Vulkan Vegas — player complaint #2269, 2025-11-18: account blocks
Vulkan Vegas: a player complaint filed on 2025-11-18, about account blocks. Published on Trustpilot. One of 56 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about Vulkan Vegas: statuses, disputed sums, risk index →
Opened an account. Did KYC, couldn't deposit money. It kept saying there was an error even though the payment method I was using was the same as the bank details they used for KYC. Their only suggestion was to increase the amount of the deposit. Scammy. I don't know you. The minimum amount is $10, and you're saying that in order for it to work, I have to risk putting more than $10 into the account when I want to minimize risk to myself and see how withdrawals work. Your only suggestion is to what? Put $50, $100. That is so scammy. And then they don't delete your account or data upon request. They just block it. The agent himself sent me the terms and conditions citing that "in case of account closure" or "termination of the contract" that they retain data for 6 years after closure. So I found it hilarious that they only offered to block the account. Looks like they want to retain my data forever and ever. I thought these guys were different and was excited to use them based on the reviews. But that wasn't my experience and I am started to doubt the credibility of the other reviews. Bad experience. Go to a bigger name casino. Their site is broken and they'll only tell you to add more money or block your account. Ridiculous. Never heard of an issue with deposits, only withdrawals. But I guess I'd rather that be the case. Lucky I didn't lose anything considering their site / Visa deposit method is broken.Response to Vulkan Vegas: My account is blocked. I cannot view the account ID or anything. If you need some more info, gimme your email or something.Response 2:Yes. That is the email. And yes, the issue is that I CANNOT make a deposit. That is the whole point. Please read my review carefully. It's like you're not reading!!
Complaint data
- Case number
- #2269
- Filed
- 2025-11-18
- Status
- Status unknown
- Category
- Account blocks
- Place among complaints about Vulkan Vegas
- 34 of 56 by date, newest first
- Source
- Trustpilot — original ↗
- Text
- 319 words, as published
All 56 English-language complaints about Vulkan Vegas — as a list by date; the summary, statuses and disputed sums are on the operator page.
Similar complaints about Vulkan Vegas: account blocks
- Vulkan Vegas - Account suspended - can't withdraw funds 2023-04-13 Resolved
- Vulkan Vegas - multiple accounts 2021-12-13 Closed, no outcome
- Vulkan Vegas - Account closing 2021-05-19 1,000 EUR Rejected
- Vulkan Vegas - Refunds 2020-12-23 Closed, no outcome
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