? Yes — but only after dragging the process out unnecessarily. I fully expect them to use the maximum 14 business days before releasing my funds, simply because I pushed for answers. This approach shows zero respect for loyal or repeat customers.In 2025, most reputable casinos offer near-instant withdrawals. Fourteen business days is not only outdated but completely unacceptable. My honest conclusion is that casinos operating in this way damage the industry’s reputation and erode player trust.I will not be returning, and I strongly urge others to do thorough research before depositing here. In my opinion, this casino does not meet the standards of fairness and transparency that experienced players expect.

Beware, beware of scammers. Today 09/11/2025, you have been cursed. You have been scammed in this casino as usual. I deposited three days in a row and did not get a single free spin. Today I deposited and activated a bonus, and the deposit and bonus were stolen. I do not advise anyone to deposit a single dollar. You will never take it again and you will not win a single cent from these scammers, cursed be upon them. I have confirmed that it is a casino of thieves like the rest. Do not be fooled by the 150% and 50 free spins. It is all a lie upon a lie. Damn them. And whoever wants to prove that, let him throw his money in this thieving, scamming casino. I assure everyone that you will lose and they will steal your money and you will not win a penny. Stay away from this casino. Beware. I warn everyone. Stay away. Do not play in it. Do not put your money in the hands of thieves.

Quite simply they promise FS on registration without a deposit and what lame excuses there were. They send mails saying there is FS without deposit and again nothing happens. Their employees are only trained to let us in and cheat us.

Playing and cant win anythink at all. Maximum what you can - win that money 60 procent what you lose at all time playing in casino.