Verde Casino— player complaints: 25 in English

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Sep 2026 Automatic translation:

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The player from Chile had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. He later said he was being asked to complete income verification, but all documents he sent were rejected without a clear explanation, and he was seeking a specific list of missing documents for his $200,000 winnings. We asked for an update after the waiting period and extended the timer, but he did not respond to our follow-up messages. As a result, we closed the complaint due to lack of response and could not continue the investigation.

The player from Austria has her account blocked at Verde Casino after winning €50,000, allegedly due to 'multi-accounting,' which she denies. She provided proof of her legitimacy through support chat logs and complied with KYC requests but was denied access to verify further. The casino canceled her funds and she believes they are intentionally obstructing her verification process.

The player from Sweden reported that after using his own deposits to create a real money balance and winning 268 EUR, the casino had confiscated his winnings without a valid reason or clear explanation. He sought assistance in recovering his funds. Upon review, it was found that the disputed winnings originated from a Daily Cashback Bonus with a maximum cashout limit equal to the cashback amount of €7.50, as stated in the casino's bonus terms and conditions. The player disputed this limitation, claiming it had not been clearly communicated during activation, but the terms applied to all players. Since the casino had applied the stated bonus limitation and the account was closed, the complaint was rejected due to lack of grounds for compensation.

If you have foreign letters in your name, then stay away, they will let you deposit money. But if you try to withdraw they will close your account and keep all the money saying your name is invalid.

I won €25,000 on this platform.Since then, my withdrawal has been repeatedly rejected without any clear explanation.I have already submitted all requested documents multiple times, including official proof of income.Despite this, I keep being asked to provide the same documents again and again, with

I successfully passed full verification and had multiple previous withdrawals. After a normal gaming session I requested a withdrawal of $750 and my account was immediately blocked.The casino claimed my documents were photoshopped. This is completely false — all documents were genuine. No evidence w

I won 65 thousand euro and just with verification they justified never i get verified from them ..scam

I've still waiting for the KYC Activations they ask me statements that do not exist yet cause the month not over they reject all my picture for the KYC verification asking more document when they accept the one i provide wtf is this bs!

They are very incompetent and dubious. I have never seen a worst casino like this. To deposit is easy but to withdrawal after earning has been impossible. I would rather invest my hard earned money back on Cropmines than here. The funds I have been making on Cropmines, I normally bring it here to pl

Don't deposit anything to this incompetent casino, until you have gone through KYC completely. Due to their poor eye sight, demand for professional photography and constant excuses, lazy response times etc. Can take you days, weeks, perhaps even months before you get verified. I myself am planning o

I deposited money expecting to receive a $35 bonus after a $10 deposit, but after putting in over $30, I never received the promised confirmation email. For weeks I’ve checked my inbox and spam folder daily, clicked links multiple times, and still nothing.Support kept telling me to “change my email”

Predatory practice to say the least, they would take your money no questions asked, however when it comes to paying out they would do all in their power to stall it as long as they can in hopes to find any reason to keep your winnings. Making a bunch of requests that would make sense only to them an

Hi, stay away this site oh my goodness I won $4000 Canadian dollars they asking me a documents and everything is good and now my profile is wrong date of birth and they blocked my accounts my money still there and they said everything is cancelled because of my date of birth is wrong this casino don

This is a scam site after uploading my documents 50 times and it showing that all my documents are approved they refuse to authenticate me without me sending them everything over and over again they refuse to transfer me to a manager and they refuse to close my account shut this scam site do

Stay away from this website they don’t allow you to withdraw your money asking you a lot of KYC questions and never proceeding any money even $50. They are scammers.

Very very bad casino don’t play they are scamming people And it doesn’t help that “verde casino” replying to my report with professional comment it’s gonna be reported to the police. This casino is scamming people be careful of it you don’t get your free spins money they just add it to bonus and you

Dear Team, I’m filing a complaint against Verde Casino (Player ID: ▇▇▇▇▇▇▇▇) for refusing to pay my full winnings of €14,794.21. I need your help to resolve this issue. I’ve been playing at Verde Casino for a long time, making deposits without any problems, which proves my account details (email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇) are correct. On September 25, 2025, my balance was €14,794.21 (screenshot attached). When I tried to withdraw, my account was locked, and they claimed my details were incorrect. This makes no sense since all my deposits worked fine. Verde Casino offered only €1,000, which shows they _can_ process payments to my account. Refusing to pay the full amount feels like they’re trying to avoid their obligation. Please help me get my full €14,794.21 paid to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. I’ve attached a screenshot of my balance and their €1,000 offer email. I’m happy to provide more details if needed. Thank you for your support. Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Player ID: ▇▇▇▇▇▇▇▇ Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

This casino fake im deposit 70$dollar after winning 2500$ dollar im withdrawal and casino rejected this fraud fake this take people documents and money !! Faking casino fake scams!! All casino need turned on location this if not turned on not playing this casino no need location fake fake fake