Verde Casino: 25 complaints filed in English across 3 platforms, 2 still open, disputed sums €60,368 · $200,100. Most of them are about withheld payouts (52%). Risk index 41.6. Texts below are the players' own words, as published on the source site; last complaint 2026-09-25.
Status unknown 19
Closed, no outcome 2
Resolved 1
Under review 1
Unresolved 1
Rejected 1
Sources
Trustpilot 18Casino Guru 5CasinoReviews 2
Complaints by month
11
12
01
02
03
04
05
07
08
09
Questions and answers
How many complaints are there about Verde Casino?
The English-language record holds 25 complaints from 3 platforms, 2 of them without a resolution; 19 carry no status from the platform. The latest one is dated 2026-09-25.
What do players complain about?
Mostly withheld payouts — 52% of cases, then verification (24%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 25 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 41.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 25
18.08.2025TrustpilotVerification
The casino asked me for all identity confirmation - ID, ID and Selfie, My banking / utility bill, picture of my physical
The casino asked me for all identity confirmation - ID, ID and Selfie, My banking / utility bill, picture of my physical card - which i dont have cause my card is digital (Normal for Revolut cards) after multiple withdrawals from them, they dont want you to win, if you are losing and funding their c
01.08.2025TrustpilotWithheld payouts
I requested a $5000 withdrawal from VerdeCasino, which was split into 10 payments of $500. Only one part ($500) was rece
I requested a $5000 withdrawal from VerdeCasino, which was split into 10 payments of $500. Only one part ($500) was received after several days — the remaining 9 parts are still marked as “new” with no progress, no communication, and no processing.According to the casino’s own stated terms (as confi
03.07.2025TrustpilotWithheld payouts
I won money, its already more than them terms and money still not withdrawal. I wrote every day support and only answer
I won money, its already more than them terms and money still not withdrawal. I wrote every day support and only answer - you need to wait. Your terms alredy is over (ridicule many days). Its scam?
12.06.2025TrustpilotVerification
A TRULY TERRIBLE BETTING SITE. I’ve been waiting 9 hours for a verification, and it’s STILL not done. Complete nightmare
A TRULY TERRIBLE BETTING SITE. I’ve been waiting 9 hours for a verification, and it’s STILL not done. Complete nightmare. Another problem: when I tried to deposit 20 LEVA via Revolut, it showed 14 DOLLARS, which is much more than the actual amount!!! DO NOT BET ON THIS SITE!!! I’M STILL WAITING TO S
18.01.2025CasinoReviewsWithheld payoutsResolved
Verde Casino - About unfair practice
hello, I found it again, today is another situation, my balance is again 0, payments have been canceled, the data here is not safe, I have not canceled a single payment, and I have not played verde casino, I was just waiting, what is incomprehensible is that suport chat does not check, I have all the screenshots with me if necessary, I want my balance to be reset and payments to be made, I haven't answered anything and I haven't played, check the ip Addresses, used devices, everything that is needed for this situation, I am waiting for an answer from verde casino??? I won €16,000 on December 30, the full amount has not been paid to this day, the payments are reversed, then suddenly the balance is €0.15 instead of €10,000. I have all the screenshots with me.
