Velobet Casino— player complaints: 13 in English

Reason: Verification issues Dear askgamblers teamI completed my kyc and received first withdrawal on 10th sepBut after i deposited 400 eur using credit card and velobet asked for card photos and i sent with addition to bank statement for verificationAnd they said the verification is successful and i can place withdrawal but despite they blocked my account but they asked me to withdraw remaining funds And asked me to wait and when i sent a mailAgain they said our review is over and still i can’t withdraw my funds but now no reply from the velobet Please team help meUsername - < removed >

The player from Switzerland faces an issue with Velobet, which retroactively deducted €1,100 from his account after completing the wagering requirement for a Welcome Bonus. He argues that applying a win cap at the time of withdrawal is misleading and requests the return of the deducted amount.The player from Switzerland faces an issue with Velobet, which retroactively deducted €1,100 from his account after completing the wagering requirement for a Welcome Bonus. He argues that applying a win cap at the time of withdrawal is misleading and requests the return of the deducted amount. Written by AttilaComplaint Specialist Submitted: 07 Aug 2026 Automatic translation:

ich habe bei VELOBET (Online Casino) eine hohe summe gewonnen so ca 15.000 euro, habe mich sehr gefreut und danach haben die mir einfach den Gewinn von meinem Spielerkonto weg genommen mit der Begründung irgendwas mit Bonus Bedingungen was totaler schwachsinn ist... nachdem ich mich bei denen beschwert habe haben sie darauf hin einfach mein account gesperrt und ich kann mich da nicht mehr einloggen. und nun will ich einfach mein gewonnes Geld was mir zusteht ? Disputed amount: 15785€ Casino: Velobet Casino Case #: 3994

The player from the United Kingdom was frustrated with Velobet's loyalty program, as he had been unable to access the promised benefits despite sending daily requests for nearly two weeks. He felt ignored by support and suspected the casino was trying to avoid fulfilling the cashback offer. We asked him for details about his account access, cashback amount, bonus history, deposits, and communication with the casino, but he did not respond to our messages or reminders. As a result, the complaint was closed for now because we could not continue the investigation without his cooperation.

The player from the United Kingdom filed a formal dispute against Velobet, claiming a breach of responsible gambling obligations by overriding an active self-exclusion request, which led to financial losses of £370. Despite providing proof of a self-exclusion request and subsequent reactivation of the account, Velobet's compliance department denied the refund request, insisting the closure was temporary. We asked them to clarify when the account was reopened and when it was closed again, but no further response was received from the player. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of cooperation.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

I have had the same issue today won £722 waiting for withdrawal said processing and then blocked me !!!!! My account was all verified this site is obviously fake

The player from Pakistan was frustrated with velobet/rolleto for closing his account and imposing repeated verification processes after initially verifying it with a live camera. He felt mistreated and was unable to withdraw his funds despite providing evidence of the situation. We closed the complaint because he later played the winnings, so there was no pending withdrawal left for us to pursue. As a result, we could not ask the casino to refund the lost winnings.

The player from the United Kingdom made an instant deposit using Open Banking via Monzo, which was confirmed as successful by the payment gateway provider, Payop. Despite having proof that the casino had received the funds, Velobet and Freshbet refused to credit her balance, citing an ongoing "investigation." She was seeking a senior manager's intervention and had lodged a formal dispute with the Curaçao Gaming Control Board. We advised her to contact her payment provider, as the deposit had not been credited and the investigation could take around one month. As she did not respond to our follow-up messages, the complaint was closed due to lack of communication.

The player from Turkey reported the unjust closure of his account and the confiscation of his funds after a withdrawal request of €6,000. He had previously made a successful withdrawal of €7,500 but was informed of violations without any evidence. He sought a detailed explanation, evidence, and restoration of his account and balance. The Complaints Team investigated the case, requested evidence from the casino, and verified the player's account activity. The complaint was subsequently rejected due to the player's activity being related solely to sports betting.

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The player from the United Kingdom has faced a withdrawal issue for over a month after a significant win at a Curacao casino. Despite having verified their account and enjoying the site, they are now under "investigation" with unclear reasons and a lengthy wait time of up to six months for resolution.

Hello Team, i have a Problem with the Santeda Casinos, Velobet, Rolletto and Mystake. But lets start with Velobet. I am gambling addicted and i have played at mystake casino first. Told them about my gambling addiction and self excluded me and asked for every other casino from their license to be self excluded. Didn‘t happen and i could still deposit at rolletto and velobet after that. I know you probably won‘t handle complaints about license. But 3 points to this: First they don‘t have a german license. I contacted them 3 times at mystake, rolletto and velobet to self exclude me from their casinos and nothing happened. Also CEG the licensor had to contact mystake to send me a transaction list from my deposits/withdrawals. Rolletto and Velobet hasn‘t send me the transaction list now for over a month (especially rolletto) So i don‘t know if i‘m eligible for a refund in your opinion (will escalate this to a lawyer then) But they are responsible for GDPR and have to send me a transaction list, also they have to self exclude you if you specifically ask for this. No self exclusion happened after contacting mystake/rolletto and velobet. Also no transaction list. I have lost around 3.000 euros at mystake, asked for a self exlusion at all santeda casinos, nothing happened, then lost around 600 Euros at rolletto asked again, nothing happened. And now lost 1200 Euro at Velobet. Maybe you can help me out. I know it‘s kinda my fault, and not only the missing german license but even for curacao casinos GDPR is a must have. I have contacted rolletto for example about 5 weeks ago and no transaction list, now Velobet the same. They tell you its at the compliance department and nothing is happening. Maybe you can help me out. At least they have to refund me the amounts for rolletto and velobet or send me the transaction list so i can escalate this to their licensor or my lawyer. Thank you! Disputed amount: 1200€ Casino: Velobet Casino Case #: 3327